Changelog

Changelog

6.541

Jun 25, 2025

πŸ”§ Bug fixes

  • Fixed the display of the HSM icon in SMS/WhatsApp recordings.

  • Fixed the upload of lists in XLSX format.

  • Fixed campaign name registration for recordings after a blind transfer.

  • Fixed audio playback issues.

⚑️ Improvements

  • Added seconds to the file download timestamp format.

  • Added SMS and Email dialer messages to the Inbox history.

πŸ”§ Bug fixes

  • Fixed calculation errors using PowerDialer dialers.

  • Fixed timeout issues during call transfers.

  • Resolved an error that prevented retrying calls or using alternative numbers when the dialer reached the maximum configured ring time.

  • Fixed time zone issues in Paraguay.

  • Corrected the saving of AMD analysis results in VoiceBroadcast dialers.

  • Fixed an issue that prevented creating SMS providers after a failed attempt.

⚑️ Improvements

  • Improved HSM message sending using Canned Responses. Now, each variable can include more than one word.

  • Enhanced assignment process for incoming interactions.

  • Added a new setting to display Hardphones in Dashboards.

  • Introduced a new feature to automatically end an SMS interaction after a configured period of inactivity.

  • Added a new variable called WHATSAPP_PAYLOAD to Bot flows to retrieve the payload.

  • The order of interactions in the Unified Inbox was fixed when logging back in.

6.540

Jun 16, 2025

6.539

May 28, 2025

New feature

  • Portuguese was added as a new language available in uPhone.

πŸ”§ Bug fixes

  • Fixed the issue with sending messages through Messenger interactions after the 24-hour window.

  • Fixed issues when uploading audio files for Music on Hold and Sounds.

  • Fixed the behavior of dispositions and the interaction history in uPhone.

  • Fixed issues in the Agent Dashboard.

  • Various reports were corrected and improved.

  • Fixed the behavior of CC using SMTP-IMAP type email providers.

  • The display of the button to load the message history in the chat between agents was fixed.

⚑️ Improvements

  • Improved visibility restrictions for users with security groups when viewing email dialers.

  • Added support for line breaks in messages within the Inbox.

πŸ”§ Bug fixes

  • Fixed the sending of HSMs with documents using the Infobip v2 provider.

  • Fixed the sending of alerts for SMS providers.

  • Improved and corrected the handling of unread messages in the Inbox.

  • Fixed the display of dispositions in uPhone.

⚑️ Improvements

  • Added improvements to the "Reply" section in email interactions.

  • Improved the calculation of dialer contactability.

6.538

May 7, 2025

6.537

May 2, 2025

πŸ”§ Bug fixes

  • Corrections were made to the functionality of the dialers.

πŸ”§ Bug fixes

  • Fixed the message sent through SupervisorAlert SMS alerts. The configured custom message is now correctly used instead of the default one.

  • Fixed the setting that allows displaying only the agent's own dispositions in the Dispositions Dashboard.

  • Fixed issues in the "Telephony Disposition Details by Date" report.

⚑️ Improvements

  • Added the Email channel to the configuration that enables or disables attachments in interactions.

6.536

Apr 23, 2025

6.535

Apr 10, 2025

πŸ”§ Bug fixes

  • Fixes were made to the validation of names for telephony dialer lists.

  • Fixed issues with reactions to WhatsApp interaction messages using Gupshup.

⚑️ Improvements

  • A new configuration called "Inbox Time Interval" was added, allowing customization of the time range for searching interactions in the history.

  • A new configuration was added to enable or disable the ability for agents to send attachments in interactions across all text channels.

πŸ”§ Bug fixes

  • The functionality of the followLastAgent setting for ringall strategies was fixed.

  • The saving of messages in Instagram interactions was fixed.

  • The reception of emails using Gmail as a provider was fixed.

6.534

Mar 31, 2025

6.533

Mar 6, 2025

πŸ”§ Bug fixes

  • Fixed the recycling of Progressive dialer lists.

  • Fixed the attachment names in email interactions; the original name is now displayed.

  • Made corrections to recordings of transfers between campaigns.

  • Fixed the sending of .txt files in WhatsApp interactions when using Gupshup as a provider.

⚑️ Improvements

  • Added the ability to reply to specific messages using a new variable called REFERENCE_ID in Channels Providers flows.

πŸ”§ Bug fixes

  • The security group permissions were fixed when no agent is selected.

  • Corrections and improvements were made to some reports.

⚑️ Improvements

  • The ability to use an attribute in the HTML tags for templates was added. If replace_href is set to false, the URL will not be replaced.

  • A new option was added to send messages in Messenger interactions after 24 hours of the interaction starting.

  • The SMS channel was added to uPhone, along with corrections and improvements.

6.532

Feb 19, 2025

6.531

Feb 5, 2025

πŸ”§ Bug fixes

  • Fixed the unread message count in Inbox interactions.

  • Fixed the display of SMS interaction messages in the Inbox history.

  • Fixed the functionality of the CRM Customer Detail and Management report.

  • Fixed the behavior of the AgentCall and AgentCallWithData APIs for instances with new flows.

  • Fixed emoji sending in the chat between agents.

  • Fixed the sending of emails with recipients in CC and BCC.

  • Made corrections when configuring SMS providers using Dinstar.

  • Fixed the reception of attachments in email interactions when using Gmail as the provider and sent from an iPhone.

  • Fixed the display of agent events in the campaign dashboard.

  • Fixed the upload of lists for email dialers.

⚑️ Improvements

  • Improved the functionality of automatic breaks.

  • Enhanced the experience when replying to WhatsApp interaction messages.

  • Improved message reception for WhatsApp interactions using Gupshup.

  • Added the ability to call a procedure in the execQuery and execQueryJson activities in the Flow Designer.

⚑️ Improvements

  • Added the ability to create agents using DTMF inband.

  • Added the display of CC, BCC, and the campaign in the email recordings modal.

  • Added new size limits for attachments in WhatsApp.

  • Added new fields for configuring the size of the video call recording window in WebChat.

  • Added a new setting in the sound panel to remove the sound when ending a call.

6.530

Jan 9, 2025

6.529

Dec 26, 2024

πŸ”§ Bug fixes

  • Fixed an issue when using a bot with the Auto Reply option enabled in WebChat campaigns.

  • Fixed the display of dispositions in uPhone.

  • Fixed the manual dialing pause functionality in uPhone.

⚑️ Improvements

  • Improved the display of information in email interaction responses.

  • Added new events to the Integra Framework for AgentEvents.

  • Added the ability to send emails in dialers with CC and BCC.

  • Added a new field in email providers called "Reply To" to configure the email address where customer replies will be sent.

πŸ”§ Bug fixes

  • Corrections were made for agents using uPhone. Additionally, an issue with Preview dialers and uPhone was resolved.

⚑️ Improvements

  • The "Telephony Dispositions Detail by Date" report was enhanced to now include transfer dispositions.

6.528

Dec 9, 2024

6.527

Dec 2, 2024

πŸ”§ Bug fixes

  • Fixed the display issue on the voice campaigns summary dashboard.

  • Fixed the issue with sending templates from canned responses.

  • Fixed an issue that prevented emails from being sent when addresses in the CC field included commas.

⚑️ Improvements

  • Improved various reports.

  • Added a new feature to reply to WhatsApp messages from uContact using Gupshup.

  • Added a new setting to hide the customer's phone number from agents.

πŸ”§ Bug fixes

  • Fixed saving the ID of messages received via Webhooks.

  • Fixed email sending to multiple recipients in Tasks.

  • Fixed an issue in uPhone that caused agent accounts to be deactivated.

  • Supervisors can now view all agent dispositions regardless of the "View Dispositions by Agent" setting.

  • Fixed an error when activating Gmail and Outlook providers.

  • Fixed an issue in the WFM API that caused closed interactions to be counted twice.

  • Fixed issues with receiving emails using Gmail.

⚑️ Improvements

  • Made corrections and improvements to messages, replies, and reactions on Instagram.

  • Improved the visualization of messages on the spy and recordings screens.

  • Added new fields to the WFM API.

6.526

Nov 26, 2024

6.525

Oct 31, 2024

πŸ”§ Bug fixes

  • The saving of messages sent through email dialers has been fixed.

  • Now the WrapUp timer is not displayed during transfers between agents.

  • Corrections have been made to the reception of emails using Gmail as a provider.

  • Agent notifications for interactions have been corrected when using ringall or ringallmultiple strategies.

  • The reception of CC has been corrected when sending emails from Outlook to Gmail.

⚑️ Improvements

  • Reactions to messages have been added for the Gupshup WhatsApp and WhatsApp Business providers.

  • Italian has been added as a new language to WebChat.

πŸ”§ Bug fixes

  • Visual corrections were made for Email interactions.

  • Fixed an issue that occurred when configuring an Instagram provider, where the process would not complete.

  • Corrections were made to the status of messages in WhatsApp interactions using Gupshup.

  • Fixed an error with voice recordings that occurred when a call was transferred between agents.

  • Now, only unread emails in the main inbox are placed in the queue for email campaigns using Gmail as the provider.

  • Improvements were made to dashboards for better visualization of agent status when logging out.

  • The WrapUp functionality in uPhone was fixed.

  • Corrections were made to the disposition process in uPhone, and the ability to dispose without a comment was added.

⚑️ Improvements

  • Increased the size of the canned response selector in the SMS interaction start modal.

  • Added the ability to send interactive messages with JSON format for the WhatsApp Business provider.

  • Added a new field in the ReceiveNewMessage activity to reference a message as a reply to itself.

  • A new table called sms_spools_repo was added to store the history of records uploaded to an SMS dialer.

  • Added a new event called agentLogin in the Window Proxy.

  • Auto-answer functionality was added to uPhone.

  • An audit event was added when agents stop screen sharing.

6.524

Oct 15, 2024

6.523

Sep 30, 2024

πŸ”§ Bug fixes

  • The search for SMS dialer recordings has been fixed.

πŸ”§ Bug fixes

  • All messages in the message history are now displayed correctly.

  • Fixes were made to the interaction timeout, and the maximum value was removed so that any time can be used.

⚑️ Improvements

  • Now the status of messages in Messenger interactions can be viewed.

  • Instagram has been added as a new provider.

⚠️ Important: For the correct functioning of the new Instagram provider, it's necessary to add some rules in the NGINX configuration file. These can be found in the documentation.

6.522

Sep 26, 2024

6.521

Sep 20, 2024

πŸ”§ Bug fixes

  • Fixed the execution of the FinishInteraction event when transferring calls.

  • Fixed the sending of audio files in MP3 and OGG formats for WhatsApp interactions using Gupshup.

  • Reverse Progressive dialers now send the campaign's DID as the origin number instead of the customer's number.

  • Fixed the functionality of the Interaction Details report.

  • Fixed report names in Portuguese.

⚑️ Improvements

  • Added Blacklist disposition for SMS and WhatsApp interactions.

  • Added the ability to use DIDs with the "+" symbol in campaigns and dialers.

  • Added the ability to send attachments in the MAIL activity and added the CC and BCC fields.

  • Added the ability to send Call To Action messages using Gupshup.

  • Added the ability to send WhatsApp templates using Twilio.

  • Added Gmail as a new email provider type.

⚠️ Important: Starting on 30 September, email providers created with Gmail accounts will no longer work in uContact. We recommend reading our official statement, which provides more information on this matter.

πŸ”§ Bug fixes

  • Fixed the download of SMS interaction recordings.

  • Fixed an issue when using Quality Models in interactions without an agent.

  • Fixed agent statuses in campaign dashboards when using incall strategies.

⚑️ Improvements

  • Added the ability to send up to 10 attachments at the same time for all channels.

6.520

Aug 29, 2024

6.519

Aug 21, 2024

πŸ”§ Bug fixes

  • The download of SMS interaction recordings has been fixed.

  • Corrections were made to the calculation of average interaction times in the campaign dashboards.

  • Fixed the display of agent statuses in the favorites tab of the phone.

⚑️ Improvements

  • Added information in the email footer when responding to an email interaction.

  • Added a new optional field in settings for Gupshup WhatsApp provider to get the templates.

⚑️ Improvements

  • Now interactive WhatsApp messages in JSON format are displayed in a more user-friendly way.

  • Now the text field in the Unified Inbox adapts according to the size of the message.

Important

  • The functionality of Facebook and Messenger has been fixed. To use these channels again, it is necessary to reconnect uContact with the Facebook account.

6.518

Jul 25, 2024

6.517

Jul 23, 2024

πŸ”§ Bug fixes

  • Now, emails sent from uContact with an Outlook provider maintain the same thread and are not separated.

  • Recycling was fixed for Reverse Progressive dialers.

  • Corrections were made to audio in WebChat video calls using the new background change feature.

  • Attachment reception issues in WhatsApp interactions using Twilio were fixed.

  • Corrections were made when uploading records to the Blacklist via API.

⚑️ Improvements

  • The ability to send up to 10 attachments simultaneously in WhatsApp interactions has been added.

  • Improvements were made in message distribution using Dinstar.

  • Client validation in the Blacklist was added when creating SMS/WhatsApp interactions.

  • Improvements were made in interaction distribution for incall strategies.

  • A new strategy called rrmemorynopause was added for channels. This strategy delivers an interaction whenever the agent is not on break.

πŸ”§ Bug fixes

  • The order of messages in the Messenger interaction spy was corrected.

  • The bulk download of WebChat interactions was corrected.

  • The reception of messages initiated by ads using Gupshup was corrected.

  • The handling of calls for campaigns with many DIDs was corrected.

⚑️ Improvements

  • The Administrative check was re-added in agent creation.

  • The GUID of interactions was added to Social Network recordings.

  • The TransferBot activity now validates if the campaign is within schedule to proceed with the transfer.

  • A button was added to delete responses to COPC quality models.

  • Interactive messages are now displayed in a user-friendly manner for agents.

  • The functionality to spy on Facebook interactions was removed.

6.516

Jun 24, 2024

6.515

Jun 3, 2024

πŸ”§ Bug fixes

  • The use of variables in the Disposition node in Bots has been fixed.

  • The number of interactions completed by agent in the Campaigns Dashboard has been fixed.

  • The timeout for the ReadMessage activity has been fixed.

  • The sending of interactive messages using JSON format has been fixed.

  • The listing of agents in Social Networks recordings has been fixed.

  • The saving of surveys when the connection is lost has been fixed.

  • The "First SMS response" report has been fixed.

  • The uploading of lists using the API uploadBase has been fixed.

  • The access to the Dialer Dashboard using Security Groups has been fixed.

  • The functionality of transfers has been fixed.

⚑️ Improvements

  • Added functionality to delete responses in the Quality Models.

  • Added a new field in the UC_makeCall and UC_makeCall_async functions to validate the agent's WrapUp before calling.

  • When deleting a Supervisor who has an agent profile, the agent is not removed.

  • Added the error description for messages in WhatsApp Business.

  • Increased the maximum number of characters for the After Hours message in campaigns.

  • Added the client name for SMS/WhatsApp interactions initiated from the Inbox.

πŸ”§ Bug fixes

  • Fixes to the history of interactions in the Unified Inbox.

  • Fixes to the Voicemail filter on searching voice recordings.

  • Fixes on sending templates using Gupshup.

  • Fixes on sending attachments without guid by email using the SendEmailv2 WebService.

⚑️ Improvements

  • Added a new field for the SMS/WhatsApp providers that allow to limit the amount of messages sent per second.

  • Improvements were made to the Integra Framework events.

6.514

May 23, 2024

6.513

Apr 22, 2024

πŸ”§ Bug fixes

  • Fixes on receiving attachments without extension through WhatsApp using Gupshup.

  • Fixes on sending emails without attachments using flows.

  • Fixes to the status of the agents at the end of an interaction involving a bot.

  • Fixes to the error that caused WebChat to remain blank.

⚑️ Improvements

  • Added footer to interactive messages with buttons in WhatsApp.

  • Added the description of the error messages for the WhatsApp providers.

πŸ”§ Bug fixes

  • Fixes in the display of event hours on the previous profile version.

  • Fixes in the timeout for the readMessage activity.

  • Fixes on sending HSMs.

  • Fixes in the interactions recovery when restarting the Server.

  • Fixes in campaigns that have names with dashes in the Reports module.

⚑️ Improvements

  • The message reception functionality for SMS and WhatsApp channels has been modified.

  • Added functionality to send messages with text and attachments for Gupshup and WhatsApp Business providers.

  • Visual improvements have been made to various reports.

6.512

Apr 3, 2024

6.511

Mar 18, 2024

πŸ”§ Bug fixes

  • Fixes to the value of active interactions for bots in the campaign dashboard.

  • Improvements were made to the timeout of interactions when restarting the server.

  • Fixes in changing passwords for supervisors.

  • Fixes to the operation of SMTP-IMAP providers when the "Receive emails" option is not active.

  • Fixes to date and time format for some reports.

⚑️ Improvements

  • Removed the DongleSendSMS activity from the Workflow Designer.

πŸ”§ Bug fixes

  • Fixes in receiving images through Instagram.

  • Fixes were made to the chat between agents.

  • Fixes in the operation of the MinInteractions strategy.

  • Fixes on sending Gupshup interactive messages when using a JSON instead of an HSM.

⚑️ Improvements

  • Added a new button to create a new interaction from an opened Email message.

  • Hides the option to create users with administrative phones.

  • Improvements were made to not allow the creation of more than one WebChat interaction in a browser at the same time.

6.510

Mar 5, 2024

6.509

Feb 20, 2024

πŸ”§ Bug fixes

  • Fixes in Facebook recordings window.

  • Fixes in the β€œAvailable in pause” status after restarting the server.

  • Fixes in the CLIENT_ID global variable for email bots.

  • Fixes sending alerts through Outlook providers.

  • Fixes in the multiple selection of campaigns in the members window.

  • Fixes in the display of WrapUp time when a call fails.

  • Fixes in the display of WebChat in cell phones.

  • Fixes in email signatures when having multiple campaigns.

  • Fixes in receiving forwarded emails as attachments for Outlook.

  • Fixes in the display of rating emojis from the Outlook app.

⚑️ Improvements

  • Added audit record when deleting an SMS dialer base.

  • Hidden the Early Media option in voice dialers.

  • Added customer username for Instagram interactions.

  • Added a new configuration to show the historic of an interaction of the campaigns available for transfer.

  • Improvements were made to the transfer of interactions between agents when restarting the server.

  • Improvements were made to avoid disconections in SMTP-IMAP providers.

πŸ”§ Bug fixes

  • Fixes in downloading social media recordings.

  • Added a button to update received messages with attachments in case they have an error.

  • Added pagination to the dispositions screen.

  • Fixes in the name of files with .xlsx extension received in WhatsApp interactions.

  • Fixes to hyperlink redirection in email templates.

  • Fixes in the break time in the agent profile.

  • Fixes in the assignment of WebChat interactions.

⚑️ Improvements

  • Added receiving responses to interactive messages from WhatsApp lists and buttons for the Wavy provider.

  • Added a queue to process the upload of screen recordings to the server.

  • Added an option to allow duplicate records when uploading lists to dialers.

  • Added the callerid of the customer in the list of SMS/WhatsApp interactions in queue.

6.508

Jan 24, 2024

6.507

Dec 27, 2023

πŸ”§ Bug fixes

  • Fixes in receiving attachments in EML format for Outlook.

  • Fixes to characters allowed for values in automatic tasks.

  • Fixes in the "COPC Ranges by Date and Agent" report.

  • Fixes in the "Break details" report.

  • Fixes in the files names when are sent through the SendAttachment activity.

  • Fixes to the display of the number of Facebook and Messenger interactions in the previous version of the agent profile.

⚑️ Improvements

  • Added the possibility to change the background of video calls with images and blur the background in WebChat.

  • Added the status of SMS for Gupshup and Infobip.

  • Visual improvements are made to WebChat on the customer and agent side.

  • Added new IPs for Unite and improvements are made.

  • Added the possibility of set an expiration date for Blacklist records using Integra Framework.

  • Added receiving forwarded multimedia messages for WhatsApp Business.

Added a new column in the ccrepo.sms_repo table.

πŸ”§ Bug fixes

  • Fixes in searching of recordings with campaigns that are in a security group.

  • Fixes in the abandon stats into the telephony dashboards.

⚑️ Improvements

  • Added a new webhook event for the dispositions of campaigns.

  • Added new hosts to Unite for Brazil, Argentina and Mexico.

  • Added audit record when COPC Models are updated or deleted.

6.506

Nov 21, 2023

6.505

Oct 30, 2023