Changelog

🔧 Bug fixes

• Fixed the issue with sending messages through Messenger interactions after the 24-hour window.

• Fixed issues when uploading audio files for Music on Hold and Sounds.

• Fixed the behavior of dispositions and the interaction history in uPhone.

• Fixed issues in the Agent Dashboard.

• Various reports were corrected and improved.

• Fixed the behavior of CC using SMTP-IMAP type email providers.

• The display of the button to load the message history in the chat between agents was fixed.

⚡️ Improvements

• Improved visibility restrictions for users with security groups when viewing email dialers.

• Added support for line breaks in messages within the Inbox.

• Fixed the sending of HSMs with documents using the Infobip v2 provider.

• Fixed the sending of alerts for SMS providers.

• Improved and corrected the handling of unread messages in the Inbox.

• Fixed the display of dispositions in uPhone.

⚡️ Improvements

• Added improvements to the "Reply" section in email interactions.

• Improved the calculation of dialer contactability.

🔧 Bug fixes

• Corrections were made to the functionality of the dialers.

🔧 Bug fixes

• Fixed the message sent through SupervisorAlert SMS alerts. The configured custom message is now correctly used instead of the default one.

• Fixed the setting that allows displaying only the agent's own dispositions in the Dispositions Dashboard.

• Fixed issues in the "Telephony Disposition Details by Date" report.

⚡️ Improvements

• Added the Email channel to the configuration that enables or disables attachments in interactions.

🔧 Bug fixes

• Fixes were made to the validation of names for telephony dialer lists.

• Fixed issues with reactions to WhatsApp interaction messages using Gupshup.

⚡️ Improvements

• A new configuration called "Inbox Time Interval" was added, allowing customization of the time range for searching interactions in the history.

• A new configuration was added to enable or disable the ability for agents to send attachments in interactions across all text channels.

🔧 Bug fixes

• The functionality of the followLastAgent setting for ringall strategies was fixed.

• The saving of messages in Instagram interactions was fixed.

• The reception of emails using Gmail as a provider was fixed.

🔧 Bug fixes

• Fixed the recycling of Progressive dialer lists.

• Fixed the attachment names in email interactions; the original name is now displayed.

• Made corrections to recordings of transfers between campaigns.

• Fixed the sending of .txt files in WhatsApp interactions when using Gupshup as a provider.

⚡️ Improvements

• Added the ability to reply to specific messages using a new variable called REFERENCE_ID in Channels Providers flows.

🔧 Bug fixes

• The security group permissions were fixed when no agent is selected.

• Corrections and improvements were made to some reports.

⚡️ Improvements

• The ability to use an attribute in the HTML tags for templates was added. If replace_href is set to false, the URL will not be replaced.

• A new option was added to send messages in Messenger interactions after 24 hours of the interaction starting.

• The SMS channel was added to uPhone, along with corrections and improvements.

🔧 Bug fixes

• Fixed the unread message count in Inbox interactions.

• Fixed the display of SMS interaction messages in the Inbox history.

• Fixed the functionality of the CRM Customer Detail and Management report.

• Fixed the behavior of the AgentCall and AgentCallWithData APIs for instances with new flows.

• Fixed emoji sending in the chat between agents.

• Fixed the sending of emails with recipients in CC and BCC.

• Made corrections when configuring SMS providers using Dinstar.

• Fixed the reception of attachments in email interactions when using Gmail as the provider and sent from an iPhone.

• Fixed the display of agent events in the campaign dashboard.

• Fixed the upload of lists for email dialers.

⚡️ Improvements

• Improved the functionality of automatic breaks.

• Enhanced the experience when replying to WhatsApp interaction messages.

• Improved message reception for WhatsApp interactions using Gupshup.

• Added the ability to call a procedure in the execQuery and execQueryJson activities in the Flow Designer.

⚡️ Improvements

• Added the ability to create agents using DTMF inband.

• Added the display of CC, BCC, and the campaign in the email recordings modal.

• Added new size limits for attachments in WhatsApp.

• Added new fields for configuring the size of the video call recording window in WebChat.

• Added a new setting in the sound panel to remove the sound when ending a call.

🔧 Bug fixes

• Fixed an issue when using a bot with the Auto Reply option enabled in WebChat campaigns.

• Fixed the display of dispositions in uPhone.

• Fixed the manual dialing pause functionality in uPhone.

⚡️ Improvements

• Improved the display of information in email interaction responses.

• Added new events to the Integra Framework for AgentEvents.

• Added the ability to send emails in dialers with CC and BCC.

• Added a new field in email providers called "Reply To" to configure the email address where customer replies will be sent.

🔧 Bug fixes

• Corrections were made for agents using uPhone. Additionally, an issue with Preview dialers and uPhone was resolved.

⚡️ Improvements

• The "Telephony Dispositions Detail by Date" report was enhanced to now include transfer dispositions.

🔧 Bug fixes

• Fixed the display issue on the voice campaigns summary dashboard.

• Fixed the issue with sending templates from canned responses.

• Fixed an issue that prevented emails from being sent when addresses in the CC field included commas.

⚡️ Improvements

• Improved various reports.

• Added a new feature to reply to WhatsApp messages from uContact using Gupshup.

• Added a new setting to hide the customer's phone number from agents.

🔧 Bug fixes

• Fixed saving the ID of messages received via Webhooks.

• Fixed email sending to multiple recipients in Tasks.

• Fixed an issue in uPhone that caused agent accounts to be deactivated.

• Supervisors can now view all agent dispositions regardless of the "View Dispositions by Agent" setting.

• Fixed an error when activating Gmail and Outlook providers.

• Fixed an issue in the WFM API that caused closed interactions to be counted twice.

• Fixed issues with receiving emails using Gmail.

⚡️ Improvements

• Made corrections and improvements to messages, replies, and reactions on Instagram.

• Improved the visualization of messages on the spy and recordings screens.

• Added new fields to the WFM API.

🔧 Bug fixes

• The saving of messages sent through email dialers has been fixed.

• Now the WrapUp timer is not displayed during transfers between agents.

• Corrections have been made to the reception of emails using Gmail as a provider.

• Agent notifications for interactions have been corrected when using ringall or ringallmultiple strategies.

• The reception of CC has been corrected when sending emails from Outlook to Gmail.

⚡️ Improvements

• Reactions to messages have been added for the Gupshup WhatsApp and WhatsApp Business providers.

• Italian has been added as a new language to WebChat.

🔧 Bug fixes

• Visual corrections were made for Email interactions.

• Fixed an issue that occurred when configuring an Instagram provider, where the process would not complete.

• Corrections were made to the status of messages in WhatsApp interactions using Gupshup.

• Fixed an error with voice recordings that occurred when a call was transferred between agents.

• Now, only unread emails in the main inbox are placed in the queue for email campaigns using Gmail as the provider.

• Improvements were made to dashboards for better visualization of agent status when logging out.

• The WrapUp functionality in uPhone was fixed.

• Corrections were made to the disposition process in uPhone, and the ability to dispose without a comment was added.

⚡️ Improvements

• Increased the size of the canned response selector in the SMS interaction start modal.

• Added the ability to send interactive messages with JSON format for the WhatsApp Business provider.

• Added a new field in the ReceiveNewMessage activity to reference a message as a reply to itself.

• A new table called sms_spools_repo was added to store the history of records uploaded to an SMS dialer.

• Added a new event called agentLogin in the Window Proxy.

• Auto-answer functionality was added to uPhone.

• An audit event was added when agents stop screen sharing.

🔧 Bug fixes

• The search for SMS dialer recordings has been fixed.

🔧 Bug fixes

• All messages in the message history are now displayed correctly.

• Fixes were made to the interaction timeout, and the maximum value was removed so that any time can be used.

⚡️ Improvements

• Now the status of messages in Messenger interactions can be viewed.

• Instagram has been added as a new provider.

⚠️ Important: For the correct functioning of the new Instagram provider, it's necessary to add some rules in the NGINX configuration file. These can be found in the documentation.

🔧 Bug fixes

• Fixed the execution of the FinishInteraction event when transferring calls.

• Fixed the sending of audio files in MP3 and OGG formats for WhatsApp interactions using Gupshup.

• Reverse Progressive dialers now send the campaign's DID as the origin number instead of the customer's number.

• Fixed the functionality of the Interaction Details report.

• Fixed report names in Portuguese.

⚡️ Improvements

• Added Blacklist disposition for SMS and WhatsApp interactions.

• Added the ability to use DIDs with the "+" symbol in campaigns and dialers.

• Added the ability to send attachments in the MAIL activity and added the CC and BCC fields.

• Added the ability to send Call To Action messages using Gupshup.

• Added the ability to send WhatsApp templates using Twilio.

• Added Gmail as a new email provider type.

⚠️ Important: Starting on 30 September, email providers created with Gmail accounts will no longer work in uContact. We recommend reading our official statement, which provides more information on this matter.

🔧 Bug fixes

• Fixed the download of SMS interaction recordings.

• Fixed an issue when using Quality Models in interactions without an agent.

• Fixed agent statuses in campaign dashboards when using incall strategies.

⚡️ Improvements

• Added the ability to send up to 10 attachments at the same time for all channels.

🔧 Bug fixes

• The download of SMS interaction recordings has been fixed.

• Corrections were made to the calculation of average interaction times in the campaign dashboards.

• Fixed the display of agent statuses in the favorites tab of the phone.

⚡️ Improvements

• Added information in the email footer when responding to an email interaction.

• Added a new optional field in settings for Gupshup WhatsApp provider to get the templates.

⚡️ Improvements

• Now interactive WhatsApp messages in JSON format are displayed in a more user-friendly way.

• Now the text field in the Unified Inbox adapts according to the size of the message.

🔧 Bug fixes

• Now, emails sent from uContact with an Outlook provider maintain the same thread and are not separated.

• Recycling was fixed for Reverse Progressive dialers.

• Corrections were made to audio in WebChat video calls using the new background change feature.

• Attachment reception issues in WhatsApp interactions using Twilio were fixed.

• Corrections were made when uploading records to the Blacklist via API.

⚡️ Improvements

• The ability to send up to 10 attachments simultaneously in WhatsApp interactions has been added.

• Improvements were made in message distribution using Dinstar.

• Client validation in the Blacklist was added when creating SMS/WhatsApp interactions.

• Improvements were made in interaction distribution for incall strategies.

• A new strategy called rrmemorynopause was added for channels. This strategy delivers an interaction whenever the agent is not on break.

🔧 Bug fixes

• The order of messages in the Messenger interaction spy was corrected.

• The bulk download of WebChat interactions was corrected.

• The reception of messages initiated by ads using Gupshup was corrected.

• The handling of calls for campaigns with many DIDs was corrected.

⚡️ Improvements

• The Administrative check was re-added in agent creation.

• The GUID of interactions was added to Social Network recordings.

• The TransferBot activity now validates if the campaign is within schedule to proceed with the transfer.

• A button was added to delete responses to COPC quality models.

• Interactive messages are now displayed in a user-friendly manner for agents.

• The functionality to spy on Facebook interactions was removed.

🔧 Bug fixes

• The use of variables in the Disposition node in Bots has been fixed.

• The number of interactions completed by agent in the Campaigns Dashboard has been fixed.

• The timeout for the ReadMessage activity has been fixed.

• The sending of interactive messages using JSON format has been fixed.

• The listing of agents in Social Networks recordings has been fixed.

• The saving of surveys when the connection is lost has been fixed.

• The "First SMS response" report has been fixed.

• The uploading of lists using the API uploadBase has been fixed.

• The access to the Dialer Dashboard using Security Groups has been fixed.

• The functionality of transfers has been fixed.

⚡️ Improvements

• Added functionality to delete responses in the Quality Models.

• Added a new field in the UC_makeCall and UC_makeCall_async functions to validate the agent's WrapUp before calling.

• When deleting a Supervisor who has an agent profile, the agent is not removed.

• Added the error description for messages in WhatsApp Business.

• Increased the maximum number of characters for the After Hours message in campaigns.

• Added the client name for SMS/WhatsApp interactions initiated from the Inbox.

🔧 Bug fixes

• Fixes to the history of interactions in the Unified Inbox.

• Fixes to the Voicemail filter on searching voice recordings.

• Fixes on sending templates using Gupshup.

• Fixes on sending attachments without guid by email using the SendEmailv2 WebService.

⚡️ Improvements

• Added a new field for the SMS/WhatsApp providers that allow to limit the amount of messages sent per second.

• Improvements were made to the Integra Framework events.

🔧 Bug fixes

• Fixes on receiving attachments without extension through WhatsApp using Gupshup.

• Fixes on sending emails without attachments using flows.

• Fixes to the status of the agents at the end of an interaction involving a bot.

• Fixes to the error that caused WebChat to remain blank.

⚡️ Improvements

• Added footer to interactive messages with buttons in WhatsApp.

• Added the description of the error messages for the WhatsApp providers.

🔧 Bug fixes

• Fixes in the display of event hours on the previous profile version.

• Fixes in the timeout for the readMessage activity.

• Fixes on sending HSMs.

• Fixes in the interactions recovery when restarting the Server.

• Fixes in campaigns that have names with dashes in the Reports module.

⚡️ Improvements

• The message reception functionality for SMS and WhatsApp channels has been modified.

• Added functionality to send messages with text and attachments for Gupshup and WhatsApp Business providers.

• Visual improvements have been made to various reports.

🔧 Bug fixes

• Fixes to the value of active interactions for bots in the campaign dashboard.

• Improvements were made to the timeout of interactions when restarting the server.

• Fixes in changing passwords for supervisors.

• Fixes to the operation of SMTP-IMAP providers when the "Receive emails" option is not active.

• Fixes to date and time format for some reports.

⚡️ Improvements

• Removed the DongleSendSMS activity from the Workflow Designer.

🔧 Bug fixes

• Fixes in receiving images through Instagram.

• Fixes were made to the chat between agents.

• Fixes in the operation of the MinInteractions strategy.

• Fixes on sending Gupshup interactive messages when using a JSON instead of an HSM.

⚡️ Improvements

• Added a new button to create a new interaction from an opened Email message.

• Hides the option to create users with administrative phones.

• Improvements were made to not allow the creation of more than one WebChat interaction in a browser at the same time.

🔧 Bug fixes

• Fixes in Facebook recordings window.

• Fixes in the “Available in pause” status after restarting the server.

• Fixes in the CLIENT_ID global variable for email bots.

• Fixes sending alerts through Outlook providers.

• Fixes in the multiple selection of campaigns in the members window.

• Fixes in the display of WrapUp time when a call fails.

• Fixes in the display of WebChat in cell phones.

• Fixes in email signatures when having multiple campaigns.

• Fixes in receiving forwarded emails as attachments for Outlook.

• Fixes in the display of rating emojis from the Outlook app.

⚡️ Improvements

• Added audit record when deleting an SMS dialer base.

• Hidden the Early Media option in voice dialers.

• Added customer username for Instagram interactions.

• Added a new configuration to show the historic of an interaction of the campaigns available for transfer.

• Improvements were made to the transfer of interactions between agents when restarting the server.

• Improvements were made to avoid disconections in SMTP-IMAP providers.

🔧 Bug fixes

• Fixes in downloading social media recordings.

• Added a button to update received messages with attachments in case they have an error.

• Added pagination to the dispositions screen.

• Fixes in the name of files with .xlsx extension received in WhatsApp interactions.

• Fixes to hyperlink redirection in email templates.

• Fixes in the break time in the agent profile.

• Fixes in the assignment of WebChat interactions.

⚡️ Improvements

• Added receiving responses to interactive messages from WhatsApp lists and buttons for the Wavy provider.

• Added a queue to process the upload of screen recordings to the server.

• Added an option to allow duplicate records when uploading lists to dialers.

• Added the callerid of the customer in the list of SMS/WhatsApp interactions in queue.

🔧 Bug fixes

• Fixes in receiving attachments in EML format for Outlook.

• Fixes to characters allowed for values in automatic tasks.

• Fixes in the "COPC Ranges by Date and Agent" report.

• Fixes in the "Break details" report.

• Fixes in the files names when are sent through the SendAttachment activity.

• Fixes to the display of the number of Facebook and Messenger interactions in the previous version of the agent profile.

⚡️ Improvements

• Added the possibility to change the background of video calls with images and blur the background in WebChat.

• Added the status of SMS for Gupshup and Infobip.

• Visual improvements are made to WebChat on the customer and agent side.

• Added new IPs for Unite and improvements are made.

• Added the possibility of set an expiration date for Blacklist records using Integra Framework.

• Added receiving forwarded multimedia messages for WhatsApp Business.

Added a new column in the ccrepo.sms_repo table.

🔧 Bug fixes

• Fixes in searching of recordings with campaigns that are in a security group.

• Fixes in the abandon stats into the telephony dashboards.

⚡️ Improvements

• Added a new webhook event for the dispositions of campaigns.

• Added new hosts to Unite for Brazil, Argentina and Mexico.

• Added audit record when COPC Models are updated or deleted.

🔧 Bug fixes

• Fixes in the display of active calls from telephony dialers.

• Fixes in saving the guid of calls that are transferred between campaigns.

• Added enhancement to delete emails inside the "CC" field in new email interaction, email forwarding and email interaction modification forms.

⚡️ Improvements

• Fixed IntegraFramework UC_BreakUnbreak method.

• Added reconnection attempts for validation of open tabs on uPhone.

• Added new feature to synchronize Gupshup templates and use them as pre-assembled responses.

🔧 Bug fixes

• Implemented visualization of images sent by WebChat in a larger size.

• Fixes in the reception of interactions in channels that have incall type strategies.

• Fixes in the reception of WhatsApp messages when they contain double quotes.

• Fixes in Messenger recordings for when the Facebook user is composed of special characters.

• Fix in displaying duplicate users in campaign dashboards.

• Fixes in cutting calls or video calls generated from WebChat channel.

• Fixes in the visualization of Facebook wall comments from uContact.

• Fixes in the visualization of the history in instances with the "Show all campaigns in interaction history" configuration activated.

• Improvements in the telephone directory have been incorporated, allowing now also the search by number.

🔧 Bug fixes

• Fixes in the display of wrap-up count.

• Fixes in the statistical reports of incoming calls, with respect to completed calls.

• Fixed sending templates with more than one variable in Whatsapp Business.

⚡️ Improvements

• Added new functionality in webhooks to be able to choose the direction of incoming or outgoing messages.

🔧 Bug fixes

• Corrected the receipt of emails in campaigns that are out of time.

• Improvements were added in whatsapp/SMS interactions when receiving messages from customers with names containing special characters.

• Corrected the display of signatures in email campaigns when trying to reply to an email.

• Corrections have been made for replies to emails with multiple recipients when the provider used is Outlook.

• The calculation for making calls in Power dialers has been corrected. In some cases, calls were made in excess when there was blending between many campaigns.

• Real-time display of processed contacts from dialer lists has been corrected.

• Fixed making calls from the uPhone history.

• Fixed update of forms in voice dialers.

• Fixed list uploading in telephony dialers, removed control that did not allow uploading empty parandvalues.

• Fixed the problem with the rrmemoryincall strategy that caused that in some cases the interactions did not respect the queue and several interactions arrived at the same time.

🔧 Bug fixes

• Fixing log errors generated when deleting SMS dialers.

• Adjustments to customer wait times for the webchat channel.

🔧 Bug fixes

• Correction in the sending of repeated SMS through the dialers.

• The screen monitoring function located on the dashboards has been fixed.

• The wrap-up state display on the agent dashboard has been corrected.

• Fixes in the display of states on agent dashboards for campaigns using the rrmemoryincall or wrandomincall strategy.

• Fixes in the display of breaks from the phone.

⚡️ Improvements

• A break validation is added for when call transfers are performed.

• The ability to use the special character '_' in the 'Registration String' field of VOIP providers is added.

• For N2P SMS providers, it is now possible to configure in the 'sms from' field with which number you want to send the messages.

🔧 Bug fixes

• The display of WrapUp status on the agent dashboard is corrected.

• Fixes in the visualization of historical messages on the SMS channel.

• The ability to view, filter, and listen to WebChat call recordings is added to the voice recordings screen.

• The visualization of the phone input in the unified inbox is improved when attempting to send an SMS.

• The WrapUp time display for outbound campaigns is corrected.

⚡️ Improvements

• Now you can configure channel provider flows for the general sending of SMS. By accessing the System Configuration section under the Default Providers tab, you can select both your configured providers and the channel provider flows.

• The option of call parking is added to uPhone.

  Open

  

• The "show all campaigns in historical interactions" setting is modified to allow filtering in the interaction history for messages from all previous campaigns or bots on the Messenger channel.

🔧 Bug fixes

• Arrangements in voice recordings for conference recordings.

• Fixed sending emails from uContact with attachments that downloaded without extension when sending an image that was pasted from the clipboard.

• Fixed template priority in email dialers. Whenever a template is assigned to a record in the list it will be given priority over the template configured in the dialer.

• Fix in updating agents in the status of incoming campaigns.

• Fixes in the uploading of progressive dialer, when they carry the agent's number.

• Fixed webchat audio reception in Safari browser.

• Fixes in the whatsapp message history for when messages do not contain an ID.

• Arrangements in the visualization of campaigns to be transferred in the telephony channel.

⚡️ Improvements

• Queries were parameterized for security reasons to avoid SQL injection.

• The log level is changed to SEVERE for the LogOp activity of flows.

• The time between messages in SMS dialers is optimized. New configuration parameter added in the provider.

• New configuration for Unite-uContact integration implemented.

• The order of downloaded messages in webchat recordings is corrected.

• Changes in the color of chats sent through webchat transcription.

  Open

  

🔧 Bug fixes

• The sound volume is increased on calls from campaigns that have auto answer configured.

• Fix in the call dashboard for the Wrap Up state.

• Fixes in sending screenshots through email channels.

• Fixes in saving data for outgoing campaigns in voice channels.

• Fixes in sending attachments through the agent via webchat channel.

• Fix in the display of campaigns in SMS dialer reports.

• Fixes in receiving PDF files through the GupShup provider.

• Fixes in the audio converter to MP3 format for Infobip Whatsapp.

⚡️ Improvements

• Some SMS and WhatsApp providers are hidden.

• Update of the Charts.js library.

• New metrics are added to the database for interaction states, campaigns, and agents.

• The error status is displayed in case of a failure in sending WhatsApp messages.

   

🔧 Bug fixes

• Adding records in the audit log during user logout.

• Fixes in bot transfers for WhatsApp and SMS campaigns.

• Fixing duplicate messages in the webchat channel when the instance experiences a server outage.

• Fixing the reception of WhatsApp interactions when the interacting user has a backslash in their username.

• Fixes in outgoing and incoming ringtone settings.

• Fixes in one-to-one transfers when the interaction comes from a bot.

• Fixes in prioritizing numbers indicated with P=.

• Fixes in the display of WhatsApp statuses.

⚡️ Improvements

• The Whatsapp Business provider has been added.

• Improvements in vulnerability.

• Enhancements in internal calls when they include a form.

• A new solid dark gray color background is added.

  Open

  

• The full name of agents is included in voice recordings.

• Configuration is added to disable the current use of nocall strategies and assign the new interaction to an available agent.

• Fixes in trunk visualization.

🔧 Bug fixes

• Fixing pause behavior for campaigns with incall strategies.

⚡️ Improvements

• The active reference option for SMTP/IMAP providers has been hidden.

• More descriptive logs have been added to parking for better error control.

• Fixed variable location saving for the ReadMessage activity in SMS bots.

🔧 Bug fixes

• The URL links in email messages are encrypted.

• Fixes in the assignment of "Campaigns to transfer" for the Webchat channel.

• The option to transfer interactions from the spy for users without a phone has been removed.

⚡️ Improvements

• Attachments are now included in emails sent with WebChat transcripts.

• Fixed the sending of embedded images by email with the default provider.

• Added the insert link button when composing email interactions.

• Changes in the Webchat audio player.

• Added the display of COPC monitoring results when editing ratings.

• Refactoring of the Infobip SMS provider.

🔧 Bug fixes

• Fixes in the order of messages sent through WhatsApp providers.

• Fixes when saving data for outgoing call markers.

• Fixes log errors when receiving Outlook emails with a confirmation message configured for the campaign.

• Fixes the recovery of lost active interactions when restarting the instance.

• Adds the ability to open videos sent from Facebook.

• Fixes recording logs when selecting two campaigns and the same agent.

• Fixes blocked records in reverse progressive markers.

• Adds configuration to email providers for the use of the reference ID.

• Fix in the use of typifications.

• Fixes in the configuration of voip providers with TLS transport.

• Fixes in transferring calls to external numbers.

• Fixes in parked call recordings.

• Fixes in the display of the send button in email messages.

• Fixes in the logs when setting default configuration.

• Fixes in sending webchat transcriptions when they contain special characters.

• Adds email provider configuration to security group settings for instances with telephony permissions only.

• Fixes in uPhone breaks.

⚡️ Improvements

• Adds an attribute to the connection icon that allows reading its status with software for the visually impaired.

• Improvements in maintenance tasks.

• Enhancements in the configuration of Net2Phone providers.

• Performs an update in jQuery.

🔧 Bug fixes

• Added validation for maximum character limit in levels for classifications and removed the restriction that prevented creating classifications if the associated campaign had no members.

• Fixed the display of contacts that are logged in or logged out in uContact.

• Fixed issues in the bot log when the bot has variables.

• Added src element in Content Security Policy.

⚡️ Improvements

• Added API token generation for Supervisors with SuperUser permissions.

• Made data validation improvements in the telephone directory.

• Added a rule to the nginx configuration to block the execution of the UC_Exec_Script_async function.

🔧 Bug fixes

• The NGINX configuration is modified.

• Fixes in the display of agents in the reports.

• Fix for enterprise Outlook accounts.

• Fixes in agent registration on uPhone.

• Fixes in the COPC model scoring when there are transfers between campaigns on the SMS recording screen.

• Log and notification error fixed when creating a campaign with an existing name.

• Fixes in token expiration for N2P providers.

• Fixes in the call park feature.

⚡️ Improvements

• Messenger and Facebook were added to the agent dashboard graph.

• An status icon was added for Net2phone SMS providers.

• New events were added to the webhooks module.

• The ability to view the Email Providers screen is incorporated for non-multichannel licenses.

• Google TTS activity is hidden for flow creation.

• Automatic video playback for the customer in Webchat is removed.

• Improvements in the vulnerability connected to log4j.

🔧 Bug fixes

• Fixed the sending of hsm and message status for GupShup WhatsApp.

• Fixed the receipt of documents on WhatsApp for the Gupshup provider.

• Log fixes for when an Outlook provider is not activated, but is assigned to a campaign.

• Fixes in the configuration of audio devices.

• Pre-assembled responses have been fixed to appear in order of most used.

• Fixed sound upload when the sound is duplicated.

• The clock icon was removed from SMS messages.

• Fixes in the logs of the websocket connection, for when the instance has slow internet.

• Changes in the email subject for offline WebChat messages.

• Fix in agent status display when an interaction is transferred to an agent from bots.

• Fixed the display of the first WhatsApp message for when the interaction is initiated by an agent.

• Fix in the destination of outgoing calls for uPhone.

• Fixes in the display of the wrap-up at the end.

• Fixed the sending of transcripts by email for personalized WebChats.

• Fixes in supervisor actions towards agents using uPhone.

• Display fix when responding to an interaction from a campaign with a signature.

⚡️ Improvements

• Prefix and Canada state marking rules were added.

• Change in the default value of channels per agent for predictive markers.

• The full names of the agents were added for the search of reports and recordings.

• The weight of the category and attributes in COPC monitoring was added.

• Tables were added to the cleaning of the maintenance task.

• Fixes in the format of sending lists for WhatsApp Gupshup.

🔧 Bug fixes

• Time zone library updated.

• Wavy WhatsApp API updated.

• Fixed issue with saving modified audios on the sound screen.

• Fixed issue with outgoing calls not being made when wrap-up is completed.

• Fixed issues with transfers to agents or campaigns timing out from a bot with TransferBot activity.

• Added general configuration option to disable tracking pixel in emails.

• Fixed issues with receiving emails with CC recipients.

• Fixed issues with response to emails containing blob-type images.

• Fixed CTI issues for DialerTask API.

• Fixed priority issues in Preview and Progressive voice dialers.

• Fixed issue with sending images with special characters from the client in Webchat.

• Added the ability to upload an image twice from the client in Webchat.

• Improved data loading speed for SMS/WhatsApp recordings.

• Fixed issue with campaign dashboard display.

• Fixed issue with agent status display when an interaction is transferred to an agent from bots.

• Fixed issue with receiving documents in WhatsApp for the Gupshup provider.

• Fixed issues with list sending format for WhatsApp Gupshup.

⚡️ Improvements

• Added auditing registration when spying on agents for telephony.

• Improved data validation on Campaign and Agent screens.

🔧 Bug fixes

• Improvements in the speed of sending a text message, when the agent has many open interactions.

• The content of the email being written is maintained when switching between interactions.

• Added control in Email Recordings to disable the search button during it.

• Fixed audio processing for Holiday events in instances with new flow.

• The display of the time on the Telephony Dashboard when opening another uContact module in another tab has been fixed.

• Fix in the search for SMS recordings with the source filter.

• Fixes in the dialers list upload modal.

• The default size of WebChat has been changed and it has been adapted for different resolutions.

• Creation of SMS/Wpp campaigns now allows you to create without assigning a provider.

⚡️ Improvements

• The "Previous messages" button found in the forwarding of emails is hidden.

• Hidden in outlook providers, the "Sender Name" field.

  Open

  

• Added a field in voice campaigns that allows you to filter which campaign to transfer to from the phone

🔧 Bug fixes

• Fixes in agentTimeOut for bot transfers.

• Fixes in the audios of Voice Recordings.

• Fixed forwarding and replying to emails with attachments whose name contains special characters, for all email providers.

• Fixed drafts in email messages.

• The Portuguese translations of the reports have been adjusted.

• Fixed error when sending images with extension. jpeg from Webchat.

⚡️ Improvements

• Task is created to send a billing report to Net2Phone over SMS.

🔧 Bug fixes

• Fixed display of pauses in leaderboards.

• Fixes in the form selection when assigning it in the creation of campaigns.

• Fixes in Salesforce uphone connection.

• Fixes in the qualification of COPC models located on the recording screen, for when there are transfers between campaigns.

• Fixes in the templates sent by Email bookmarks, when they are composed of variables.

🔧 Bug fixes

• Fixed cases in which the wrapup of incoming calls was not respected with outgoing campaigns.

  It must be taken into account that each campaign has its own wrapup time and in the case of using many campaigns, the wrapup time that is taken into account is that of the incoming call and not the one that has just ended. With which, if we have, for example, 30s of wrapup for one campaign and 10s for another, nothing assures us that 30s are always expected, but 10s.

🔧 Bug fixes

• Fixes in the display of the agent's image in the WebChat channel.

  Open

  

• Fixes in sound settings.

• Arrangements in sending HSM with InfoBip provider.

• Fixes in bot messages, when they contain an enter.

• Improvements in the message and display of the "Chat" configuration of the agents section.

• Fixed sending buttons with Gupshup by Whatsapp.

  Open

  

• Fixes in the sender name for emails that are forwarded.

• Fixes in the log in, for when trying to log in with empty fields.

• The default sound of incoming calls is added and changed.

⚡️ Improvements

• Gubshup's Instagram is incorporated as SMS/Whatsapp provider.

• Added an editor that allows you to modify or remove the Unsubscribe banner to email bookmarks.

• Improved interaction transfer popover.

  Open

  

• Added a notification informing supervisors that a new update is available, with a link to the changelog.

  Open

  

🔧 Bug fixes

• Change in the length of the telephone tone when making a call.

• Added option to show agent picture in WebChat conversation.

  Open

  

• Added an emoji menu for the WebChat client.

• Added the ability to hide the chat when making a full screen video call in the WebChat client.

• Fix in phone registration for Salesforce plugin.

• The option to hide the IMAP field in email providers is added when it has the "Receive Emails" check disabled.

  Open

  

• Enable creation of dialers with dialing rule.

• Improved display of notifications.

  Open

  

• Now a reconnection attempt is made for email providers when there is an error in the IMAP validation.

• WebChat display improvements.

• Fixes in the display of the agent's name in SMS recordings.

  Open

  

⚡️ Improvements

• Change in installation packages for Ubuntu 20/22.

• Added the QUERY_PARAMS constant for the Webhook Designer.

• Added an event for WebChat that reports the current position in the interaction queue.

• The default context is added in the agent creation.

• Fixes in WebChat to have the same chat open multiple times.

⚡️ Improvements

• Modified the Sounds Settings and Audio Devices panels.

• Added support for creating email SMTP providers that have user instead of email format.

🔧 Bug fixes

• Fixes in sending WebChat transcripts via Email.

• Fixes in "Delete records by phone list", located in the Blacklist.

• Fixed sending templates through Email dialers.

• Edited the InboundDialers flow to comply with US regulation.

• Portuguese translation fixes when applying for licenses.

  Open

  

• Added missing telephony sounds in recent installs.

🔧 Bug fixes

• Fixed a slow issue on the Security Groups page.

⚡️ Improvements

• Added confirmation panel when deleting Messenger Providers.

  Open

  

• A search for information about campaigns was changed to memory instead of making a query to the database.

• Improvements in the Detail reports of telephony typifications by date.

• Updated the client secret for Outlook providers.

• Improvements in the activation of the Net2PhoneSMS provider.

⚡️ Improvements

• Added referral display for Whatsapp Gupshup and Infobip providers.

• The jquery libraries were updated as security improvements against possible vulnerabilities.

🔧 Bug fixes

• Fixes in the date and time that are seen in emails with Outlook provider.

• Functional fixes in the "Request screen" and "Send screen" buttons, located in WebChat chats.

• Fixes in the massive rise of Typifications.

• Fixes in sending WebChat offline messages.

• Changed translation from “Quartile” to “Range” for COPC models.

  Open

  

• The configuration of Security Groups for agent reports is fixed.

• Improved the functionality of the message sending activity for Bots in WebChat and SMS.

• Fixed “Close” button crash when not choosing a mandatory column in Blacklist.

  Open

  

• Fixes in the display of parked calls.

• Fixed file forwarding, with Outlook providers.

🔧 Bug fixes

• It was implemented that while you are in a video call/call in the WebChat client, the video call/call buttons are disabled for it.

• Fix for video calls and webchat calls ending when customer ends conversation.

• Fixed the context of Progressive type voice markers. In turn, in the VoiceBroadCast type voice markers, the context is modified so that it remains as default with the possibility of change.

⚡️ Improvements

• Data validation is improved when uploading lists in Blacklist.

• The maximum weight when sending email attachments with the Outlook provider was limited to 25MB and in quantity to 50 files.

• Portuguese translation arrangements were made.

• Changed the accessibility symbol in WebChat.

  Open

  

• Changed the completion message for WebChat interactions in Portuguese.

• A generic method for sending emails for alerts or notifications has been implemented.

🔧 Bug fixes

• Fixes in vendor checkboxes, located in security groups.

• Fixes in UpdateuContact scripts.

• Fixes in the initiation of WebChat.

🔧 Bug fixes

• Error that left duplicate records when typing has been corrected.

• Improvements are made in the uContact update.

• Fixed problem when viewing attachments in a campaign groupchat.

• A fix is made that allows the automatic closing of the microphone after being used in audio recording, for security reasons.

• Fixed bug in Webchat that did not allow bots that contained messages with options to be displayed correctly.

• Several translations in Portuguese are corrected.

• Final grade display for new grades in COPC quality models has been fixed.

• Error in the configuration of alerts that are sent by email when the list of a bookmark ends has been corrected.

⚡️ Improvements

• The option to add a title in the attached document of the templates sent by Gupshup, from WhatsApp, is incorporated.

• Notification in Reports is modified when no data is entered in the Maximum Interval between Days.

• Label is added to the interaction transfer button so that it can be read by software for blind.

• A predefined template is added to display in the background on the webchat page and a pop-up to be able to access your own URL.

• Fixed problem when transferring Email interactions through a Bot.

• The HEY variable is added to the data of the interactions with Heynow suppliers.

• Fixed the Clear Blacklist for this Campaign button on the Blacklist screen.

• Fixed Delete Records button on Call Recordings screen.

• Improvements are made in the typification reports.

• An accessibility button is incorporated in the Webchat window that makes it possible to modify the font size.

• Correction of array.map in Portuguese translation.

• The validation of mandatory fields when uploading files in the list import module is corrected.

• Fixed video and image extension on Whatsapp for Gupshup provider.

• The problem with the time of the audios sent through WhatsApp, with the Infobip provider, has been corrected.

• The new strategy for channels called mininteractions is incorporated.

⚡️ Improvements

• Improvements in Net2Phone SMS provider.

• The campaign and agent name is added in the WhatsApp start interaction.

• The possibility of pasting images from the clipboard in the chat of an interaction has been added.

• Removed autoplay of videos in interactions.

• Improvements in the UpdateIntegra.

• Fixes in multiple WebChat interactions.

🔧 Bug fixes

• Security group configuration fixes.

• Fixes in the closure of typings at the end of calls.

• Fixes in the audios of Infobip.

• Update licenciator.

?? Bug fixes

• Fixed methods running SSH connections.

⚡️ Improvements

• Added new hangup method.

🔧 Bug fixes

• Fixes in sending images with PNG extension through Gupshup.

• Fixed sending emails with empty subject in Outlook providers.

• Fixes in ReverseProgressive streams.

• Error in the transfer of new flows is fixed.

• Fixes in Portuguese translations.

🔧 Bug fixes

• Queue show is removed when adding new members.

• Fixes in the memory of the email responses.

• Fixed display of agents, added via a batch upload.

• Fixes in calls per second.

• Fixes in group chats between agents.

• Fixes in receiving emails with Outlook provider.

⚡️ Improvements

• The SSH library is updated.

• Asterisk commands are replaced.

• The possibility of deleting telephony bookmark lists when they are active has been removed.

🔧 Bug fixes

• Fixed call count in agent profile.

• IntegraServer console logs are removed.

• Fixed registries: IDialer and SSHManager.

🔧 Bug fixes

• Fixes in queue show when adding new members.

🔧 Bug fixes

• Fixed maximum characters in VOIP providers.

⚡️ Improvements

• Update on security certificates.

• Added member table in asterisk.

• Fixed calls per second for markers.

🔧 Bug fixes

• Fixes in the log for agent batch uploads.

• Log fixes for Email bookmarks.

• Fixes in the activation of Voice markers.

• WhatsApp audio sending fixes.

• Fixes in GotoIf in InboundDialer flows.

• Fixes in sending HSM in SMS bookmarks.

• Fix to receive files with comma in Outlook providers.

• Fixed non-critical bugs in COPC models.

• Fixed the pagination of the email templates.

• Fixes in receiving images with Outlook provider.

• Fixes in the elimination of duplicates when uploading lists.

• Added script acceptance in VOIP provider registrations.

⚡️ Improvements

• Pop-up times are restricted when transferring calls.

• The Microsoft Graph library is released.

• Messenger and Facebook events are added in agent_stats.

• Added BackupRecords location in nginx default for playback of recordings.

• Hey SMS provider is added.

🔧 Bug fixes

• Fixes when saving agent breaks in database tables.

🔧 Bug fixes

• Fixes in sending audios through Webchat.

• Fixes in the format of voice dialer list uploads.

• Fixes in get request.

• Fixes in Outlook LogIn with business accounts.

• Fixes in the validation of the Call Limit of voice dialers.

• Update in the reports of incoming calls not answered by the agents.

• The message returned in the status description is shown in the notifications.

• Added acceptance of quotes in Google TTS.

• A parameter is added to not convert surveys.

• Fixes in IntegraServer logs commands.

• Added configuration for 8089 ports by nginx.

• The load of comments in Facebook interactions is modified.

• Fixed the maximum recording time for WebChat audios.

• Confirmation pop-up is added when removing email providers.

• Fixes in receiving email with Gmail accounts.

• Parameter is added to get reports in a certain period of days.

⚡️ Improvements

• SMS ID is added in the API.

• Improvements in the notification of queued reports.

• Improvements in the display of email providers.

🔧 Bug fixes

• Notifications are added in Recordings indicating the number of records for the query.

• The name of the clients is saved in the database, for the email section.

• Improvements are made in the Portuguese translation.

• Reports in Italian are improved.

• Fixed the pop-up of enabling qualifications in email campaigns.

• Fixed display of agents in blind transfer.

• UserId are obtained by HTTP paste.

⚡️ Improvements

• Added net2phone SMS provider

🔧 Bug fixes

• Login fixes

• Fix in upload of dialer lists with special characters

⚡️ Improvements

• More methods to use in Webhook are added.

🔧 Bug fixes

• Fix in removing users from licenciator.

• Fix in the visualization of pre-armed responses in digital channels.

• Fix in GetOnlineAgents and GetContacts services.

• Fix supervisor events.

⚡️ Improvements

• The behavior of campaigns that contain agents and bots has been changed.

• Phone search function also filters campaigns.

• Various changes to dialers.

🔧 Bug fixes

• Fix about information displayed in the externalservices log.

• Fix about webhooks with form-url-encoded format.

• Fix in the visualization of checks in SMS interactions.

• Fix in the notification of error in SMS interactions.

🔧 Bug fixes

• The display of the number of channels and providers in the voice states is adjusted.

• Fixed bug when closing voice interactions.

• Fix AMD workflow.

⚡️ Improvements

• Language settings in voice dialers are changed.

• MAILSYSTEM activity is added in telephony flows.

• Voicemail is hidden from instances with new flows.

🔧 Bug fixes

• Fixed count of paused records in bookmarks list.

• Fixed icons and translations in reports.

🔧 Bug fixes

• Modification of data in Email providers is fixed.

• Time configuration is added in the Service Level in the campaign dashboard.

• The possibility of sending Stickers through WhatsApp is added for Infobip provider.

• Security group fields are hidden depending on the available functionalities.

⚡️ Improvements

• Email Providers are separated from Campaigns

🔧 Bug fixes

• An update of hold time report is added.

• A function to send emails is added.

• The way to update agent breaks is changed internally.

• An activity is added to respond to webhooks requests.

• The list in the dialer dashboard is enlarged.

• The arrival of notifications in groupchats is fixed.

• Fixed display of SMS bookmarks in campaign reports.

• Automatic WebChat video calls are fixed.

• The arrival of WhatsApp notifications is fixed.

• Sending audios from uContact is fixed.

🔧 Bug fixes

• Labels for the blind are added in Unified Inbox.

• Database optimization.

• Fix in bookmarks, when starting an instance.

• “ñ” is now restricted in the upload of lists in dialers.

• Fixed the status of the agents in the database.

🔧 Bug fixes

• Reverted display of WhatsApp notifications when transferring change.

⚡️ Improvements

• A new SMS provider is added(Hey).

🔧 Bug fixes

• Fixed transfer pop-ups to external numbers.

• Memory is added for writing emails.

• Fixed the display of campaigns in recordings.

• Survey reports fix.

• Fixed active no-call notification on quality models.

• The ability to write the '+' symbol in the LOG is added.

• Fixed the display of WhatsApp notifications when transferring.

• Fixed uploading lists on SMS dialers.

⚡️ Improvements

• Task is added to log out agents.

• A legacy profile is added for old instances and flows.

🔧 Bug fixes

• Fixes in the completion of the WrapUp when an agent disconnects.

• Updating the formulas of the incoming statistical data.

• Fixes in the history of emails.

• WrapUp history fixes on user dashboard.

• New list import method is added to the SMS and email dialer.

• Bot campaigns are shown in Reports.

⚡️ Improvements

• New table historical agent and campaigns.

• The possibility of logging out all agents is added.

🔧 Bug fixes

• Fixes to the Softphone telephone directory.

• Report campaigns are displayed in alphabetical order.

• Fixes to phone number requirements in dialers.

• Fixed loading of HeyNow campaigns in reports.

• The query for the number of records on the telephony recordings screen is removed.

⚡️ Improvements

• The parkslot number of parked calls is displayed.

🔧 Bug fixes

• All incoming campaigns are displayed in the call transfer menu.

⚡️ Improvements

• Added completed survey to audit.

• Campaign members are displayed in the order they were added.

• When giving error in blacklist it does not allow the call.

🔧 Bug fixes

• Translation fixes.

• Notification fix when making a transfer from a WhatsApp campaign.

• Removed break from agent profile graph.

• Fix in main menu for instances with Classic license.

• Fixes to the call transfer menu.

• Video call fix in WebChat.

• Visual fix in voice campaigns.

• Fixed maintenance script.

• Fixes in recording search.

⚡️ Improvements

• Improved call transfer interface.

• Added new services to batch add/remove for blacklist.

• Added option to hangup call when closing a form.

• Several plugins have been updated.

🔧 Bug fixes

• Fixed search of WebChat recordings.

• Removed iptables from the application log.

• Fixed phone and dispositions translations.

• Webchat text format fixes.

• Channel member priority fix.

• Survey disposition fixes.

• Quotation marks and slashes in dispositions are restricted.

• Fixed agent number on dashboard.

• Special characters are allowed in the registration string.

• Audit fixes.

• Removed rrmemoryomni strategy.

• Fixes in several reports.

⚡️ Improvements

• Now the blacklist flows will be logged in the var/log/blacklist.log file. The log will be disabled by default, to enable it you must call the following WS:

  url: https://dominio.ucontactcloud.com/Integra/resources/Utils/logSetActive
Content-Type: application/x-www-form-urlencoded
body: active = 1 o body: active = 0

  If active is 1, it is activated, otherwise it is deactivated.

🔧 Bug fixes

• Fix in the modification of attributes of the SIP providers.

• Fix in menu display in Workforce Management.

• Portuguese fix in Webchat.

⚡️ Improvements

• The installation of the language that corresponds to the telephony campaign is configured from the script

• The Twitter card is removed from the Monitoring dashboard.

• You can now see the voice dialer form in the table

🔧 Bug fixes

• Fix on display of WebChat recordings.

• Fix in saving configuration of email campaigns to be transferred

• Fix on duplicate DIDs in HSMGO.

• Fix in downloading quality report in Messenger, email and SMS.

• Fix for multiple records of answered calls for the same GUID.

• Fix for displaying media files in Heynow recordings.

⚡️Improvements

• In call recordings, bulk downloads are downloaded as .mp3 if available.

• Functionalities were added to the report queue.

• Improved reporting of SIP conversations by date.

• Added default audios in Portuguese.

• The Webchat icon becomes the same color as the Webchat.

🔧 Bug fixes

• WFM icon and stat fixes.

• HSM fix for Infobip.

• Fix saving settings when fields are empty.

• Fixed translations in uContact.

• Webchat overlay fix.

🔧 Bug fixes

• The Email password is no longer required when disabling a campaign.

• Fix for queue cleaning of reports and audits.

⚡️ Improvements

• Added the possibility of creating variables to display in the headers of the interactions in the unified inbox for Webchat, SMS and Messenger.

• Added report queue cleanup.

🔧 Bug fixes

• Arreglo al modificar o crear un origen de datos.

⚡️ Improvements

• A Registration String field was added in Providers/VOIP.

• A new property has been added to users that determines if they consume license or not.

🔧 Bug fixes

• On Holidays, a bug in the message description for non-voice channels is fixed.

• Campaign and bookmarks dashboard fix.

• Fix for SMS not finding the ID of a quoted message.

• Fix for Facebook and Messenger token status indication.

• Fix signatures in the creation of Email interactions.

• Fixed translations in uContact.

⚡️ Improvements

• In the agents dashboard, in the first column of the table, the icons of the channels of the interactions that are active for each agent are added.

• The screen no longer locks when generating a report! Now by tapping on a report, you can continue to use the portal as normal and you will be notified when the report is ready.

• Also, images can be uploaded to SMS bookmarks.

• Added cache auto cleanup on page refresh.

🔧 Bug fixes

• Fix for supervisor account lockout message due to failed login attempts.

• COPC quality model attribute sum array.

⚡️ Improvements

• Now when trying to change the password, the parameters configured to establish a valid password are displayed

• The COPC report in Workforce is added.

• The email field is added when uploading a batch of agents

🔧 Bug fixes

• Fixed portal translations.

• Fix message recordings for SMS dialers.

• Fix in entry and exit bots of the same campaign, when saving controls that the init bot is different from the end bot.

⚡️ Improvements

• Websocket events on Integra Framework.

🔧 Bug fixes

• Fix campaign_stats API.

🔧 Bug fixes

• Fixed translations in uContact.

🔧 Bug fixes

• Fix in bot at the end of outgoing interactions.

• Fix for filtering campaign agents in the Reports section.

⚡️ Improvements

In the bots/bot functions flow the TransferBot activity has two new fields:

• agents

Agent to whom you want to transfer the interaction.

• AgentTimeout

Time in seconds that the interaction will ring in the agent.

When transferring from a bot to a particular agent, the interaction will ring at the agent until AgentTimeout is reached.

If the agent does not attend to the interaction, it goes to the campaign queue and will be distributed among the rest of the agents according to the campaign strategy.

⚡️ Improvements

• Added new text fonts for email templates.

• Voice Campaigns | VoiceCampaigns Caller ID for outgoing campaigns

• Messages that are replied to in WhatsApp are now displayed

🔧 Bug fixes

• Fix when closing the Agenda menu on an agent instance with Workforce Management enabled.

• Fix in reception of localchat messages.

• Fix on long Webchat texts.

• Fix in combo campaigns on phone.

🔧 Bug fixes

• Fix parking recordings.

⚡️ Improvements

• Improvements in Whatsapp/SMS providers. see the new https://integra-scm.atlassian.net/l/c/Y6AcAFVR

• Added Brandon Grotesque Medium font to email templates.

• Recycling now maintains destination and alternate numbers from the registry.

🔧 Bug fixes

• Fix in transfer menu.

• Fix in blacklist flow.

• Fixed error when changing the password in Supervisor users.

• Fix display of headers in Webchat campaigns.

• The error when downloading the list in bookmark is fixed.

🔧 Bug fixes

• Fix in md5 registry of hardphone.

⚡️ Improvements

• Improvements in the COPC quality model. The possibility of duplicating models is added, check "yes to all" to the qualifications, comments required when the qualification is "NO", and average mark in the monitoring report.

• Agent profile screen with new metrics and data extraction directly from the database.

• New Do not call action for dispositions that allows you to place a contact on the blacklist of all campaigns

• SIP phone (softphone) md5 authentication

🔧 Bug fixes

• Fix dates of messages in Groupchat campaigns.

• Button lock when saving a poll to prevent multiple saves.

• Fixed 100 penalty on channels.

Release on version 6.412

⚡️ Improvements

• Total channels and calls on calls view.

• Improve dialers performance on removing max retries.

🔧 Bug fixes

• Fix when selecting campaign on the phone.

• Fixed bug when parking.

• Fix in records without email campaign filter.

⚡️ Improvements

• Created a new WhatsApp quantity report per day

• A new generic campaign performance report was created.

• Campaign selector improvements on the phone

🔧 Bug fixes

• Fix SMS dialer list upload

• Fixes in COPC quality model

• Fix in HTML tags for blind people.

• Fix display of Facebook interactions in the dashboard. Now the number of messenger messages of the day is displayed

This version updates ucontactcloud SSL certificates.

🔧 Bug fixes

• Fix in copy of emails, now the agents can also see who is in copy in the mail

• Visual improvement on the screen of voice campaigns

• Fix in wrap-up time validation

⚡️ Improvements

• Unsubscribe option in emails is now customizable

🔧 Bug fixes

• Fix on how spy interactions are displayed

• Fixes in COPC quality model

• Fix in telephony campaigns for instances that use MySQL 8

🔧 Bug fixes

• Fix in recycling of bases in dialers.

• Fix in Messenger recordings.

• Fix in bookmarks that started automatically in the Recycle list.

🔧 Bug fixes

• Webchat formats can now be added to menu items.

• Fix on interactions transfers.

🔧 Bug fixes

• Add script on create table.

• Fix in creation of Gupshup Whatsapp provider.

• Fix on spy when transfer interactions.

• Fix on transfer dialer channels.

⚡️ Improvements

• The option to access the documentation from the uContact user menu has been added

• The option to access WFM from security groups is added.

• The transfer timeout is established per campaign.

🔧 Bug fixes

• Fixed bug when receiving emails.

• Fix for duplicate forms in the campaign list.

• Fix when generating voicemails.

⚡️ Improvements

• The option to use bold, italic, strike-through, and/or monospaced in Webchat is added.

• Bot activity Wait, Resume and SetData.

• A maximum number of interactions is added to update the email queue.

• Workforce Management factory refurbished.

• Now you can configure the blacklists from the flows.

🔧 Bug fixes

• Fix button displacement in unified inbox.

• Fix when uploading audios in Music on Hold.

⚡️ Improvements

• Add frequent, order and search canned responses.

• Add only one form by interaction.

🔧 Bug fixes

• Fix log webhook.

• fix SMS attachments and add lightbox.

• Max body size NGINX 3GB.

⚡️ Improvements

• WhatsApp API Infobip integration.

• WhatsApp API Gupshup integration.

• A company profile picture can now be assigned to agents within Webchat campaigns.

• New option in Workflow Designer. Now you can see the Logger option, which allows you to see the log of all the executions of the flow that is loaded.

  • A notification arrives when receiving the transfer to another agent.

  • Transfer timeout, if the transfer is not attended, it returns to the previous agent.

  • The supervisor can reassign interactions between agents and queues.

🔧 Bug fixes

• Fix in the time of the entry of emails.

• Filters in template creation.

• Fix of actions in gamification.

⚡️ Improvements

• Predictions WFM.

🔧 Bug fixes

• Email: if there is more than one addressee, it shows as cc.

• Prevent XSS attacks (Agent).

• Escape "

• The campaign name in messenger_repo stayed with the previous campaign when transferring from bot

• Fix when parking transfers.

🔧 Bug fixes

• Fix ISO 27001; it was asking for mandatory password change when login in.

⚡️ Improvements

• Sentiment analysis results added to text recordings.

• Bump object-path from 0.11.7 to 0.11.8 in /FrontEnd/webchatclient.

• Login iso27001.

• Improvement blacklist by contact.

🔧 Bug fixes

• Fix screen recording with parking.

⚡️ Improvements

• The selection of typing in the pop-up is improved. Now it can be completed and by default, the list is sorted in alphabetical order.

• Typographic fonts (Calibri, Fantasy, among others) are added for emails

• Email destination addresses are added as copy mails

• Add the CRM documentation in Portuguese

🔧 Bug fixes

• WhatsApp - Skip special characters.

• Change to type text column messages of Groupchat.

• Fix for agents in campaign chat.

⚡️ Improvements

• ¡Chatgroup for every channel! 💬

• Visual improvement in voice campaigns member selection.

• Maximum character length control added for Twilio.

• The unnecessary hit to the provider for messages after hours for SMS and WhatsApp was removed.

🔧 Bug fixes

• Visual fix when sharing screen on a Webchat video call.

• Fix WhatsApp characters like \ or “.

• Fixing chains of emails with mails that had the same origin and subject.

• Dispositions fix.

⚡️ Improvements

• The log is deleted when downloading and uploading the server. The color display is also enhanced based on log level.

• The timeout is displayed again in Webchat.

• Call parking improvements.

• DatosEstadisticosWebChat report now includes bot information.

• Report DetallesTipificacionesWebChatPorFecha.jrxml.

🔧 Bug fixes

• Fixed upload of dispositions per batch.

⚡️ Improvements

• Video resolution improvement to 1280x720

🔧 Bug fixes

• Improvement in screen recordings for outgoing calls.

* Ability to show the check depending on the configuration.

* A new icon is shown in notifications during screen recording.

• Fix loading voice members.

🔧 Bug fixes

• Build 6.392 script was replaced by error in tracked_links table index.

⚡️ Improvements

• Now you can also perform screen recording of outgoing calls

🔧 Bug fixes

• Fix on the phone for the visualization of the campaigns for the supervisors. Now if a supervisor is logged in and is in a security group where no campaign is selected, the campaigns from all channels are displayed in the chat. If a supervisor is logged in who is in a security group and has some selected campaigns, then only the selected campaigns are shown. In addition, if this supervisor is an agent, the campaigns to which he belongs as an agent will also be displayed. If an agent is logged in, then their campaigns should appear.

• Fix bottimeout.

• Tracked_links data type for URL column changes to text.

⚡️ Improvements

• Now in dual-stream dialers, you can get your data with a DIALER dbget, [number].

🔧 Bug fixes

• Fix call parking. Different calls were shown with the guid and caller id repeated. This occurred when a parked call was terminated by the caller, the guid of this was repeated in the typification of the following calls.

• Fix SMS, the sent and seen statuses were not arriving correctly.

⚡️ Improvements

• An icon indicating whether or not an agent is on call is added to the phone's contact list.

🔧 Bug fixes

• Fix in video recordings, now a loader is displayed until the video finishes loading.

• Concat in dialer base.

• Fix in blocking queues between Channels and WS components.

• Nameless quality models could be created on the portal.

• When uploading video recording, it is tried until the WebSocket reconnects.

⚡️ Improvements

• Asterisk GoogleASR new parameters: silence, interruptKey, beep, timeout, speechContexts

• IntegraFramework Wrap-up events.

• Sentiment analysis (beta) is deactivated by default.

• You cannot manually select the break that the system uses as an automatic break.

• An independent thread is established for each channel so that double interactions are not created in case of concurrency.

🔧 Bug fixes

• Fix in security groups, used a reserved word from MySQL8.

• Fix of create table webchat_queues for uContact installer.

• Date fix in WFM reports API interactions_stats.

• Local array in file MySQL8.

• Date language fix in JSON MySQL8.

• Fix in WhatsApp notifications.

• Dialer fix: when a base was raised it turned on by itself.

• Improved IntegraServer.log view: now in database exceptions, not all stack trace is shown.

• Fix in reverse and progressive flows.

• Fixed sync false in SMS and webchat unified inbox.

⚡️ Improvements

• Unified inbox notifications improvement

• Webchat IP is added to interactions_stats data.

• The campaign_stats API is modified so that it receives any interval number multiple of 15.

🔧 Bug fixes

• Fix in bulk SMS provider.

• Fix webchat for different languages

• Fix loading batch types.

⚡️ Improvements

• Recycling with disposition_repo.

🔧 Bug fixes

• Fix in log of channels flows for activities of type Procedure.

• Fix in the typifications screen when uploading them in batch.

• Append video for recordings.

• Channels flow log is added to the logrotate.

🔧 Bug fixes

• Fix bots, Arreglo de bots, when using variables in the timeout message.

• Fix log Asterisk events.

• Fix WebChat welcome database.

• Fix Facebook recordings.

• Fix voice recordings.

⚡️ Improvements

• New library Log4j 🤘🚀

• Channel flow log.

• Digest auth added for Asterisk curl.

• Webchatclient wait time is removed.

• Bengali was added as a new language to WebChat.

• New activity JSONQuery for BD for channel flows.

🔧 Bug fixes

• The date format in the JSON library is fixed and the Java driver is updated to the latest version.

• Fix obsolete namespace in MySQL8.

• Fix in uploading data to MySQL8 file.

• Fix in first webchatclient message.

🔧 Bug fixes

• Fix on the date in MySQL8: downgrade the driver.

🔧 Bug fixes

• Fix in update: MySQL8 drivers for Ubuntu 16 and 18 are not updated.

⚡️ Improvements

• MySQL 8 and Ubuntu 20 upgrade.

• Improved performance of the recordings screen: the way to search for recordings has been improved.

• Batch upload of dispositions.

• Email address text field improvements: now suggests passwords for addresses, Cc and Bcc.

🔧 Bug fixes

• Fix phone.js events in queue_log_repo.

• Fix when closing tabs on the portal.

• Fix in batch uploading of agents from the portal.

⚡️ Improvements

• In the blacklist screen, a field is added to be able to delete numbers in bulk.

🔧 Bug fixes

• Licenciator version of Ubuntu.

• Se valida la licencia en caso de que algún campo esté mal.

• Fix ExecWS flows, POST method.