Salesforce plugin

The uContact Salesforce plugin is an installable package (Salesforce lighting) that integrates the uContact softphone into the Salesforce interface.

Agents only have to log in using the uContact credentials and start answering and receiving calls.

Features

  • Make calls manually from the softphone or by clicking the phone in the contact view

  • Receive and answer calls

  • Open contacts profile when a call comes in

  • Save uContact call disposition into Salesforce contact activity

  • Full phone functionalities: transfer calls, put on hold, park, conferences

  • Breaks

  • Calls history

https://integra-scm.atlassian.net/wiki/spaces/UCEN/pages/2543386639

https://integra-scm.atlassian.net/wiki/spaces/UCEN/pages/2543812609