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Telephony

Telephony

Owned by Daniel Olivera (Unlicensed)
Last updated: Apr 08, 2024 by uContact dev

 

To achieve a complete Voice configuration, it is necessary to enter the system with a user who has administration permissions for Voice Providers, Voice Campaigns and Voice Dialers.

Administration

  1. First of all we will create a Provider that we will use to connect the calls

  2. Then we will create our Campaign or Dialer

  3. We add agents and ready for work

Providers

The providers are the ones that allow us to connect the calls between clients and agents in uContact.
We can create different types of suppliers depending on our need / infrastructure.

The most used provider is VOIP.

 

Campaigns

To see how to create incoming and outgoing campaigns in uContact, go to Voice Campaigns

Dialers

To see how to create automatic dialers in uContact, go to Voice Dialers

Voice Campaigns and Dialers Members

Keep in mind that creating a dialer also creates a Campaign associated with it.

Dialers members are added to the campaign of it.

 

Agent

 

To see how the agent interacts with phone calls visit Agent - Calls

Supervision

Summary of Campaigns and Voice Dialers

Basic statistics as a summary of the status of campaigns in real time.

This information is shown in a table in which we will quickly see one line per campaign

 

Monitoring of Voice Campaigns and Dialers

Full Detail for queue status in real time.

Agent Profile

When selecting an agent from the table, the info button will appear on the monitoring options.

Recordings

Menu for supervising the calls records of the system.

Listen of recordings, searching by date/hour, classification, origin and destiny.