On this screen the user can see his progress, incoming and outgoing calls, sms, mails, as well as interactions with social networks like Twitter or Facebook and the webchat of the day.
The user can also see the time he was logged in, time on breaks, spoken time and time he was free.
Free time is the time in which the agent was logged in without being on a break or making a call without having in count the time spoken during a break.
The resulting formula is: Free Time = Logged - Spoken - Break + Talked break.
Talked break: Is the time that, while being on a break the agent made calls.
Real break: Is the total break time, without the time being on a call during a break.
Tables and graphs
On the right, the user can see a timeline detailing his activities, a table that indicates the time spent on every break and a graph of the day by hour.
The graph is divided by hour, it shows the amount of calls and sms of the user (incoming and outgoing).
If the mouse pointer is placed over a specific time, the user can see the amount of calls and sms for that hour.
Both tables (the timeline and the time of break table) stores their data in the machine that the agent is using, that implies that if the agent does a change the machine or clean the cache the one it's using, data of that tables it will reset.