⚡️ Improvements

• Performance improvements
  
  

🔧 Bug Fixes

• Fix in agent_stats when the agent logut with active interactions

• Fix on interaction_stats when the server restarts.

• Fix in bot’s timeout; Now, we are check every 1 second

• Fix in email attachments with "," (comma)

• Fix in reports visual display

⚡️ Improvements

• WFM Reports API  (Click here)

🔧 Bug Fixes

• Fix when breaking

• Fix in log formatting of date> IntegraServer.log

• Fix in view of agents by security group in recordings

• Log in DispositionCall (details about API)

⚡️ Improvements

• Subject in email notifications

• Manual call rebooking
  
  

🔧 Bug Fixes

• Fixes in email styles (CSS)

• Threadpool Jetty Increment

• Fixes in Gmail API revoke token

• Fix on recordings agents

• Missing dependency on installer

• Survey convert

🔧 Bug Fixes

• Facebook Fix: PhotoMatch Username

• Fix in NullPointerException MemoryCache

• Visual fix on slow reports

• Log rotate syslog on install

⚡️ Improvements

• Add labels for DispositionCall

• Add onLoadIframe event for webchat API
  
  

🔧 Bug Fixes

• Jetty version update

• Enlarge jetty queue thread pool

⚡️ Improvements

• Popup image in unified inbox emails

• Full stars option for webchat

• Hold time on the agent's phone, now you see a counter of how long it has been since you put the call on hold

🔧 Bug Fixes

• Fix when bringing the first SMS's of an interaction

• Fix when viewing SMS recordings with enter

• When an agent was writing something in the unified inbox and a call came to him, he lost everything, now it is fixed

• Fix status of pause agents when logging out in campstatus

⚡️ Improvements

• Integration with Gmail for the email channel

⚡️ Improvements

• Improvements in workforce reports

• Agent names with numbers and is added in the scheduler

• TLS 1.2 and 1.3

• Logs on Integra server, MySql and Asterisk Cloud for greater information capture on these services.

• View Deleted Agents in Security Groups

• Reschedule in progressive dialers

🔧 Bug Fixes

• Fix status of first whatsapp message when the interaction is outgoing

• Fix in email when an email arrives to an interaction that is in queue

• Fix in webchat recordings when there is a bot

• Fix for error typing calls that were parked

⚡️ Improvements

• Adaptation of telephony activities fo Amazon polly (More information here about this service)
  
  

🔧 Bug Fixes

• Fixes in transferred and then retrieved interactions

• Fix when uploading audios and music on hold

• Fix about security group agents in recordings

🔧 Bug Fixes

• Fixes in transferred and then retrieved interactions

• Fix when uploading audios and music on hold

• Fix about security group agents in recordings

⚡️ Improvements

• Change requests in workforce
  
  

🔧 Bug Fixes

• Interactions_stats: Calculation numbers are rounded in seconds and attention time is added

• Fix for frontend when downloading reports of interactions.

⚡️ Improvements

• Support for emojis when installing uContact

• Interactions that returned to the queue when the agent disconnected are now returned to the agent when they connect if they are still in the queue.

🔧 Bug Fixes

• HTTPS is added for DinstarWebDigest

⚡️ Improvements

• Search recordings by GUID (channels and calls)
  
  

⚡️ Improvements

• Analytics improvements (interaction_stats, agent_stats stickiness metric)

• Option to hide attachments in webchat

🔧 Bug Fixes

• Fix \ n JSON in webhook

• Fix on report DetalleTipificacionesWebChatPorFecha.jrxml

⚡️ Improvements

• Webchat api (documentation here)

• New activity: MessageStatus in the flow designer, to change the status of sent messages (reference here)(referencia aqui)

• Modal code editor for JS and SQL flow designer

🔧 Bug Fixes

• Fix when ending a webchat that is in queue

• Fix on report DetalleLlamadasEntrantesCompletadas.jrxml

• Facebook token status fix

• Fix in facebook recordings

• Survey filter fix in reports
  
  

⚡️ Improvements

• Asterisk installation is now done from Integra's Google Storage

• Dialer change to assign more priority to older lists

• Heynow interaction history

🔧 Bug Fixes

• Fix when saving attachments to base for per-flow SMS providers

⚡️ Improvements

• Agent_stats improvements and new fields

• New option in channel campaigns, to be able to choose which ones to transfer to.

• Option to connect automatic webchat call: Now you can choose between voice call or video call.

🔧 Bug Fixes

• Fix dates in view of agent types
  
  

⚡️ Improvements

• Video video call when connecting a webchat interaction (in the next update the option to choose between audio and video will appear)

🔧 Bug Fixes

• Fix when retrieving interactions from different channels

• Fix when sharing screen from agent to client in webchat, sometimes the video was not seen

• Fix in survey report

⚡️ Improvements

• Workforce Management improvement

🔧 Bug Fixes

• Fix in typifications

• Fix time between calls for SMS dialers

• Fix in Bot timeout

• Fix in the list of agents and campaigns when transferring interactions

• Fix interaction_stats when saving in Database

• Update: simple peer 9.7.2 to 9.10.0

   

⚡️ Improvements

• New interaction detail report

• Variable buffer in added in Asterisk update

• New report: DetalleLlamadasEntrantes

• New campaign statistics (campaign_stats) and new metrics for agents (agent_stats) 🤟

🔧 Bug Fixes

• Fix when uploading a disposition base with blank lines

• Fix in call log in webchat_log_repo

• Serialization of transfers between agents when the Integra Server is restarted

• Fix on screen of recordings when there was only one campaign in the filter
  
  

⚡️ Improvements

• Interaction statistics: new metrics for interactions

🔧 Bug Fixes

• Fix in Wavy Whatsapp HSM and new API template

• Fix in webchat whan downloading and uploading the server: the websocket is automatically connected

⚡️ Improvements

• Channel dashboard improvement: new indicators are added and the graph is changed

• Beta of analytics in workforce management

🔧 Bug Fixes

• Fix in bots

• Fix for duplicate messages in bots

⚡️ Improvements

• Location of whatsapp for Infobip

• New field in security group, to not allow agent actions in dashboards

🔧 Bug Fixes

• Fix and update to the latest version of summernote

• Bot fix when sending text whit `

• Fix of the duplicate in the first message that started the interaction

• Fix in stream webhook response, now it is empty

• Fix when sending video type attachment to provider in Wavy

• Fix unified inbox notifications

• Field filter is removed when recycling

• Fix report: DetalleLlamadasEntrantesAbandonadas

⚡️ Improvements

• New report DetalleLlamadasEntrantesCompletadas

🔧 Bug Fixes

• Fix in channels dashboard when the campaign had bot at the end

• Fix in notificatins of transfers between campaigns

• Fix in 'evaluate expression' bot

• Form url encoded parameter is added in channels stream

• Fix in campaing chat

⚡️ Improvements

• New events: CONNECTBOT and COMPLETEBOT

• Improvemens to reports: CantidadLlamadasEntrantesAbandonadas, DatosEstadisticosEntrantres, DetalleCDRResumido, DetalleTipificacionesTelefonia, CantidadDispositions, DetallesTipificacionesTelefoniaPorFecha, DetalleLlamadasEntrantesCompletadas

🔧 Bug Fixes

• Fix update Asterisk

• Fix queuename empty in phone.js events

• Fixes multiple notification channels

• Disposition with two spaces is now saved to the database

• When starting an interaction that was in the queue now specifies the error

• Fix in the channels panel, the time indicated in the queue returned to 0 if the IntegraServer was restarted

   

⚡️ Improvements

• Update Asterisk to 13.38.1

• New certificates

• Bot variables

• Infobip status whatsapp

• New exec script function whit no result

🔧 Bug Fixes

• Fix email history font in unified inbox

• Fix hide/unhide facebook comments

• Fix client name in messenger

• Fix URLENCODE in asterisk when sms arrived whit %

• Security groups of agents in reports, before it did not take agents into account

• Fix campaign NONE in queue_log_repo del phone.js events

⚡️ Improvements

• Removed limit in search of historical emails

🔧 Bug Fixes

• Fix shift + enter in unified inbox

• Fix emojis in textarea of the unified

• Fix messenger username permissions

• Fix execws bots

• Fix in report DetallesTipificacionesSMSPorFecha

• Fix transfers notifications in the unified inbox

⚡️ Improvements

• Email history improvement

• Channel notifications: accessibility parameter is added

• Workflows designer: Text variables in the position activity

• Virtual hold in ACD table for campstatus

🔧 Bug Fixes

• Fix in channels provider flows: it wasn't ignoring them in dialplan file

• Fixes in activity for bots: ExecWS

• Like is removed in the caller id when loading the historical sms in the unified inbox

• White label images are added in the install script, to download from the licenciator

• Fix contact manager

• Record is saved in calls_spool_repo when reespooling

🧪 New features

• In the campaign parameter in the bots transfer activity, you can now pass a js $ {} expression to it

⚡️ Improvements

• Webchat and bot surveys

• CAMPAIGN is added as a variable in all channels for bots

• The client's name is saved in the ENTERQUEUE record for whatsapp in the data2 column

• JSSIP 3.7.0 phone and webchat

🔧 Bug Fixes

• Fix in webchat audio call

• Fix in password when creating supervisor

• Fix in messenger for European changes. Attachments are sent as links.

• Fix when updating SMS providers

• Fix OpenedForms

• Fix in SMS dialer for whatsapp

• Fix in the initial message when a bot was used at the end of the interaction

• Fix DID validation for dialer campaigns with random

• Format validation is removed when uploading audio files

🧪 New features

• Workforce Management (beta) 🥳🥳

  • Available only for Full clients

https://integra-scm.atlassian.net/wiki/spaces/UVE/pages/1370750977

⚡️ Improvements

• jQuery update from 3.1.0 to 3.5.1

• New ChatPerAgentMessenger report

• Improvement in the PerformanceEmailPerAgent report

🔧 Bug Fixes

• Fix of retries 0 in busy agent

• Default VM false when creating agents

• Fix in query sms recordings

• Fix in historical query sms in interaction

• Fixed bug in SMS spying, messages were not seen properly

• Fix of blacklist method in IntegraFramework

🧪 New features

• Bots upon completion

  • Now you can select a bot to which the interaction will be transferred at the end 🤟

• Security groups

  • "Only edit campaign members" permission now also for channels

  • Permission so that security groups cannot see any forms

⚡️ Improvements

• The status of sending messages is added in the database for Infobip

• Update of the Complete CDR Detail report

• HeyNow and Messenger providers screens are hidden if the license does not have channels

🔧 Bug Fixes

• Fix in messenger provider tokens

• Format and name validation when uploading an audio to the system from the portal

• Abandon button in webchat was hidden

⚡️ Improvements

• Agent stats (beta)

• Improvements for accessibility

🔧 Bug Fixes

• Fix in email password when updating a campaign

• Fix in limit of 1000 agents in getSips ws

• Facebook activation without messenger provider

⚡️ Improvements

• New function for the IntegraFramework UC_exec_batch_async

• New event in flows, OUTCALLSTARTED

• Events of messages sent in TwillioWhatsApp are saved

🔧 Bug Fixes

• VoipInnovations provider fix

• Fix in recycling, it is grouped by destination in the quer

• Fix in WebChatAgent report filter

⚡️ Improvements

• Jasper update from 6.7.1 to 6.16

🔧 Bug Fixes

• Fix in omnichannel dashboard service level

• Fix in designer's background

• Fix in respool alternative without alternative numbers

• Fix in EmailStatisticsData report

🧪 New features

• Messenger providers

• Multiple DID's on dialers

• Record screen of a call

⚡️ Improvements

• License request improvement:

  • The mail field was added so that the user can be notified

• New blue default background

• Improvements for accessibility

🔧 Bug Fixes

• Fix in survey print view

• Fix on Facebook Recordings for supervisors without a phone

• Fix when submitting with enter on facebook from the unified inbox

⚡️ Improvements

• New report to list calls that come in through API

• Improve attachments for SMS providers by flow

🔧 Bug Fixes

• Fix when deploying in Workflows designer

• Stun is removed from google on phone js

• Fixed field ‘To’ when forwarding emails

• Fix loading agent campaigns when initiating an interaction

• Fix messenger images at the beginning of the interaction

🧪 New features

• New webhook and channel provider designer

⚡️ Improvements

• Ccdata statistics with the licenciator

• APIBan

• Update from java 8u131 to 8u271 on install

• Accessibility improvements and keyboard shortcuts

🔧 Bug Fixes

• Fixes for custom webchat integration

• User-agent at login

⚡️ Improvements

• 'To' field is removed in forwarding email

• Maxlength in webchatclient survey

🔧 Bug Fixes

• Fixes in Spanish webchat translations

• Fix on name when transferring webchat and full name

⚡️ Improvements

• Performance of sms queries in main dashboard

• Initial message in bot for: webchat, sms and messenger

• Webchat form parameters can now be received by url for integration

🔧 Bug Fixes

• Fix hey history from the previous build

• Fix in gamification url

• Fix in dialers with P

⚡️ Improvements

• Full user name in messenger

• uContact now reports the disks status

• HeyNow history in unified inbox

• setIgnoreGraphics parameter in jasper is now true

  • If a report is broken, the change must be made in the report

🔧 Bug Fixes

• Fix in sms_providers

  • HeyNow and Email, password problems

• Fix on SMS recordings screen

  • Search for recordings by agent started by a bot

• Fix on unified inbox

  • Spell check was not taken when sending messages by pressing enter

• Fix in SMSDetalleConversacion report

⚡️ Improvements

• Security

  • Passwords are no longer displayed in uContact, they can only be changed

  • Password limit for users

• Copy omnichannel campaign dispositions

• Improvement in dialers when the agent gives Busy

🔧 Bug Fixes

• Less timeout and more log on dialers

• Fix in users without phone to see dispositions

• Campaign timezones are removed

• Fix in spying of SMS interactions when there were attachments

⚡️ Improvements

• Timezone for campaigns

• Improved base upload by removing b64 from the portal

• New configuration for each agent to see their own typings

• Delete scheduled calls from the portal for a dialer

• New alert to notify multiple users

• Name of agents is added to SMS recordings

• New report name field

🔧 Bug Fixes

• The verbose level for the func_odbc is changed

• Fix in fromname email

• Fix in negative channel of dialers

• Fix in queue_log transfer, the number was not being saved

• Fix in voice dispositions, the button was stuck

• Fix in webchat when on video call

• Fixed agent error already connected with interaction

• Fix in tag runner

🧪 New features

• New WhatsApp provider, Jelou

⚡️ Improvements

• Improved SMS recordings screen

  • Interactions are now listed.

• New campaign filter in voice members

• Timeout in the UC_Http_Proxy function of the IntegraFramework

• New button to restart channels on dialers

• Autocomplete off on all uContact password fields

• Home dashboard improvement

  • SMS card Includes HeyNow messages

  • Rename SMS to SMS / Whatsapp

• Maximum channels number validation from the frontend

• Hidden the twitter’s campaign status

🔧 Bug Fixes

• Fix in SMSRegExp from previous build

• HeyNow Provider Screen Fix

• Fix in wrapup for outbound campaigns

• Fix in ExecWS in bots, strings with symbol `

• Fix in websocket logs

• Transfer interaction even when agent is paused

• Fix in network for duplicate disposition

• Fix in dialers to avoid negative stats

• Fix in dialer 300 channels loop

⚡️ Improvements

• FINISHWRAPUP Times

• Scheduled tasks in Licenciator

• .ogg audios for HeyNow

🔧 Bug Fixes

• Fix in closing email

• Fix in email when transferring between campaigns

• Fix in REENTERQUEUE in emails

• Fix in sms_scheduler

• REGExp validation on SMS providers

• Fix in the DNCR of the dialers

  • It was not updated in real time

• Fix in holdtime of interactions

  • Dashboard and standby interactions time were not the same

⚡️ Improvements

• TURN is added to share screen function in the portal

• New SMS provider Bandwidth

• Request licenses from licenciator

🔧 Bug Fixes

• Fix in survey report

• Fix in ringall for HeyNow campaigns

• TIGO provider fix

⚡️ Improvements

• Bot functions

  • See more about bot functions, click here!

• Dispositions modal

  • Telephony dispositions are mandatory

🔧 Bug Fixes

• Fix in voice campaigns, DID with + not allowed

• Fix in hey now recordings and sending audios

• Duplicate email fix

• Fix email forwarding

⚡️ Improvements

• New SMS provider Tigo

🔧 Bug Fixes

• Fix in preview dialers

• ParseJson buffer fix in asterisk

• Audits in IntegraFramework

• Fix in reports:

  • IncomingWebChatbyHours

  • AmountWebChatsPerDay

• Fix for rrmemorynocall strategy

• Fix when unbreak with the form open

🧪 New features

• New dialer type: ReverseProgressive.

⚡️ Improvements

• Ringall interactions now show the time elapsed since the interaction started, and not when the agent started ringing

• Improvements in the email dashboard and the ability to view the links that were clicked

🔧 Bug Fixes

• Lock in SMS flows

• Fixes in reports:

  • CDR - Complete per Campaign

  • Detail Messenger dispositions by date

  • Completed by Month

• Fixes in Messenger:

  • OUTMESSENGER name was wrong and REENTERQUEUE was executed in agent-initiated interactions

• Fix in respool peeraccount and accountcode

• Fix tagging peeraccount and accountcode

⚡️ Improvements

• Improved webchat screen sharing

🔧 Bug Fixes

• Interactions fix:

  • Now when the websocket is disconnected the interactions of the agent's unified inbox disappear

• Ubuntu 18 fix

• Fix data null in dialers

• Install fix for licenciator

⚡️ Improvements

• Changes in the installer to install from the cloud

• A card showing all licenses is added to the portal’s home

• Notification that network connection was lost is improved

🔧 Bug Fixes

• When making the request to the licensor:

  • Mac is added

  • It is validated that the license comes in the correct format

• Fixing times when the wait is greater than one hour in the channels dashboard

• Fix in webchat REENTERQUEUE

  • The data was wrong in the base in the CONNECT

• Fix in asterisk, don't hangup if argument is missing

• Fixes in messenger:

  • Data4 was left without the name of the person when REENTERQUEUE in messenger_log_repo and the first message was without agent in messenger_repo

• Fix when transferring an inactive interaction would transfer the active one

• Fix in dialers, campaign is added to recycling

⚡️ Improvements

• MMS Twilio

🔧 Bug Fixes

• Fix when transferring to another campaign in the unified inbox

• Fix of -1 in channels dashboard when transferring

• Fix on track_emails

• Changed shared last call behavior

⚡️ Improvements

• New reports of interaction details

🔧 Bug Fixes

• Fixes in heyNow integration

• Fix on spy screen

  • Agents are asked to share when they log in

• Fix on SMS canned responses when starting a conversation

• Fix on checklicence of licenciator

⚡️ Improvements

• Configurable feedback on Webchat

• New option

  • Automatically transfer to campaign queue when logged out

• Bot license control 🤖

🔧 Bug Fixes

• Fix in URLPOSTSMS when it was more than one provider

• Fix for transfers between campaigns

  • When they were outgoing interactions, they hung on the dashboard

• Fix in the SummaryCampaignOutgoingRange report

• Fix in ringall notification for SMS

  • Now you see name and number

⚡️ Improvements

• Spy Screen rework

• The new Licenciator is activated
  us-central1-licenciator.cloudfunctions.net/api/servers/getLicence

🔧 Bug Fixes

• Delete notification closing event so that the call is no longer cut

⚡️ Improvements

• Pin on Unified inbox interactions

• Timeout message for Bots

• 200 character limit for SMS with WhatsApp provider is removed

🔧 Bug Fixes

• Fix on modify member penalty on voice campaigns

• Added guid in SMS provider URLPOSTSMS

Back to the office!

⚡️ Improvements

• TLS 1.1 or 1.2

• Download conversation report on heyNow recordings

🔧 Bug Fixes

• Fix notifications when receiving interaction from bot

• Fix that the number was not seen when spying interactions

• UpdateIntegra script fix to update from portal or licenciator

• Campaign in FINISHWRAPUP in DB

⚡️ Improvements

• Audio added for WavyWhatsapp

  • Before this option was disabled

🔧 Bug Fixes

• Fix on recordings screen

  • The average quality was not seen for a call in the stars

• Fix base upload for a different time zone than where you are located

• Fix in websockets for maximum text size

• Fix in answer of the phone when it was clicked and it was in an incoming call

⚡️ Improvements

• Email bots (beta) 🤖

  • Email body in global variable EMAIL_BODY

• Google STUN added as secondary option

🔧 Bug Fixes

• Fix for spying on recordings when the phone is administrative type

• Fix for outgoing audios for WhatsApp

  • Now they are recorded in MP3

• Fix in IntegraFramework HttpProxy function

⚡️ Improvements

• Bots improvements

  • Timeout in ReadMessage activity

  • Email bots (beta)

• New Dialing Rules for Mexico

• New SMS reports

🔧 Bug Fixes

• Fix on bot ExecQuery activity

• Fix in exec ws in bots when response is XML

⚡️ Improvements

• Option to hide the dispositions for any channel

  • Dispositions in a Form, as in Telephony also in Channels

• Base load of telephony dialers is no longer Base64

🔧 Bug Fixes

• Changes to SMS Infobip API

  • Use different URLs

⚡️ Improvements

• New dispositions index in dispositions_repo

🔧 Bug Fixes

• Administrative phone does not load the unified inbox,

  • Websockets error when not having campaigns assigned

🔧 Bug Fixes

• Fix on base load with timezones

• Fix on disconnection of websockets and ping on webchat

• Fix in IntegraFramework method audits

⚡️ Improvements

• Forms on channels 🍟

• New configuration in email campaigns: From name.

  • It serves to put the name to the sent emails, today that name is the name of the campaign itself

• Improvement in the Websockets state table, and change of timeout configuration

• New field setqueuevar in queues

• New method in the Integra framework UC_BreakUnbreak

🔧 Bug Fixes

• Fix bots in exec ws activity

⚡️ Improvements

• Webchat menu for bots

• DID field of SMS campaigns

  • Supports multiple campaigns with one bot

⚡️ Improvements

• Update jetty 9.4.5 -> 9.4.28

• Update of webchatclient dependencies

• New method for IntegraFramework UC_Http_proxy

• DialerStatusCache query improvement

• Control so that uContact tabs cannot be duplicated in Chrome

• Control of connections by websocket for agents in the agent_connections table

?? Bug Fixes

• Bot fixes:

  • Fix in wsexec for SOAP

  • Clickable hyperlinks on webchat

  • When the client clicks on a bot option in webchat, the number they send is seen

• Fixes in reports:

  • FlowofCallsId

  • SummaryTimesCampaign

  • DetailCampaignsTimes

• Fix in SMS Recordings, list of campaigns when the user is not SuperUser

• Fix in creating agent profile photos for batch upload

⚡️ Improvements

• Infobip whatsapp with all the functionalities

• Auto pause attempt count

🔧 Bug Fixes

• Fix in first message on WhatsApp did not mark the status

• Fix on sms dashboard

• Fix on-screen rates, fields that are primary key are disabled when a record is selected

• Fixes in reports

  • Amount Messenger By Dates

  • Detail CDR Complete

  • DetailCDRCompletoPorBase

  • DetailsTypesMessengerByDate

  • Measurement List

  • PerformanceByAgentMessenger

⚡️ Improvements

• Improvement in webchat video recordings: stream is updated so that the recording takes the same guid as the interaction

• Infobip WhatsApp (beta)

🔧 Bug Fixes

• Fix saving agent in heynow

To have the SMS changes it is necessary to deploy the Services/SMS flow

⚡️ Improvements

• Now the namespace is passed in the Wavy API in the provider's source

• New Clear hash activity in Workflows Designer

• Stereo video recording

• New button to download all videos in voice recordings

• WhatsApp location (Wavy)

• SMS client name (Wavy)

• Messenger message history

• Reply Facebook interaction with Messenger

• Improved styles for responsive agent on the portal

🔧 Bug Fixes

• Sleep 60s for bulk sms

• Chrome fix

  • does not ask for a camera or microphone, now it asks for it in the index

• Fixes in reports:

  • agent login detail

  • detail campaign times

• Fix in SMS parameters in BD

• Autopause fixes

• Escape \: in HSM wavy

• Fix Dinstar SMS and REENTERQUEUE

• Fix in portal in report list selection

• Fix in multiple messages at the beginning of the interaction in messenger

• Fix in Hey API for channel 6

First build in GitHub

⚡️ Improvements

• Improved styles for responsive agent

• Dependencies are added to the system

🔧 Bug Fixes

• Fix when converting flows with "rare" characters in WorkflowDesigner

• Fix in reports for when agents are not listed by default

Last Build in GitLab!

Any UpdateIntegra from previous versions, will update up to here, it must be run a second time for it to take the update from GitHub.

⚡️ Improvements

• New report CompletedInteractionsSMS agent

🔧 Bug Fixes

• Bot timeout fixes

• Fix for historical email interaction messages

  • The subject is removed to make the query faster.

• Fix in ports of SMS Campaigns

⚡️ Improvements

• Bot timeout improvement

  • It is now a separate thread, which checks for conversation.

• Improvement in report DetailCDRDialerStatus

⚡️ Improvements

• New activity in workflow designer, ResetCDR.

🔧 Bug Fixes

• Fix in workflow designer combos and Background app

• SMS attachment fixes

  • They were not kept in the BD because it did not give them the time, but it was shown in the portal.

⚡️ Improvements

• Multiple bot improvements

  • Emojis in activities 😎

  • GUID is added as global variable

  • 'Extra' field added to Disposition activity

  • Activity 'Schedule' becomes 'IsOnTime'

  • When selecting an option the client will not see his own answer

• Transfers are now allowed from agent to bot

🔧 Bug fixes

• Fixes in HeyNow to receive messages and send images

• Fix for custom pauses in one campaign, when the agent is viewed in another campaign.

• Fix in reports

  • detailing outgoing and incoming SMS

  • detailing campaign times

  • IVR by date

• Bots fixes

  • When transfer to the bot arrives, it starts to run

  • Selected options are shown disabled

  • Problems with transferring to campaigns without agents

⚡️ Improvements

• Bots for messenger 🤖

• Recording video calls

• Backup for video records

• Video call performance improved

  • MediaRecorder API implemented

🔧 Bug fixes

• Fix in & quote; at workflow designer

  • The fix is only in the inputs, it did not break anything when it was deployed

• Loop fix on bots

• Fix on spy channels

• Tilts arrangement in webchat form

• Fix on video recordings: EBML

Bots in uContact

🧪 New features

• Bots 🤖

  • Available for SMS, Webchat and WhatsApp

• Transfers between channel campaigns

  • Only campaigns from the same channel

⚡️ Improvements

• VP9 codec

• Events in IntegraFramework, onSpeaking and onHangUp

• New licmanager configuration and default is licmanager.ucontactcloud.com

🔧 Bug fixes

• Fix on supervisor without phone giving console error due to sound settings

• Fix by sorting campaigns by type on campaign screen

• All references to hold_interactions, an old table, are removed

⚡️ Improvements

• Refactor WebchatClient:

  • css video

  • video call for Safari iOS. (It is hidden for Chrome iOS)

🔧 Bug fixes

• Fix in multiple notifications (chrome bug or not)

• Fix in CURL asterisk headers

⚡️ Improvements

• Telephony flows for transfer between campaigns

• You can send reports generated through the IntegraFramework email api and also CC and CCO

• New procedure AutomaticAgentLogOffTask

• Update UnixODBC and SSH

🔧 Bug fixes

• Fix of -1 agents logged into the home dashboard

• Notified with an error when the websocket fails to connect

• Fix when changing the DID of a campaign when the dialer was random

• Fix the check "all agents" in reports

⚡️ Improvements

• Now on the dialers dashboard:

  • If it is VoiceBroadCast and has VBQUEUE it shows the graphics of the campaign

• Strikes to pause automatically if the call is not answered

  • The new configuration is called AutoPause in Configurations - Agents.

• Now when interactions are recovered when the server is uploaded, they enter the same order they were.

  • The autoid field in the ccdata.interactions table was added

🔧 Bug fixes

• Fix when initiating sms interaction, the record in the sms_repo table was repeated

• Arrangements in webchat:

  • When screen sharing is changed, the stream is reconnected now

  • On the client, the agent image

  • Seeing the link of an attachment sent by an agent

• Campaign DID is updated when changing from the associated dialer

• Agent is deleted if user is deleted

• Fix in Wavy API

• Fix in chrome logoff

  • (in the onwindowsunload event) sometimes there was no AGENTLOGOFF in queue_log_repo

⚡️ Improvements

• Creation of SuperUser users from the Licensor

• If a Webchat campaign has the option to show name activated, it will now display the agent's full name field instead of the nickname

  • Only the first name and not the last name are shown

🔧 Bug fixes

• Fixes in the Facebook Wall

• Large number of mails, from 20 to 50 with a maximum of 20MB in total

• Campstatus Monitoring icons are changed (spy call, spy screen, etc.)

• Fix in notifications

  • If an interaction entered while a call was ringing, the call was cut because the previous notification was closed automatically.

⚡️ Improvements

• Workforce Management (Beta) 💥💥💥💥

• Redirect logout url

  • There is a new configuration option that will be hidden for now, called RedirectLogoutURL

  • When a user logs out of uContact, he will be redirected to the URL if there is any value

• NEWEMAILAGENT error, new type of event in email_log_repo

  • Also leave the -1 email_repo status if it fails (before it saved nothing if it failed)

🔧 Bug fixes

• ExecPython changed to ExecScript

⚡️ Improvements

• New method in the Integra Framework to run python scripts UC_ExecPythonScript_async

🔧 Bug fixes

• Fix in survey controller and query survey.jrxml

• Fix “STOPBREAK” in automatic login and now the '@' in the user is ignored

⚡️ Improvements

• New SMS provider “Mensajero“

• Possibility to load survey if you bring INFO in the CTI

🔧 Bug fixes

• Fix when cloning surveys

• Fix in webchat, fullscreen is enabled on screen sharing

⚡️ Improvements

• New logs in email_log_repo. See more about

  • NEWEMAILAGENT

  • NEWEMAILCLIENT

🔧 Bug fixes

• Fix on facebook for interactions related to old posts

• Fix in webchat transfers

  • When the client closed a web chat that was being transferred the interaction was available

• Fix in SMS when many messages arrived together with attachments, two different interactions were generated

facebook’s build 🕺

🧪 New features

• Facebook Wall (Beta)

  • Due to a change in the channel server, Facebook Messenger campaigns will be created from version 6.262 and later

⚡️ Improvements

• New function for the Integra Framework UC_fullSelectWithVal

• Icon tooltip connected in CampStatus

🔧 Bug fixes

• Webchat Client fixes

  • Fix when sending attachments

  • Fix in styles

  • Allow screen monitoring from different web connections

  • Fix in Screen Monitor

• Fix in installer SMS flow

• Audit is added for the connecting error.

  • Error Answering call will appear in the auditory table

• Fix when deleting an email dialer if it is on

• Fix on the agent screen

  • When closing dispositions tab

New year’s build 🥳

⚡️ Improvements

• Now, in the login screen you will see the current version of uContact

• Error types for wavy Whatsapp SMS provider are improved

• Canned Responses available when initiating an SMS interaction

• In campaign settings the campaign schedule is hidden, if it belongs to a dialer

🔧 Bug fixes

• Fix Google TTS and ASR

• Fix when deploying a workflow with Latin characters

🧪 New features

• Share screen Webchat 🧑🏼‍💻👩🏽‍💻

  • Now agents can share their screens with the client

  • They can also request to see the client screen

⚡️ Improvements

• New CURL function available for Asterisk

• New language parameter for Wavy HSM is added

🔧 Bug fixes

• Fix in PowerDialer when max channels = 1 and overdial = 0%

• Fix in individual surveys and fix in python script

  • Some answers were not displayed

• Fix multiple messages in SMS initiating an interaction

  • Problem: Only the first message was seen

  • Solution: You see all messages, including attachments

• Fix in name of attachment for mail

  • The name was wrong because it was not made a decode

• Fix in recording maintenance to not pass files in use

⚡️ Improvements

• User password recovery on uContact login

• Campaign filter is added in the section
  Supervisor → Campaigns → Survey

🔧 Bug fixes

• Fix when sending messages with strange characters via Dinstar providers

• Fix email sent with the full Webchat conversation
  When the HTML was seen as text