Updates before 6.380

Updates before 6.380

 

 

6.379 🦠

Aug 4, 2021

🔧 Bug fixes

  • Fix interactions timeout.

⚡️ Improvements

  • Timeout is added to the interactions.

🔧 Bug Fixes

  • Fix saving surveys.

  • Fix in reports and Italian translations.

  • Fix read bots.

  • Fix WebChat API, error in diferent domains.

6.378 🦠

Aug 3, 2021

6.377 🦠

Jul 27, 2021

⚡️ Improvements

  • The campToSchedule field is added to the DispositionCall IntegraFramework method.

  • Field is added to receive the name in Webhooks flows, ReceiveNewMessage activity.

  • Phone field is added to the webchat recordings.

  • New userfield variable to typify in surveys.

  • Call guid is added to the voice recordings information modal.

🔧 Bug Fixes

  • Fix trigger automatic login.

  • Fix websocket channels NGINX.

  • Fix outbound workflow.

  • Fix when updating agent in email_repo when attending interaction.

  • Fix ICECandidateGathering.

  • Survey.py is deleted.

  • Fix when assigning previous interactions to agents when connecting to websocket.

  • HeyNow providers providerId is changed: select by input type number.

  • Fix preview and progressive ring time out.

  • Fix phone number in HeyNow recordings.

  • Fix ART workforce reports.

⚡️ Improvements

  • Reports are added in Italian.

  • Turn webchatclient.

  • New activity ExecCommand for bots.

🔧 Bug Fixes

  • Fix in UpdateIntegra, if the last build is broken it is not updated, in addition, it also checks the integrity of the file.

  • Fix exception in Repo and Data methods.

  • Fix in the general channels screen, before it did not take into account the security group campaigns.

  • Fix in the history of completed interactions, the campaign was not taken into account due to an error in the query.

  • Fix in SMS recordings, shows the last agent that attended the interaction and not the first because it could be a bot.

6.376 🦠

Jul 19, 2021

6.375 🦠

Jul 15, 2021

⚡️ Improvements

  • Admin user is added by default in the installer.

  • 365 data policy.

  • New activity in fuzzy search.

  • Evaluate string go to functions bots.

🔧 Bug Fixes

  • Unregister peer logoff.

  • Fix Nginx status.

  • Fix recordings converter.

  • Fix campaign_stats.

  • Fix URL decode SMS.

  • Fix Facebook entity on save.

⚡️ Improvements

  • Mejora del método UC_makeCall en el framework, ya no se llama mas a la API, sino que se llama al teléfono de uContact.

🔧 Bug Fixes

  • Fix in MSMTP email.

  • Metodo de agent login sincronizado, por error de licencias.

  • WebChat call iOS safari y iOS chrome.

  • Arreglo del instalador de cloud y curl.

  • Arreglo al borrar discador de email cuando estaba encendido.

  • Arreglo de vista predeterminada de orden por last call.

6.374 🦠

Jul 14, 2021

6.373 🦠

Jul 9, 2021

⚡️ Improvements

  • Improvements in the email channel: now you can edit the Cc of email interactions. Suggestions are also displayed when entering an email address for an outbound interaction.

  • Improved WebSocket disconnection notification.

  • New FTE metric for campaign_stats reports.

🔧 Bug Fixes

  • Fix read in Bot Functions.

🔧 Bug Fixes

  • Fix rollback in Data and Repo.

  • Fix of share screen turn.

6.372 🦠

Jul 7, 2021

6.371 🦠

Jul 7, 2021

⚡️ Improvements

  • Libcurl 3.

  • Global max connections MySQL 800.

  • Connection pool limits.

🔧 Bug Fixes

  • Fix in email and messenger campaign members: agents could be seen when assigned.

⚡️ Improvements

  • New general status screen for channels campaigns 🚀🤘

🔧 Bug Fixes

  • Fix in login with . or spaces.

  • Fix in <style> y <script> when answering mails.

  • Fix in EmailListener, checking for null in attachments.

  • Fix in modals when answering calls.

  • Fix for duplicate outgoing messenger initial interaction message.

6.370 🦠

Jul 1, 2021

6.369 🦠

Jun 30, 2021

⚡️ Improvements

  • Performance improvement in the database ⛽️.

  • Now the dialer blocks customer numbers from the par and values.

  • Control of whether the number is in the base in DialerTask is removed.

  • New STUN / TURN settings.

  • Improved recycling.

  • New pause "Channels" so that no calls come in but interactions do.

🔧 Bug Fixes

  • Fix in agent call API, the form of the campaign that is received is taken and sent to the CTI.

  • The interactions in the WebChat queue were gone when the campaign was not on time, now they are maintained if they enter before the end.

  • Utf8mb4 characters are filtered into dialer bases from the front.

  • Fix in dialplan base64, now we use UTF8.

  • SQL injection in Login and Rating.

  • Fix of options in Facebook textarea in the Unified Inbox.

⚡️ Improvements

  • Performance improvements

🔧 Bug Fixes

  • Fix in agent_stats when the agent logout with active interactions

  • Fix on interaction_stats when the server restarts.

  • Fix in bot’s timeout; Now, we check every 1 second

  • Fix in email attachments with "," (comma)

  • Fix in reports visual display

6.368 🦠

Jun 21, 2021

6.367 🦠

Jun 15, 2021

⚡️ Improvements

🔧 Bug Fixes

  • Fix when breaking

  • Fix in log formatting of date> IntegraServer.log

  • Fix in view of agents by security group in recordings

  • Log in DispositionCall (details about API)

⚡️ Improvements

  • Subject in email notifications

  • Manual call rebooking

🔧 Bug Fixes

  • Fixes in email styles (CSS)

  • Threadpool Jetty Increment

  • Fixes in Gmail API revoke token

  • Fix on recordings agents

  • Missing dependency on the installer

  • Survey convert

6.366 🦠

Jun 11, 2021

6.365 🦠

Jun 7, 2021

🔧 Bug Fixes

  • Facebook Fix: PhotoMatch Username

  • Fix in NullPointerException MemoryCache

  • Visual fix on slow reports

  • Log rotate Syslog on install

⚡️ Improvements

  • Add labels for DispositionCall

  • Add onLoadIframe event for webchat API

🔧 Bug Fixes

  • Jetty version update

  • Enlarge jetty queue thread pool

6.364 🦠

Jun 2, 2021

6.363 🦠

Jun 1, 2021

⚡️ Improvements

  • Popup image in unified inbox emails

  • Full stars option for webchat

  • Hold time on the agent's phone, now you see a counter of how long it has been since you put the call on hold

🔧 Bug Fixes

  • Fix when bringing the first SMS's of an interaction

  • Fix when viewing SMS recordings with enter

  • When an agent was writing something in the unified inbox and a call came to him, he lost everything, now it is fixed

  • Fix status of pause agents when logging out in campstatus

⚡️ Improvements

  • Integration with Gmail for the email channel

6.362 🦠

May 27, 2021

6.361 🦠

May 26, 2021

⚡️ Improvements

  • Improvements in workforce reports

  • Agent names with numbers and is added in the scheduler

  • TLS 1.2 and 1.3

  • Logs on Integra server, MySql and Asterisk Cloud for greater information capture on these services.

  • View Deleted Agents in Security Groups

  • Reschedule in progressive dialers

🔧 Bug Fixes

  • Fix status of first whatsapp message when the interaction is outgoing

  • Fix in email when an email arrives to an interaction that is in queue

  • Fix in webchat recordings when there is a bot

  • Fix for error typing calls that were parked

⚡️ Improvements

🔧 Bug Fixes

  • Fixes in transferred and then retrieved interactions

  • Fix when uploading audios and music on hold

  • Fix about security group agents in recordings

6.360 🦠

May 14, 2021

6.359 🦠

May 9, 2021

🔧 Bug Fixes

  • Fixes in transferred and then retrieved interactions

  • Fix when uploading audios and music on hold

  • Fix about security group agents in recordings

⚡️ Improvements

  • Change requests in workforce

🔧 Bug Fixes

  • Interactions_stats: Calculation numbers are rounded in seconds and attention time is added

  • Fix for frontend when downloading reports of interactions.

6.358 🦠

May 7, 2021

6.357 🦠

May 4, 2021

⚡️ Improvements

  • Support for emojis when installing uContact

  • Interactions that returned to the queue when the agent disconnected are now returned to the agent when they connect if they are still in the queue.

🔧 Bug Fixes

  • HTTPS is added for DinstarWebDigest

⚡️ Improvements

  • Search recordings by GUID (channels and calls)

6.356 🦠

Apr 26, 2021

6.355 🦠

Apr 25, 2021

⚡️ Improvements

  • Analytics improvements (interaction_stats, agent_stats stickiness metric)

  • Option to hide attachments in webchat

🔧 Bug Fixes

  • Fix \ n JSON in webhook

  • Fix on report DetalleTipificacionesWebChatPorFecha.jrxml

⚡️ Improvements

  • Webchat api (documentation here)

  • New activity: MessageStatus in the flow designer, to change the status of sent messages (reference here)(referencia aqui)

  • Modal code editor for JS and SQL flow designer

🔧 Bug Fixes

  • Fix when ending a webchat that is in queue

  • Fix on report DetalleLlamadasEntrantesCompletadas.jrxml

  • Facebook token status fix

  • Fix in facebook recordings

  • Survey filter fix in reports

6.354 🦠

Apr 20, 2021

6.353 🦠

Apr 13, 2021

⚡️ Improvements

  • Asterisk installation is now done from Integra's Google Storage

  • Dialer change to assign more priority to older lists

  • Heynow interaction history

🔧 Bug Fixes

  • Fix when saving attachments to base for per-flow SMS providers

⚡️ Improvements

  • Agent_stats improvements and new fields

  • New option in channel campaigns, to be able to choose which ones to transfer to.

  • Option to connect automatic webchat call: Now you can choose between voice call or video call.

🔧 Bug Fixes

  • Fix dates in view of agent types

6.352 🦠

Apr 12, 2021

6.351 🦠

Apr 7, 2021

⚡️ Improvements

  • Video video call when connecting a webchat interaction (in the next update the option to choose between audio and video will appear)

🔧 Bug Fixes

  • Fix when retrieving interactions from different channels

  • Fix when sharing screen from agent to client in webchat, sometimes the video was not seen

  • Fix in survey report

⚡️ Improvements

  • Workforce Management improvement

🔧 Bug Fixes

  • Fix in typifications

  • Fix time between calls for SMS dialers

  • Fix in Bot timeout

  • Fix in the list of agents and campaigns when transferring interactions

  • Fix interaction_stats when saving in Database

  • Update: simple peer 9.7.2 to 9.10.0

     

6.350 🦠

Mar 29, 2021

6.348 🦠

Mar 23, 2021

⚡️ Improvements

  • New interaction detail report

  • Variable buffer in added in Asterisk update

  • New report: DetalleLlamadasEntrantes

  • New campaign statistics (campaign_stats) and new metrics for agents (agent_stats) 🤟

🔧 Bug Fixes

  • Fix when uploading a disposition base with blank lines

  • Fix in call log in webchat_log_repo

  • Serialization of transfers between agents when the Integra Server is restarted

  • Fix on screen of recordings when there was only one campaign in the filter

⚡️ Improvements

  • Interaction statistics: new metrics for interactions

🔧 Bug Fixes

  • Fix in Wavy Whatsapp HSM and new API template

  • Fix in webchat whan downloading and uploading the server: the websocket is automatically connected

6.347 🦠

Mar 15, 2021

6.346 🦠

Mar 8, 2021

⚡️ Improvements

  • Channel dashboard improvement: new indicators are added and the graph is changed

  • Beta of analytics in workforce management

🔧 Bug Fixes

  • Fix in bots

  • Fix for duplicate messages in bots

⚡️ Improvements

  • Location of whatsapp for Infobip

  • New field in security group, to not allow agent actions in dashboards

🔧 Bug Fixes

  • Fix and update to the latest version of summernote

  • Bot fix when sending text whit `

  • Fix of the duplicate in the first message that started the interaction

  • Fix in stream webhook response, now it is empty

  • Fix when sending video type attachment to provider in Wavy

  • Fix unified inbox notifications

  • Field filter is removed when recycling

  • Fix report: DetalleLlamadasEntrantesAbandonadas

6.344 🦠

Mar 3, 2021

6.343 🦠

Feb 19, 2021

⚡️ Improvements

  • New report DetalleLlamadasEntrantesCompletadas

🔧 Bug Fixes

  • Fix in channels dashboard when the campaign had bot at the end

  • Fix in notificatins of transfers between campaigns

  • Fix in 'evaluate expression' bot

  • Form url encoded parameter is added in channels stream

  • Fix in campaing chat

⚡️ Improvements

  • New events: CONNECTBOT and COMPLETEBOT

  • Improvemens to reports: CantidadLlamadasEntrantesAbandonadasDatosEstadisticosEntrantresDetalleCDRResumidoDetalleTipificacionesTelefoniaCantidadDispositionsDetallesTipificacionesTelefoniaPorFechaDetalleLlamadasEntrantesCompletadas

🔧 Bug Fixes

  • Fix update Asterisk

  • Fix queuename empty in phone.js events

  • Fixes multiple notification channels

  • Disposition with two spaces is now saved to the database

  • When starting an interaction that was in the queue now specifies the error

  • Fix in the channels panel, the time indicated in the queue returned to 0 if the IntegraServer was restarted

     

6.341 🦠

Feb 12, 2021

6.340 🦠

Feb 8, 2021

⚡️ Improvements

  • Update Asterisk to 13.38.1

  • New certificates

  • Bot variables

  • Infobip status whatsapp

  • New exec script function whit no result

🔧 Bug Fixes

  • Fix email history font in unified inbox

  • Fix hide/unhide facebook comments

  • Fix client name in messenger

  • Fix URLENCODE in asterisk when sms arrived whit %

  • Security groups of agents in reports, before it did not take agents into account

  • Fix campaign NONE in queue_log_repo del phone.js events

⚡️ Improvements

  • Removed limit in search of historical emails

🔧 Bug Fixes

  • Fix shift + enter in unified inbox

  • Fix emojis in textarea of the unified

  • Fix messenger username permissions

  • Fix execws bots

  • Fix in report DetallesTipificacionesSMSPorFecha

  • Fix transfers notifications in the unified inbox

6.338 🦠

Jan 26, 2021

6.337 🦠

Jan 10, 2021

⚡️ Improvements

  • Email history improvement

  • Channel notifications: accessibility parameter is added

  • Workflows designer: Text variables in the position activity

  • Virtual hold in ACD table for campstatus

🔧 Bug Fixes

  • Fix in channels provider flows: it wasn't ignoring them in dialplan file

  • Fixes in activity for bots: ExecWS

  • Like is removed in the caller id when loading the historical sms in the unified inbox

  • White label images are added in the install script, to download from the licenciator

  • Fix contact manager

  • Record is saved in calls_spool_repo when reespooling


🧪 New features

  • In the campaign parameter in the bots transfer activity, you can now pass a js $ {} expression to it

⚡️ Improvements

  • Webchat and bot surveys

  • CAMPAIGN is added as a variable in all channels for bots

  • The client's name is saved in the ENTERQUEUE record for whatsapp in the data2 column

  • JSSIP 3.7.0 phone and webchat

🔧 Bug Fixes

  • Fix in webchat audio call

  • Fix in password when creating supervisor

  • Fix in messenger for European changes. Attachments are sent as links.

  • Fix when updating SMS providers

  • Fix OpenedForms

  • Fix in SMS dialer for whatsapp

  • Fix in the initial message when a bot was used at the end of the interaction

  • Fix DID validation for dialer campaigns with random

  • Format validation is removed when uploading audio files

6.336 🦠

Dec 30, 2020


6.335 🦠

Dec 14, 2020

🧪 New features

  • Workforce Management (beta) 🥳🥳

    • Available only for Full clients