Updates before 6.380

Fix interactions timeout.

Timeout is added to the interactions.

Fix saving surveys.

Fix in reports and Italian translations.

Fix read bots.

Fix WebChat API, error in diferent domains.

The campToSchedule field is added to the DispositionCall IntegraFramework method.

Field is added to receive the name in Webhooks flows, ReceiveNewMessage activity.

Phone field is added to the webchat recordings.

New userfield variable to typify in surveys.

Call guid is added to the voice recordings information modal.

Fix trigger automatic login.

Fix websocket channels NGINX.

Fix outbound workflow.

Fix when updating agent in email_repo when attending interaction.

Fix ICECandidateGathering.

Survey.py is deleted.

Fix when assigning previous interactions to agents when connecting to websocket.

HeyNow providers providerId is changed: select by input type number.

Fix preview and progressive ring time out.

Fix phone number in HeyNow recordings.

Fix ART workforce reports.

Reports are added in Italian.

Turn webchatclient.

New activity ExecCommand for bots.

Fix in UpdateIntegra, if the last build is broken it is not updated, in addition, it also checks the integrity of the file.

Fix exception in Repo and Data methods.

Fix in the general channels screen, before it did not take into account the security group campaigns.

Fix in the history of completed interactions, the campaign was not taken into account due to an error in the query.

Fix in SMS recordings, shows the last agent that attended the interaction and not the first because it could be a bot.

Admin user is added by default in the installer.

365 data policy.

New activity in fuzzy search.

Evaluate string go to functions bots.

Unregister peer logoff.

Fix Nginx status.

Fix recordings converter.

Fix campaign_stats.

Fix URL decode SMS.

Fix Facebook entity on save.

Mejora del método UC_makeCall en el framework, ya no se llama mas a la API, sino que se llama al teléfono de uContact.

Fix in MSMTP email.

Metodo de agent login sincronizado, por error de licencias.

WebChat call iOS safari y iOS chrome.

Arreglo del instalador de cloud y curl.

Arreglo al borrar discador de email cuando estaba encendido.

Arreglo de vista predeterminada de orden por last call.

Improvements in the email channel: now you can edit the Cc of email interactions. Suggestions are also displayed when entering an email address for an outbound interaction.

Improved WebSocket disconnection notification.

New FTE metric for campaign_stats reports.

Fix read in Bot Functions.

Fix rollback in Data and Repo.

Fix of share screen turn.

Libcurl 3.

Global max connections MySQL 800.

Connection pool limits.

Fix in email and messenger campaign members: agents could be seen when assigned.

New general status screen for channels campaigns 🚀🤘

Fix in login with . or spaces.

Fix in <style> y <script> when answering mails.

Fix in EmailListener, checking for null in attachments.

Fix in modals when answering calls.

Fix for duplicate outgoing messenger initial interaction message.

Performance improvement in the database ⛽️.

Now the dialer blocks customer numbers from the par and values.

Control of whether the number is in the base in DialerTask is removed.

New STUN / TURN settings.

Improved recycling.

New pause "Channels" so that no calls come in but interactions do.

Fix in agent call API, the form of the campaign that is received is taken and sent to the CTI.

The interactions in the WebChat queue were gone when the campaign was not on time, now they are maintained if they enter before the end.

Utf8mb4 characters are filtered into dialer bases from the front.

Fix in dialplan base64, now we use UTF8.

SQL injection in Login and Rating.

Fix of options in Facebook textarea in the Unified Inbox.

Performance improvements

Fix in agent_stats when the agent logout with active interactions

Fix on interaction_stats when the server restarts.

Fix in bot’s timeout; Now, we check every 1 second

Fix in email attachments with "," (comma)

Fix in reports visual display

WFM Reports API  (Click here)

Fix when breaking

Fix in log formatting of date> IntegraServer.log

Fix in view of agents by security group in recordings

Log in DispositionCall (details about API)

Subject in email notifications

Manual call rebooking

Fixes in email styles (CSS)

Threadpool Jetty Increment

Fixes in Gmail API revoke token

Fix on recordings agents

Missing dependency on the installer

Survey convert

Facebook Fix: PhotoMatch Username

Fix in NullPointerException MemoryCache

Visual fix on slow reports

Log rotate Syslog on install

Add labels for DispositionCall

Add onLoadIframe event for webchat API

Jetty version update

Enlarge jetty queue thread pool

Popup image in unified inbox emails

Full stars option for webchat

Hold time on the agent's phone, now you see a counter of how long it has been since you put the call on hold

Fix when bringing the first SMS's of an interaction

Fix when viewing SMS recordings with enter

When an agent was writing something in the unified inbox and a call came to him, he lost everything, now it is fixed

Fix status of pause agents when logging out in campstatus

Integration with Gmail for the email channel

Improvements in workforce reports

Agent names with numbers and is added in the scheduler

TLS 1.2 and 1.3

Logs on Integra server, MySql and Asterisk Cloud for greater information capture on these services.

View Deleted Agents in Security Groups

Reschedule in progressive dialers

Fix status of first whatsapp message when the interaction is outgoing

Fix in email when an email arrives to an interaction that is in queue

Fix in webchat recordings when there is a bot

Fix for error typing calls that were parked

Adaptation of telephony activities fo Amazon polly (More information here about this service)

Fixes in transferred and then retrieved interactions

Fix when uploading audios and music on hold

Fix about security group agents in recordings

Fixes in transferred and then retrieved interactions

Fix when uploading audios and music on hold

Fix about security group agents in recordings

Change requests in workforce

Interactions_stats: Calculation numbers are rounded in seconds and attention time is added

Fix for frontend when downloading reports of interactions.

Support for emojis when installing uContact

Interactions that returned to the queue when the agent disconnected are now returned to the agent when they connect if they are still in the queue.

HTTPS is added for DinstarWebDigest

Search recordings by GUID (channels and calls)

Analytics improvements (interaction_stats, agent_stats stickiness metric)

Option to hide attachments in webchat

Fix \ n JSON in webhook

Fix on report DetalleTipificacionesWebChatPorFecha.jrxml

Webchat api (documentation here)

New activity: MessageStatus in the flow designer, to change the status of sent messages (reference here)(referencia aqui)

Modal code editor for JS and SQL flow designer

Fix when ending a webchat that is in queue

Fix on report DetalleLlamadasEntrantesCompletadas.jrxml

Facebook token status fix

Fix in facebook recordings

Survey filter fix in reports

Asterisk installation is now done from Integra's Google Storage

Dialer change to assign more priority to older lists

Heynow interaction history

Fix when saving attachments to base for per-flow SMS providers

Agent_stats improvements and new fields

New option in channel campaigns, to be able to choose which ones to transfer to.

Option to connect automatic webchat call: Now you can choose between voice call or video call.

Fix dates in view of agent types

Video video call when connecting a webchat interaction (in the next update the option to choose between audio and video will appear)

Fix when retrieving interactions from different channels

Fix when sharing screen from agent to client in webchat, sometimes the video was not seen

Fix in survey report

Workforce Management improvement

Fix in typifications

Fix time between calls for SMS dialers

Fix in Bot timeout

Fix in the list of agents and campaigns when transferring interactions

Fix interaction_stats when saving in Database

Update: simple peer 9.7.2 to 9.10.0

New interaction detail report

Variable buffer in added in Asterisk update

New report: DetalleLlamadasEntrantes

New campaign statistics (campaign_stats) and new metrics for agents (agent_stats) 🤟

Fix when uploading a disposition base with blank lines

Fix in call log in webchat_log_repo

Serialization of transfers between agents when the Integra Server is restarted

Fix on screen of recordings when there was only one campaign in the filter

Interaction statistics: new metrics for interactions

Fix in Wavy Whatsapp HSM and new API template

Fix in webchat whan downloading and uploading the server: the websocket is automatically connected

Channel dashboard improvement: new indicators are added and the graph is changed

Beta of analytics in workforce management

Fix in bots

Fix for duplicate messages in bots

Location of whatsapp for Infobip

New field in security group, to not allow agent actions in dashboards

Fix and update to the latest version of summernote

Bot fix when sending text whit `

Fix of the duplicate in the first message that started the interaction

Fix in stream webhook response, now it is empty

Fix when sending video type attachment to provider in Wavy

Fix unified inbox notifications

Field filter is removed when recycling

Fix report: DetalleLlamadasEntrantesAbandonadas

New report DetalleLlamadasEntrantesCompletadas

Fix in channels dashboard when the campaign had bot at the end

Fix in notificatins of transfers between campaigns

Fix in 'evaluate expression' bot

Form url encoded parameter is added in channels stream

Fix in campaing chat

New events: CONNECTBOT and COMPLETEBOT

Improvemens to reports: CantidadLlamadasEntrantesAbandonadas, DatosEstadisticosEntrantres, DetalleCDRResumido, DetalleTipificacionesTelefonia, CantidadDispositions, DetallesTipificacionesTelefoniaPorFecha, DetalleLlamadasEntrantesCompletadas

Fix update Asterisk

Fix queuename empty in phone.js events

Fixes multiple notification channels

Disposition with two spaces is now saved to the database

When starting an interaction that was in the queue now specifies the error

Fix in the channels panel, the time indicated in the queue returned to 0 if the IntegraServer was restarted

Update Asterisk to 13.38.1

New certificates

Bot variables

Infobip status whatsapp

New exec script function whit no result

Fix email history font in unified inbox

Fix hide/unhide facebook comments

Fix client name in messenger

Fix URLENCODE in asterisk when sms arrived whit %

Security groups of agents in reports, before it did not take agents into account

Fix campaign NONE in queue_log_repo del phone.js events

Removed limit in search of historical emails

Fix shift + enter in unified inbox

Fix emojis in textarea of the unified

Fix messenger username permissions

Fix execws bots

Fix in report DetallesTipificacionesSMSPorFecha

Fix transfers notifications in the unified inbox

Email history improvement

Channel notifications: accessibility parameter is added

Workflows designer: Text variables in the position activity

Virtual hold in ACD table for campstatus

Fix in channels provider flows: it wasn't ignoring them in dialplan file

Fixes in activity for bots: ExecWS

Like is removed in the caller id when loading the historical sms in the unified inbox

White label images are added in the install script, to download from the licenciator

Fix contact manager

Record is saved in calls_spool_repo when reespooling

In the campaign parameter in the bots transfer activity, you can now pass a js $ {} expression to it

Webchat and bot surveys

CAMPAIGN is added as a variable in all channels for bots

The client's name is saved in the ENTERQUEUE record for whatsapp in the data2 column

JSSIP 3.7.0 phone and webchat

Fix in webchat audio call

Fix in password when creating supervisor

Fix in messenger for European changes. Attachments are sent as links.

Fix when updating SMS providers

Fix OpenedForms

Fix in SMS dialer for whatsapp

Fix in the initial message when a bot was used at the end of the interaction

Fix DID validation for dialer campaigns with random

Format validation is removed when uploading audio files

Workforce Management (beta) 🥳🥳

• Available only for Full clients