Updates before 6.380
6.379 🦠
Aug 4, 2021
🔧 Bug fixes
Fix interactions timeout.
⚡️ Improvements
Timeout is added to the interactions.
🔧 Bug Fixes
Fix saving surveys.
Fix in reports and Italian translations.
Fix read bots.
Fix WebChat API, error in diferent domains.
6.378 🦠
Aug 3, 2021
6.377 🦠
Jul 27, 2021
⚡️ Improvements
The
campToSchedule
field is added to the DispositionCall IntegraFramework method.Field is added to receive the name in Webhooks flows, ReceiveNewMessage activity.
Phone field is added to the webchat recordings.
New userfield variable to typify in surveys.
Call guid is added to the voice recordings information modal.
🔧 Bug Fixes
Fix trigger automatic login.
Fix websocket channels NGINX.
Fix outbound workflow.
Fix when updating agent in email_repo when attending interaction.
Fix ICECandidateGathering.
Survey.py is deleted.
Fix when assigning previous interactions to agents when connecting to websocket.
HeyNow providers providerId is changed: select by input type number.
Fix preview and progressive ring time out.
Fix phone number in HeyNow recordings.
Fix ART workforce reports.
⚡️ Improvements
Reports are added in Italian.
Turn webchatclient.
New activity ExecCommand for bots.
🔧 Bug Fixes
Fix in UpdateIntegra, if the last build is broken it is not updated, in addition, it also checks the integrity of the file.
Fix exception in Repo and Data methods.
Fix in the general channels screen, before it did not take into account the security group campaigns.
Fix in the history of completed interactions, the campaign was not taken into account due to an error in the query.
Fix in SMS recordings, shows the last agent that attended the interaction and not the first because it could be a bot.
6.376 🦠
Jul 19, 2021
6.375 🦠
Jul 15, 2021
⚡️ Improvements
Admin user is added by default in the installer.
365 data policy.
New activity in fuzzy search.
Evaluate string go to functions bots.
🔧 Bug Fixes
Unregister peer logoff.
Fix Nginx status.
Fix recordings converter.
Fix campaign_stats.
Fix URL decode SMS.
Fix Facebook entity on save.
⚡️ Improvements
Mejora del método UC_makeCall en el framework, ya no se llama mas a la API, sino que se llama al teléfono de uContact.
🔧 Bug Fixes
Fix in MSMTP email.
Metodo de agent login sincronizado, por error de licencias.
WebChat call iOS safari y iOS chrome.
Arreglo del instalador de cloud y curl.
Arreglo al borrar discador de email cuando estaba encendido.
Arreglo de vista predeterminada de orden por last call.
6.374 🦠
Jul 14, 2021
6.373 🦠
Jul 9, 2021
⚡️ Improvements
Improvements in the email channel: now you can edit the Cc of email interactions. Suggestions are also displayed when entering an email address for an outbound interaction.
Improved WebSocket disconnection notification.
New FTE metric for campaign_stats reports.
🔧 Bug Fixes
Fix read in Bot Functions.
🔧 Bug Fixes
Fix rollback in Data and Repo.
Fix of share screen turn.
6.372 🦠
Jul 7, 2021
6.371 🦠
Jul 7, 2021
⚡️ Improvements
Libcurl 3.
Global max connections MySQL 800.
Connection pool limits.
🔧 Bug Fixes
Fix in email and messenger campaign members: agents could be seen when assigned.
⚡️ Improvements
New general status screen for channels campaigns 🚀🤘
🔧 Bug Fixes
Fix in login with . or spaces.
Fix in <style> y <script> when answering mails.
Fix in EmailListener, checking for null in attachments.
Fix in modals when answering calls.
Fix for duplicate outgoing messenger initial interaction message.
6.370 🦠
Jul 1, 2021
6.369 🦠
Jun 30, 2021
⚡️ Improvements
Performance improvement in the database ⛽️.
Now the dialer blocks customer numbers from the par and values.
Control of whether the number is in the base in DialerTask is removed.
New STUN / TURN settings.
Improved recycling.
New pause "Channels" so that no calls come in but interactions do.
🔧 Bug Fixes
Fix in agent call API, the form of the campaign that is received is taken and sent to the CTI.
The interactions in the WebChat queue were gone when the campaign was not on time, now they are maintained if they enter before the end.
Utf8mb4 characters are filtered into dialer bases from the front.
Fix in dialplan base64, now we use UTF8.
SQL injection in Login and Rating.
Fix of options in Facebook textarea in the Unified Inbox.
⚡️ Improvements
Performance improvements
🔧 Bug Fixes
Fix in agent_stats when the agent logout with active interactions
Fix on interaction_stats when the server restarts.
Fix in bot’s timeout; Now, we check every 1 second
Fix in email attachments with "," (comma)
Fix in reports visual display
6.368 🦠
Jun 21, 2021
6.367 🦠
Jun 15, 2021
⚡️ Improvements
WFM Reports API (Click here)
🔧 Bug Fixes
Fix when breaking
Fix in log formatting of date> IntegraServer.log
Fix in view of agents by security group in recordings
Log in DispositionCall (details about API)
⚡️ Improvements
Subject in email notifications
Manual call rebooking
🔧 Bug Fixes
Fixes in email styles (CSS)
Threadpool Jetty Increment
Fixes in Gmail API revoke token
Fix on recordings agents
Missing dependency on the installer
Survey convert
6.366 🦠
Jun 11, 2021
6.365 🦠
Jun 7, 2021
🔧 Bug Fixes
Facebook Fix: PhotoMatch Username
Fix in NullPointerException MemoryCache
Visual fix on slow reports
Log rotate Syslog on install
⚡️ Improvements
Add labels for DispositionCall
Add onLoadIframe event for webchat API
🔧 Bug Fixes
Jetty version update
Enlarge jetty queue thread pool
6.364 🦠
Jun 2, 2021
6.363 🦠
Jun 1, 2021
⚡️ Improvements
Popup image in unified inbox emails
Full stars option for webchat
Hold time on the agent's phone, now you see a counter of how long it has been since you put the call on hold
🔧 Bug Fixes
Fix when bringing the first SMS's of an interaction
Fix when viewing SMS recordings with enter
When an agent was writing something in the unified inbox and a call came to him, he lost everything, now it is fixed
Fix status of pause agents when logging out in campstatus
⚡️ Improvements
Integration with Gmail for the email channel
6.362 🦠
May 27, 2021
6.361 🦠
May 26, 2021
⚡️ Improvements
Improvements in workforce reports
Agent names with numbers and is added in the scheduler
TLS 1.2 and 1.3
Logs on Integra server, MySql and Asterisk Cloud for greater information capture on these services.
View Deleted Agents in Security Groups
Reschedule in progressive dialers
🔧 Bug Fixes
Fix status of first whatsapp message when the interaction is outgoing
Fix in email when an email arrives to an interaction that is in queue
Fix in webchat recordings when there is a bot
Fix for error typing calls that were parked
⚡️ Improvements
Adaptation of telephony activities fo Amazon polly (More information here about this service)
🔧 Bug Fixes
Fixes in transferred and then retrieved interactions
Fix when uploading audios and music on hold
Fix about security group agents in recordings
6.360 🦠
May 14, 2021
6.359 🦠
May 9, 2021
🔧 Bug Fixes
Fixes in transferred and then retrieved interactions
Fix when uploading audios and music on hold
Fix about security group agents in recordings
⚡️ Improvements
Change requests in workforce
🔧 Bug Fixes
Interactions_stats: Calculation numbers are rounded in seconds and attention time is added
Fix for frontend when downloading reports of interactions.
6.358 🦠
May 7, 2021
6.357 🦠
May 4, 2021
⚡️ Improvements
Support for emojis when installing uContact
Interactions that returned to the queue when the agent disconnected are now returned to the agent when they connect if they are still in the queue.
🔧 Bug Fixes
HTTPS is added for DinstarWebDigest
⚡️ Improvements
Search recordings by GUID (channels and calls)
6.356 🦠
Apr 26, 2021
6.355 🦠
Apr 25, 2021
⚡️ Improvements
Analytics improvements (interaction_stats, agent_stats stickiness metric)
Option to hide attachments in webchat
🔧 Bug Fixes
Fix \ n JSON in webhook
Fix on report DetalleTipificacionesWebChatPorFecha.jrxml
⚡️ Improvements
Webchat api (documentation here)
New activity:
MessageStatus
in the flow designer, to change the status of sent messages (reference here)(referencia aqui)Modal code editor for JS and SQL flow designer
🔧 Bug Fixes
Fix when ending a webchat that is in queue
Fix on report
DetalleLlamadasEntrantesCompletadas.jrxml
Facebook token status fix
Fix in facebook recordings
Survey filter fix in reports
6.354 🦠
Apr 20, 2021
6.353 🦠
Apr 13, 2021
⚡️ Improvements
Asterisk installation is now done from Integra's Google Storage
Dialer change to assign more priority to older lists
Heynow interaction history
🔧 Bug Fixes
Fix when saving attachments to base for per-flow SMS providers
⚡️ Improvements
Agent_stats improvements and new fields
New option in channel campaigns, to be able to choose which ones to transfer to.
Option to connect automatic webchat call: Now you can choose between voice call or video call.
🔧 Bug Fixes
Fix dates in view of agent types
6.352 🦠
Apr 12, 2021
6.351 🦠
Apr 7, 2021
⚡️ Improvements
Video video call when connecting a webchat interaction (in the next update the option to choose between audio and video will appear)
🔧 Bug Fixes
Fix when retrieving interactions from different channels
Fix when sharing screen from agent to client in webchat, sometimes the video was not seen
Fix in survey report
⚡️ Improvements
Workforce Management improvement
🔧 Bug Fixes
Fix in typifications
Fix
time between calls
for SMS dialersFix in Bot timeout
Fix in the list of agents and campaigns when transferring interactions
Fix interaction_stats when saving in Database
Update: simple peer 9.7.2 to 9.10.0
6.350 🦠
Mar 29, 2021
6.348 🦠
Mar 23, 2021
⚡️ Improvements
New interaction detail report
Variable buffer in added in Asterisk update
New report:
DetalleLlamadasEntrantes
New campaign statistics (campaign_stats) and new metrics for agents (agent_stats) 🤟
🔧 Bug Fixes
Fix when uploading a disposition base with blank lines
Fix in call log in webchat_log_repo
Serialization of transfers between agents when the Integra Server is restarted
Fix on screen of recordings when there was only one campaign in the filter
⚡️ Improvements
Interaction statistics: new metrics for interactions
🔧 Bug Fixes
Fix in Wavy Whatsapp HSM and new API template
Fix in webchat whan downloading and uploading the server: the websocket is automatically connected
6.347 🦠
Mar 15, 2021
6.346 🦠
Mar 8, 2021
⚡️ Improvements
Channel dashboard improvement: new indicators are added and the graph is changed
Beta of analytics in workforce management
🔧 Bug Fixes
Fix in bots
Fix for duplicate messages in bots
⚡️ Improvements
Location of whatsapp for Infobip
New field in security group, to not allow agent actions in dashboards
🔧 Bug Fixes
Fix and update to the latest version of summernote
Bot fix when sending text whit
`
Fix of the duplicate in the first message that started the interaction
Fix in stream webhook response, now it is empty
Fix when sending video type attachment to provider in Wavy
Fix unified inbox notifications
Field filter is removed when recycling
Fix report:
DetalleLlamadasEntrantesAbandonadas
6.344 🦠
Mar 3, 2021
6.343 🦠
Feb 19, 2021
⚡️ Improvements
New report
DetalleLlamadasEntrantesCompletadas
🔧 Bug Fixes
Fix in channels dashboard when the campaign had bot at the end
Fix in notificatins of transfers between campaigns
Fix in 'evaluate expression' bot
Form url encoded parameter is added in channels stream
Fix in campaing chat
⚡️ Improvements
New events: CONNECTBOT and COMPLETEBOT
Improvemens to reports:
CantidadLlamadasEntrantesAbandonadas
,DatosEstadisticosEntrantres
,DetalleCDRResumido
,DetalleTipificacionesTelefonia
,CantidadDispositions
,DetallesTipificacionesTelefoniaPorFecha
,DetalleLlamadasEntrantesCompletadas
🔧 Bug Fixes
Fix update Asterisk
Fix queuename empty in phone.js events
Fixes multiple notification channels
Disposition with two spaces is now saved to the database
When starting an interaction that was in the queue now specifies the error
Fix in the channels panel, the time indicated in the queue returned to 0 if the IntegraServer was restarted
6.341 🦠
Feb 12, 2021
6.340 🦠
Feb 8, 2021
⚡️ Improvements
Update Asterisk to 13.38.1
New certificates
Bot variables
Infobip status whatsapp
New exec script function whit no result
🔧 Bug Fixes
Fix email history font in unified inbox
Fix hide/unhide facebook comments
Fix client name in messenger
Fix URLENCODE in asterisk when sms arrived whit %
Security groups of agents in reports, before it did not take agents into account
Fix campaign NONE in queue_log_repo del phone.js events
⚡️ Improvements
Removed limit in search of historical emails
🔧 Bug Fixes
Fix shift + enter in unified inbox
Fix emojis in textarea of the unified
Fix messenger username permissions
Fix execws bots
Fix in report
DetallesTipificacionesSMSPorFecha
Fix transfers notifications in the unified inbox
6.338 🦠
Jan 26, 2021
6.337 🦠
Jan 10, 2021
⚡️ Improvements
Email history improvement
Channel notifications: accessibility parameter is added
Workflows designer: Text variables in the position activity
Virtual hold in ACD table for campstatus
🔧 Bug Fixes
Fix in channels provider flows: it wasn't ignoring them in dialplan file
Fixes in activity for bots: ExecWS
Like is removed in the caller id when loading the historical sms in the unified inbox
White label images are added in the install script, to download from the licenciator
Fix contact manager
Record is saved in calls_spool_repo when reespooling
🧪 New features
In the campaign parameter in the bots transfer activity, you can now pass a js $ {} expression to it
⚡️ Improvements
Webchat and bot surveys
CAMPAIGN is added as a variable in all channels for bots
The client's name is saved in the ENTERQUEUE record for whatsapp in the data2 column
JSSIP 3.7.0 phone and webchat
🔧 Bug Fixes
Fix in webchat audio call
Fix in password when creating supervisor
Fix in messenger for European changes. Attachments are sent as links.
Fix when updating SMS providers
Fix OpenedForms
Fix in SMS dialer for whatsapp
Fix in the initial message when a bot was used at the end of the interaction
Fix DID validation for dialer campaigns with random
Format validation is removed when uploading audio files
6.336 🦠
Dec 30, 2020
6.335 🦠
Dec 14, 2020
🧪 New features
Workforce Management (beta) 🥳🥳
Available only for Full clients