Updates before 6.380

ย 

ย 

6.379 ๐Ÿฆ 

Aug 4, 2021

๐Ÿ”ง Bug fixes

  • Fix interactions timeout.

โšก๏ธ Improvements

  • Timeout is added to the interactions.

๐Ÿ”ง Bug Fixes

  • Fix saving surveys.

  • Fix in reports and Italian translations.

  • Fix read bots.

  • Fix WebChat API, error in diferent domains.

6.378 ๐Ÿฆ 

Aug 3, 2021

6.377 ๐Ÿฆ 

Jul 27, 2021

6.376 ๐Ÿฆ 

Jul 19, 2021

6.375 ๐Ÿฆ 

Jul 15, 2021

6.374 ๐Ÿฆ 

Jul 14, 2021

6.373 ๐Ÿฆ 

Jul 9, 2021

6.372 ๐Ÿฆ 

Jul 7, 2021

6.371 ๐Ÿฆ 

Jul 7, 2021

6.370 ๐Ÿฆ 

Jul 1, 2021

6.369 ๐Ÿฆ 

Jun 30, 2021

6.368 ๐Ÿฆ 

Jun 21, 2021

6.367 ๐Ÿฆ 

Jun 15, 2021

6.366 ๐Ÿฆ 

Jun 11, 2021

6.365 ๐Ÿฆ 

Jun 7, 2021

6.364 ๐Ÿฆ 

Jun 2, 2021

6.363 ๐Ÿฆ 

Jun 1, 2021

6.362 ๐Ÿฆ 

May 27, 2021

6.361 ๐Ÿฆ 

May 26, 2021

6.360 ๐Ÿฆ 

May 14, 2021

6.359 ๐Ÿฆ 

May 9, 2021

6.358 ๐Ÿฆ 

May 7, 2021

6.357 ๐Ÿฆ 

May 4, 2021

6.356 ๐Ÿฆ 

Apr 26, 2021

6.355 ๐Ÿฆ 

Apr 25, 2021

6.354 ๐Ÿฆ 

Apr 20, 2021

6.353 ๐Ÿฆ 

Apr 13, 2021

6.352 ๐Ÿฆ 

Apr 12, 2021

6.351 ๐Ÿฆ 

Apr 7, 2021

6.350 ๐Ÿฆ 

Mar 29, 2021

6.348 ๐Ÿฆ 

Mar 23, 2021

6.347 ๐Ÿฆ 

Mar 15, 2021

6.346 ๐Ÿฆ 

Mar 8, 2021

6.344 ๐Ÿฆ 

Mar 3, 2021

6.343 ๐Ÿฆ 

Feb 19, 2021

6.341 ๐Ÿฆ 

Feb 12, 2021

6.340 ๐Ÿฆ 

Feb 8, 2021

6.338 ๐Ÿฆ 

Jan 26, 2021

6.337 ๐Ÿฆ 

Jan 10, 2021


6.336 ๐Ÿฆ 

Dec 30, 2020


6.335 ๐Ÿฆ 

Dec 14, 2020


6.334 ๐Ÿฆ 

Dec 8, 2020


6.333 ๐Ÿฆ 

Nov 26, 2020


6.332 ๐Ÿฆ 

Nov 23, 2020


6.331 ๐Ÿฆ 

Nov 20, 2020


6.330 ๐Ÿฆ 

Nov 14, 2020


6.329 ๐Ÿฆ 

Nov 6, 2020


6.328 ๐Ÿฆ 

Nov 2, 2020


6.326 ๐Ÿฆ 

Oct 26, 2020


6.325 ๐Ÿฆ 

Oct 14, 2020


6.323 ๐Ÿฆ 

Oct 8, 2020


6.322 ๐Ÿฆ 

Oct 5, 2020


6.321 ๐Ÿฆ 

Sep 28, 2020


6.320 ๐Ÿฆ 

Sep 21, 2020


6.318 ๐Ÿฆ 

Sep 11, 2020


6.316 ๐Ÿฆ 

Sep 4, 2020


6.315 ๐Ÿฆ 

Sep 1, 2020


6.314 ๐Ÿฆ 

Aug 27, 2020


6.312 ๐Ÿฆ 

Aug 26, 2020


6.311 ๐Ÿฆ 

Aug 19, 2020


6.310 ๐Ÿฆ 

Aug 13, 2020


6.309 ๐Ÿฆ 

Jul 28, 2020


6.308 ๐Ÿฆ 

Jul 24, 2020


6.307 ๐Ÿฆ 

Jul 21, 2020


6.306 ๐Ÿฆ 

Jul 14, 2020


6.305 ??

Jul 1, 2020


6.304 ๐Ÿฆ ๐Ÿฆ 

Jun 26, 2020


6.303 ๐Ÿฆ ๐Ÿฆ 

Jun 19, 2020


6.301 ๐Ÿฆ ๐Ÿฆ 

Jun 11, 2020


6.300 ๐Ÿฆ ๐Ÿฆ 

Jun 4, 2020


6.299 ๐Ÿฆ ๐Ÿฆ 

Jun 2, 2020


6.298 ๐Ÿฆ ๐Ÿฆ 

Jun 1, 2020


6.297 ๐Ÿฆ ๐Ÿฆ 

May 29, 2020


6.295 ๐Ÿฆ ๐Ÿฆ 

May 27, 2020


6.294 ๐Ÿฆ ๐Ÿฆ 

May 20, 2020


6.293 ๐Ÿฆ ๐Ÿฆ 

May 14, 2020


6.290 ๐Ÿฆ ๐Ÿฆ 

May 11, 2020


6.289 ๐Ÿฆ ๐Ÿฆ 

May 6, 2020


6.288 ๐Ÿฆ ๐Ÿฆ 

May 4, 2020


6.285 ๐Ÿฆ ๐Ÿฆ 

Apr 22, 2020


6.281 ๐Ÿฆ ๐Ÿฆ 

Apr 17, 2020


6.280 ๐Ÿฆ ๐Ÿฆ 

Apr 14, 2020


6.279 ??๐Ÿฆ 

Apr 9, 2020


6.278 ๐Ÿฆ ๐Ÿฆ 

Apr 7, 2020


6.276 ๐Ÿฆ ๐Ÿฆ 

Mar 30, 2020


6.274

Mar 20, 2020


6.273

Mar 16, 2020


6.272

Mar 12, 2020


6.270

Mar 4, 2020


6.267

Feb 5, 2020


6.266

Jan 31, 2020


6.265

Jan 30, 2020

ย 


ย 

6.264

Jan 24, 2020


6.263

Jan 17, 2020


6.262

Jan 13, 2020


6.261

Dec 30, 2019


6.260

Dec 20, 2019


6.259

Dec 6, 2019


ย 


6.258

Nov 28, 2019


6.257

Nov 22, 2019


6.256

Nov 20, 2019


6.255

Nov 12, 2019


6.254

Oct 25, 2019


6.253

Oct 21, 2019


6.252

Oct 16, 2019

๐Ÿงช New features

โšก๏ธ Improvements

  • New option for outbound voice queues: customer satisfaction survey

  • New combo in recordings to choose playback speed

  • New option to configure media devices. (Headphones, Speakers and Microphone) Hidden by default

  • Now, favorite agents show its status (available, break)

  • Customer feedback on email records

๐Ÿ”ง Bug fixes

  • Fix on disposition dash screen. An issue with campaigns combo was solved.

  • Improve performance over websocket requests


6.251

Oct 2, 2019

โšก๏ธ Improvements

  • In campaigns screen: we changed periodic announce input text for a combo witch displays all system sounds.

  • Campaigns in phoneโ€™s combo automatically updates, once an agent is added to a queue

  • Now, scheduled reports can be cancelled

  • New permission for security groups: if the new permission is checked, you can add and delete campaignโ€™s members but not to change campaign settings

๐Ÿ”ง Bug fixes

  • We had resolved some issues on the IntegraFramework:

    • There was an error with the โ€˜fulltableโ€™ method in some situations

    • Refactor SOAPProxy method

  • Fix on sms screen when showing some recordings

  • Fix on webchat icons by default

  • We had fixes some styles

    • Form designer

    • Unified inbox

  • Fix on โ€˜goto ifโ€™ on form designer

  • Error on unsubscribe for an email dialer


6.250

Sep 13, 2019

?? New features

  • New framework function to set variables in any channel

โšก๏ธ Improvements

  • It is allowed to add agents whose full name includes commas and tildes by bulk upload

  • Webchat

    • Security: you are allowed to associate the domain in which it will be used

    • Improved Phone field: now accepts a variety of characters for different use

  • New outgoing flow respecting defined campaign schedules.

  • Improvement in reports

  • Dispositions dashboard: now you can filter the list by each disposition level

๐Ÿ”ง Bug fixes

  • Fix in Framework UC_getagentforcampaign

  • Fix in replace of Surveys

  • Fix when updating profile picture

  • Fix in uContact installer


6.249

Sep 6, 2019

โšก๏ธ Improvements

  • Messenger: Now you can create messenger campaigns, procedures are updated.

  • Confirmation message when activating Messenger with Facebook.

  • Optional email history for mail answer

  • New uPhone documentation link

  • New Network Test link.

  • Ring on external speakers in general configuration

๐Ÿ”ง Bug fixes

  • Fix in gitlog.

  • Fix IAX agent update.

  • Fix on Mute/Unmute recording


6.248

Sep 30, 2019

โšก๏ธ Improvements

  • New event in email_log_repo 'FORWARDED'

  • Added an option in configuration for ring on speakers in an incoming call

  • Added an option in configuration to activate hot keys in the phone

  • Added an option in configuration to cancel wrapup

  • Added buttons on portal for redirect from dialer dashboard to campaign dashboard

๐Ÿ”ง Bug fixes

  • Fix on unhold automatic

  • Fix with company field in agent's configuration


6.247

Sep 27, 2019

๐Ÿงช New features

  • Mute and unmute call recordings by the agent

  • Record part of a call by the agent

โšก๏ธ Improvements

  • Change Twillio port configuration on SMS campaigns

  • On dialers configuration, audio is now a select option with the system's audios

  • Now in call recording screen, you can see the oldest recording date

  • New button for hangup an agent's call in campstatus

๐Ÿ”ง Bug fixes

  • Wavy API

  • Fix email subject

  • Send SMS with campaign in SMS api

  • Update all emojis in channels

  • Fix name's validation in webchat


6.245

Aug 9, 2019

๐Ÿ”ง Bug fixes

  • Fix on sms records screen: problem with dates

  • Fix on db: resize obj field on interactions table for large emails

  • Fix when an agent save a disposition

  • Fix on phonebooks's active contacts

  • Change in query to get agent profile y campstatus

  • Fix on email when pasting an image in uContact's email textarea

  • Parse emojis on sms channel


6.244

31-jul-2019

โšก๏ธ Improvements

  • New option for answer the call with enter key

  • Added PlatformID to use Heynow Client API

๐Ÿ”ง Bug fixes

  • Fix on phonebook when added a new contact

  • Data variable was added in originate for dialers

  • Fix on AMD dialers

  • Fix emojis in channel


6.243

25-jul-2019

โšก๏ธ Improvements

  • Refactor system reports

  • Add campaign schedule in campstatus for supervisors

  • Change in dispositions: If the campaign is inbound or outbound and has no dialer associated, only 'NO ACTION' and 'RESCHEDULE' actions are allowed

  • Changelog offline: restyle

  • New report: abandon webchat

๐Ÿ”ง Bug fixes

  • Fix in report's calendar: date format was incorrect

  • Fix in chosen survey controller's combo

  • Fix emojis in email subject

  • Fix tabs on UpdateIntegra script

  • Fix summernote plugin for email channel

  • Fix in phone directory for offline users


6.242

23-jul-2019

๐Ÿงช New features

  • Changelog inside uContact in SuperUser's Profile.

๐Ÿ”ง Bug fixes

  • Fix in dispositions window when a call is not answered by the agent.

  • Fix in campstatus format for a Waiting Average higher than 3600 seconds.

  • Fix in surveys with special characters into paragraph.

  • Auditory Reports with longer fields.

  • Fix in hour into Heynow from Unified Inbox.

  • EXITWITHTIMEOUT and ABANDON in webchat_log_repo now will see the initial message into data5 column.

  • Fix in datetime picker in reports screen.


6.241

19-jul-2019

๐Ÿงช New features

  • New report DetalleCDRCompletoPorColas

  • Filter campaign agents when adding new members

  • New method of the IntegraFramework to upload email lists

  • Colors in dialerdash lists to indicate the states

๐Ÿ”ง Bug fixes

  • Improved message delivery on the HeyNow channel

  • Unnecessary log is deleted in phone.js

  • Fix in the menu displayed on the left of the portal

  • ABANDONED is added for the dialers when they can not be contacted so they can be recycled later

  • Fix on the screen of dialerdash dependence moment

  • Fix when calling custom store procedures in recycling

  • Fix in the handling of lists because they disappeared sometimes


6.238

12-jul-2019

๐Ÿงช New features

  • Cancel wrapup: now agents can cancel their wrapup in order to answer more calls

  • Timezones in Dialers ๐ŸคŸ๐ŸŒ

  • Update Integra from the portal ๐Ÿ‘ฉโ€๐Ÿ’ป๐Ÿ‘จโ€๐Ÿ’ป

  • WhatsApp wavy Integration ๐Ÿ“ฑ

  • Audios in the unified inbox: Now you can record audios and send to any channel from the unified inbox ๐ŸŽง

  • ParseXML activity in workflows designer

๐Ÿ”ง Bug fixes

  • Fix in email dialers screen.

  • Fix in report DetalleCDRCompleto

  • Fix in analyzing SMS dialer base

  • Fix in email screen so that campaigns do not receive emails if you do not want.

  • Fix in surveys dashboard

  • Fix in portal phone: calls are no longer transferred to disconnected agents

  • The holidays audit is improved


6.237

27-jun-2019

๐Ÿงช New features

  • New campstatus graph to see agent breaks ๐Ÿ‘Œ

  • Hey reports are added now

  • Generate CSV

๐Ÿ”ง Bug fixes

  • Fixes of attachments in hey

  • Fix in recordings tags

  • Visual fix in audit report

  • Dialer logs improvements


6.236

20-jun-2019

๐Ÿงช New features

  • Agent screen monitoring for all channels

  • Bengali language on the webchat

  • Hey Attachments

๐Ÿ”ง Bug fixes

  • Fix when making a video call from the portal

  • CSS menu fix when the user did not have a phone

  • Hey data types for reports


6.235

17-jun-2019

๐Ÿ”ง Bug fixes

  • Fix of the phone, now typifications are opened when the call is cut

  • Fix in standby music screen

  • It is saved when sending in email_repo when an email is sent by the API

  • Fix in security groups for HeyNowCampaigns

  • Fix when monitoring multiple users screens

  • Fix of thresholds alerts in campstatus

  • Fix duplicate sms_repo when starting interaction

  • Fix dialers empty agentphones when emptying ActiveAgents