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Cambiar Trigger de queue_log para poder computar las llamadas que estan en descanso para el perfil del agente.

delimiter //
CREATE DEFINER=`ccuser`@`%` TRIGGER `ccdata`.`tg_queue_log_repo_loginfix` BEFORE INSERT ON ccdata.queue_log FOR EACH ROW
BEGIN
DECLARE LASTEVENT varchar(20);
DECLARE LASTDATE datetime;
DECLARE LOGOFFTIME INT;
DECLARE LASTEVENTPAUSE varchar(20);
 
 select event into @LASTEVENTPAUSE from queue_log where agent = new.agent and queuename= NEW.queuename  and event in ('PAUSE', 'UNPAUSE') ORDER BY id DESC LIMIT 1;
 
  IF (@LASTEVENTPAUSE = 'PAUSE')THEN
    IF(new.event = 'OUTCALL')then
      SET new.data = 'BREAK';
    END IF;
  END IF;
  
  IF (new.event = 'AGENTLOGIN') THEN

  SET LASTEVENT = '';
  SET LASTDATE = '';
  SET LOGOFFTIME = '';

  select event, datetime INTO @LASTEVENT,@LASTDATE from ccrepo.queue_log_repo where agent = new.agent and event in ('AGENTLOGIN','AGENTLOGOFF') and `datetime` > DATE_SUB(NOW(), INTERVAL 10 hour)order by `datetime` desc limit 1;

    IF (@LASTEVENT = 'AGENTLOGIN') THEN

      SET @LOGOFFTIME := TIME_TO_SEC(NOW())- TIME_TO_SEC(@LASTDATE)-1;
      
      insert into ccrepo.queue_log_repo (`datetime`,`callid`,`queuename`, `agent`, `event`, `data`, `data1`, `data2`, `data3`, `data4`, `data5`) 
      values (NOW()-1,'NONE', 'NONE', new.agent,'AGENTLOGOFF','', @LOGOFFTIME, @LOGOFFTIME,'','','BYTGR');

    END IF;

  END IF;
  
END;//

Columna de Campañas Nueva

ALTER TABLE `ccdata`.`queues` 
ADD COLUMN `dialstring` VARCHAR(100) NULL AFTER `quality`;

Nuevos indices

ALTER TABLE `ccrepo`.`cdr_repo` 
ADD INDEX `inx_contact` (`contact` ASC),
ADD INDEX `inx_contactq` (`contact` ASC, `campaign` ASC);

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Columna de Campañas Nueva

Nuevos indices

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