When you start uContact as Supervisor you will find two panels
In the upper section we will have the information cards of each channel next to the available licenses and connected agents.
Below we will see a graph of the number of interactions per channel in real time entered into the system.
These cards display the amount of incoming and outgoing interactions so far obtained in their corresponding channel, they are updated in real time so their values will vary throughout the day.
The available licenses are calculated by the number of agents that are online, if they leave the portal a license is released.
In case there are no licenses available or they expired, agents will not be allowed to enter the system.
If we create a Supervisor user with a telephone, it does not affect the licenses.
In addition to the portal licenses, a call center may also have licenses for gamification and / or channels, which refer to the games part of the portal and the multichannel part (Webchat, Social Networks, Email and SMS).
It may happen that gamification is enabled but not channels. If the aforementioned happens, it will look like the following image on the portal cards.
Note that the enabled option appears with a check to the right of it.
The Supervisor profile can see in the left side section all the features supported for your security group.
A user with administration permissions will have the following features in the portal.