To enter this section, the user must navigate to the side menu to:
Supervisor → Campaigns

The module of campaign monitoring is divided into five tabs that will have different views of the campaigns that the supervisor has assigned.

They are:

• Summary

• Status

• Webchat

• SMS

• Email

• Social Networks

Dispositions Dashboard

In this screen, the Supervisor will be able to see the percentage of Dispositions in real-time or in a predetermined time-lapse for each campaign.

Open

First Dropdown Menu

Allows the Supervisor to filter dispositions by campaign. If nothing is selected, the system shows dispositions from all campaigns assigned to the current supervisor. If it's a SuperUser, we will see all the Campaigns.

Open

• If the Supervisor selects a dialer a 'Dialer Status' button is shown, When he clicks on there the system redirects the user to 'Dialer Status' screen for the selected dialer.

• If the Supervisor select a campaign a 'Camp Status' button is shown, When he clicks on there the system redirects the user to 'Camp Status' screen for the selected campaign

• The Camp Status and Dialer Status have a button for all campaigns to come back to the dispositions' dashboard.

Second Dropdown Menu

Allows the Supervisor to filter the table by disposition level.

If nothing is selected, the system shows all dispositions.

By Agent

When this box is checked, the table shows the dispositions filtered by agent.

Time Range

Allows the user to put a time-lapse using the clock buttons to see the dispositions.

If nothing is selected, the system shows all the dispositions from the current day. 

Table shown

• Agent: When By Agent is checked, this column shows the name of the agent who makes the disposition.

• Column Level 1: Shows the Dispositions level 1.

• Column Level 2: Shows the Dispositions level 3.

• Column Level 3: Shows the Dispositions level 3.

• #: Shows the total of that disposition.

• %: Shows the percentage of that disposition.

Graphics

Shows in graphics all the percentages for each disposition, in the center it's Level 1, in the middle it's Level 2 and outside it's Level 3.

On the bottom side of the graphic is the total number of dispositions.

Campaign Agents

General view of campaigns and agents.

In the first table, it can be seen a basic summary of the status of campaigns in real-time.

The second table shows all the agents on the system on their actual state, name, amount of incoming/outgoing completed/rejected calls, with whom the agent is having an active call, and the time indicating their last state.

The table on the right shows the calls on hold, indicating ACD, position, callerid, and the waiting time.

Survey

Complete detail of all the campaigns with its group of agents, where the supervisor can monitor everything in real-time.

To get more information about this matter, please visit Survey Statistics.