Introduction and preparation for the agent to all the functionalities that will be available.
The supervisor controls manages and develops the operation of uContact based on permissions
To access the functionalities requires a user with a Supervisor profile and permissions for uContact Administration.
In this section you will see everything you need to get the most out of each of your campaigns, create dialers, users and more.
To access the features requires a user with a Supervisor profile and uContact Supervision permissions.
In this section you will see everything you need to have control of your campaigns and dialers, see their results, take reports, communicate with agents and more.
From simple answers to transfers, database queries, web services execution are just some of the programmable activities for bots.
Available for the following channels
WebChat, SMS, WhatsApp and Messenger
This tool allows real-time communication with customers through an online chat in which they can also call the agent by audio and video, and the agent can share their screen and request the customer's.