uContact v6 English


Agent Profile

Introduction and preparation for the agent to all the functionalities that will be available.

Supervisor Profile

The supervisor controls manages and develops the operation of uContact based on permissions


Administration

To access the functionalities requires a user with a Supervisor profile and permissions for uContact Administration.

In this section you will see everything you need to get the most out of each of your campaigns, create dialers, users and more.


Supervision

To access the features requires a user with a Supervisor profile and uContact Supervision permissions.

In this section you will see everything you need to have control of your campaigns and dialers, see their results, take reports, communicate with agents and more.


Bots - Omnichannel

From simple answers to transfers, database queries, web services execution are just some of the programmable activities for bots.

Available for the following channels
WebChat, SMS, WhatsApp and Messenger


Webchat

This tool allows real-time communication with customers through an online chat in which they can also call the agent by audio and video, and the agent can share their screen and request the customer's.