Changelog
🔧 Bug fixes
Fixed saving the ID of messages received via Webhooks.
Fixed email sending to multiple recipients in Tasks.
Fixed an issue in uPhone that caused agent accounts to be deactivated.
Supervisors can now view all agent dispositions regardless of the "View Dispositions by Agent" setting.
Fixed an error when activating Gmail and Outlook providers.
Fixed an issue in the WFM API that caused closed interactions to be counted twice.
Fixed issues with receiving emails using Gmail.
⚡️ Improvements
Made corrections and improvements to messages, replies, and reactions on Instagram.
Improved the visualization of messages on the spy and recordings screens.
Added new fields to the WFM API.
6.526
Nov 26, 2024
6.525
Oct 31, 2024
🔧 Bug fixes
The saving of messages sent through email dialers has been fixed.
Now the WrapUp timer is not displayed during transfers between agents.
Corrections have been made to the reception of emails using Gmail as a provider.
Agent notifications for interactions have been corrected when using ringall or ringallmultiple strategies.
The reception of CC has been corrected when sending emails from Outlook to Gmail.
6.524
Oct 15, 2024
6.523
Sep 30, 2024
6.522
Sep 26, 2024
6.521
Sep 20, 2024
6.520
Aug 29, 2024
6.519
Aug 21, 2024
6.518
Jul 25, 2024
6.517
Jul 23, 2024
6.516
Jun 24, 2024
6.515
Jun 3, 2024
6.514
May 23, 2024
6.513
Apr 22, 2024
6.512
Apr 3, 2024
6.511
Mar 18, 2024
6.510
Mar 5, 2024
6.509
Feb 20, 2024
6.508
Jan 24, 2024
6.507
Dec 27, 2023
6.506
Nov 21, 2023
6.505
Oct 30, 2023
6.504
Oct 9, 2023
6.503
Oct 3, 2023
6.502
Sep 18, 2023
6.501
Sep 8, 2023
6.500
Sep 4, 2023
6.499
Aug 21, 2023
6.498
Jul 31, 2023
6.497
Jul 6, 2023
6.496
Jun 26, 2023
6.495
Jun 15, 2023
6.494
Jun 8, 2023
6.493
Jun 2, 2023
6.492
May 22, 2023
6.491
May 18, 2023
6.490
May 16, 2023
6.489
Apr 26, 2023
6.488
Apr 13, 2023
6.487
Apr 3, 2023
6.486
Mar 22, 2023
6.484
Mar 16, 2023
6.483
Mar 15, 2023
6.482
Mar 1, 2023
6.481
Feb 22, 2023
6.480
Feb 15, 2023
6.479
Feb 7, 2023
6.478
Jan 25, 2023
6.477
Jan 18, 2023
6.476
Jan 12, 2023
6.475
Dec 28, 2022
6.474
Dec 21, 2022
6.473
Dec 20, 2022
6.472
Dec 15, 2022
6.469
Dec 10, 2022
6.468
Dec 7, 2022
6.467
Dec 7, 2022
6.466
Dec 1, 2022
6.465
Nov 18, 2022
6.464
Nov 17, 2022
6.463
Nov 3, 2022
6.462
Oct 27, 2022
6.461
Oct 26, 2022
6.460
Oct 20, 2022
6.459
Oct 18, 2022
6.458
Oct 17, 2022
6.457
Oct 12, 2022
6.456
Oct 10, 2022
6.455
Oct 4, 2022
6.454
Sep 28, 2022
6.453
Sep 27, 2022
6.452
Sep 15, 2022
6.451
Sep 12, 2022
6.450
Sep 1, 2022
6.449
Aug 30, 2022
6.448
Aug 17, 2022
6.428
Apr 19, 2022
6.427
Apr 18, 2022
6.426
Apr 6, 2022
6.425
Mar 23, 2022
6.424
Mar 21, 2022
6.423
Mar 17, 2022
6.422
Mar 10, 2022
6.421
Mar 7, 2022
6.420
Mar 1, 2022
6.419
Feb 25, 2022
6.418
Feb 23, 2022
6.417
Feb 22, 2022
6.416
Feb 18, 2022
6.415
Feb 14, 2022
6.414
Feb 11, 2022
6.413
Feb 3, 2022
6.412
Feb 2, 2022
6.411
Jan 20, 2022
6.410
Jan 18, 2022
6.409
Jan 6, 2022
6.408
Dec 27, 2021
6.407
Dec 21, 2021
6.406
Nov 30, 2021
6.405
Nov 24, 2021
6.404
Nov 23, 2021