Changelog

🔧 Bug fixes

  • Fixed saving the ID of messages received via Webhooks.

  • Fixed email sending to multiple recipients in Tasks.

  • Fixed an issue in uPhone that caused agent accounts to be deactivated.

  • Supervisors can now view all agent dispositions regardless of the "View Dispositions by Agent" setting.

  • Fixed an error when activating Gmail and Outlook providers.

  • Fixed an issue in the WFM API that caused closed interactions to be counted twice.

  • Fixed issues with receiving emails using Gmail.

⚡️ Improvements

  • Made corrections and improvements to messages, replies, and reactions on Instagram.

  • Improved the visualization of messages on the spy and recordings screens.

  • Added new fields to the WFM API.

6.526

Nov 26, 2024

6.525

Oct 31, 2024

🔧 Bug fixes

  • The saving of messages sent through email dialers has been fixed.

  • Now the WrapUp timer is not displayed during transfers between agents.

  • Corrections have been made to the reception of emails using Gmail as a provider.

  • Agent notifications for interactions have been corrected when using ringall or ringallmultiple strategies.

  • The reception of CC has been corrected when sending emails from Outlook to Gmail.

6.524

Oct 15, 2024

6.523

Sep 30, 2024

6.522

Sep 26, 2024

6.521

Sep 20, 2024

6.520

Aug 29, 2024

6.519

Aug 21, 2024

6.518

Jul 25, 2024

6.517

Jul 23, 2024

6.516

Jun 24, 2024

6.515

Jun 3, 2024

6.514

May 23, 2024

6.513

Apr 22, 2024

6.512

Apr 3, 2024

6.511

Mar 18, 2024

6.510

Mar 5, 2024

6.509

Feb 20, 2024

6.508

Jan 24, 2024

6.507

Dec 27, 2023

6.506

Nov 21, 2023

6.505

Oct 30, 2023

6.504

Oct 9, 2023

6.503

Oct 3, 2023

6.502

Sep 18, 2023

6.501

Sep 8, 2023

6.500

Sep 4, 2023

6.499

Aug 21, 2023

6.498

Jul 31, 2023

6.497

Jul 6, 2023

6.496

Jun 26, 2023

6.495

Jun 15, 2023

6.494

Jun 8, 2023

6.493

Jun 2, 2023

6.492

May 22, 2023

6.491

May 18, 2023

6.490

May 16, 2023

6.489

Apr 26, 2023

6.488

Apr 13, 2023

6.487

Apr 3, 2023

6.486

Mar 22, 2023

6.484

Mar 16, 2023

6.483

Mar 15, 2023

6.482

Mar 1, 2023

6.481

Feb 22, 2023

6.480

Feb 15, 2023

6.479

Feb 7, 2023

6.478

Jan 25, 2023

6.477

Jan 18, 2023

6.476

Jan 12, 2023

6.475

Dec 28, 2022

6.474

Dec 21, 2022

6.473

Dec 20, 2022

6.472

Dec 15, 2022

6.469

Dec 10, 2022

6.468

Dec 7, 2022

6.467

Dec 7, 2022

6.466

Dec 1, 2022

6.465

Nov 18, 2022

6.464

Nov 17, 2022

6.463

Nov 3, 2022

6.462

Oct 27, 2022

6.461

Oct 26, 2022

6.460

Oct 20, 2022

6.459

Oct 18, 2022

6.458

Oct 17, 2022

6.457

Oct 12, 2022

6.456

Oct 10, 2022

6.455

Oct 4, 2022

6.454

Sep 28, 2022

6.453

Sep 27, 2022

6.452

Sep 15, 2022

6.451

Sep 12, 2022

6.450

Sep 1, 2022

6.449

Aug 30, 2022

6.448

Aug 17, 2022

6.428

Apr 19, 2022

6.427

Apr 18, 2022

6.426

Apr 6, 2022

6.425

Mar 23, 2022

6.424

Mar 21, 2022

6.423

Mar 17, 2022

6.422

Mar 10, 2022

6.421

Mar 7, 2022

6.420

Mar 1, 2022

6.419

Feb 25, 2022

6.418

Feb 23, 2022

6.417

Feb 22, 2022

6.416

Feb 18, 2022

6.415

Feb 14, 2022

6.414

Feb 11, 2022

6.413

Feb 3, 2022

6.412

Feb 2, 2022

6.411

Jan 20, 2022

6.410

Jan 18, 2022

6.409

Jan 6, 2022

6.408

Dec 27, 2021

6.407

Dec 21, 2021

6.406

Nov 30, 2021

6.405

Nov 24, 2021

6.404

Nov 23, 2021