6.258

Nov 28, 2019

6.257

Nov 22, 2019

6.256

Nov 20, 2019

6.255

Nov 12, 2019

6.254

Oct 25, 2019

6.253

Oct 21, 2019

6.252

Oct 16, 2019

🧪 New features

• Dialer Rules - Click here for more information

⚡️ Improvements

• New option for outbound voice queues: customer satisfaction survey

• New combo in recordings to choose playback speed

• New option to configure media devices. (Headphones, Speakers and Microphone) Hidden by default

• Now, favorite agents show its status (available, break)

• Customer feedback on email records

🔧 Bug fixes

• Fix on disposition dash screen. An issue with campaigns combo was solved.

• Improve performance over websocket requests

6.251

Oct 2, 2019

⚡️ Improvements

• In campaigns screen: we changed periodic announce input text for a combo witch displays all system sounds.

• Campaigns in phone’s combo automatically updates, once an agent is added to a queue

• Now, scheduled reports can be cancelled

• New permission for security groups: if the new permission is checked, you can add and delete campaign’s members but not to change campaign settings

🔧 Bug fixes

• We had resolved some issues on the IntegraFramework:

  • There was an error with the ‘fulltable’ method in some situations

  • Refactor SOAPProxy method

• Fix on sms screen when showing some recordings

• Fix on webchat icons by default

• We had fixes some styles

  • Form designer

  • Unified inbox

• Fix on ‘goto if’ on form designer

• Error on unsubscribe for an email dialer

6.250

Sep 13, 2019

?? New features

• New framework function to set variables in any channel

⚡️ Improvements

• It is allowed to add agents whose full name includes commas and tildes by bulk upload

• Webchat

  • Security: you are allowed to associate the domain in which it will be used

  • Improved Phone field: now accepts a variety of characters for different use

• New outgoing flow respecting defined campaign schedules.

• Improvement in reports

• Dispositions dashboard: now you can filter the list by each disposition level

🔧 Bug fixes

• Fix in Framework UC_getagentforcampaign

• Fix in replace of Surveys

• Fix when updating profile picture

• Fix in uContact installer

6.249

Sep 6, 2019

⚡️ Improvements

• Messenger: Now you can create messenger campaigns, procedures are updated.

• Confirmation message when activating Messenger with Facebook.

• Optional email history for mail answer

• New uPhone documentation link

• New Network Test link.

• Ring on external speakers in general configuration

🔧 Bug fixes

• Fix in gitlog.

• Fix IAX agent update.

• Fix on Mute/Unmute recording

6.248

Sep 30, 2019

⚡️ Improvements

• New event in email_log_repo 'FORWARDED'

• Added an option in configuration for ring on speakers in an incoming call

• Added an option in configuration to activate hot keys in the phone

• Added an option in configuration to cancel wrapup

• Added buttons on portal for redirect from dialer dashboard to campaign dashboard

🔧 Bug fixes

• Fix on unhold automatic

• Fix with company field in agent's configuration

6.247

Sep 27, 2019

🧪 New features

• Mute and unmute call recordings by the agent

• Record part of a call by the agent

⚡️ Improvements

• Change Twillio port configuration on SMS campaigns

• On dialers configuration, audio is now a select option with the system's audios

• Now in call recording screen, you can see the oldest recording date

• New button for hangup an agent's call in campstatus

🔧 Bug fixes

• Wavy API

• Fix email subject

• Send SMS with campaign in SMS api

• Update all emojis in channels

• Fix name's validation in webchat

6.245

Aug 9, 2019

🔧 Bug fixes

• Fix on sms records screen: problem with dates

• Fix on db: resize obj field on interactions table for large emails

• Fix when an agent save a disposition

• Fix on phonebooks's active contacts

• Change in query to get agent profile y campstatus

• Fix on email when pasting an image in uContact's email textarea

• Parse emojis on sms channel

6.244

31-jul-2019

⚡️ Improvements

• New option for answer the call with enter key

• Added PlatformID to use Heynow Client API

🔧 Bug fixes

• Fix on phonebook when added a new contact

• Data variable was added in originate for dialers

• Fix on AMD dialers

• Fix emojis in channel

6.243

25-jul-2019

⚡️ Improvements

• Refactor system reports

• Add campaign schedule in campstatus for supervisors

• Change in dispositions: If the campaign is inbound or outbound and has no dialer associated, only 'NO ACTION' and 'RESCHEDULE' actions are allowed

• Changelog offline: restyle

• New report: abandon webchat

🔧 Bug fixes

• Fix in report's calendar: date format was incorrect

• Fix in chosen survey controller's combo

• Fix emojis in email subject

• Fix tabs on UpdateIntegra script

• Fix summernote plugin for email channel

• Fix in phone directory for offline users

6.242

23-jul-2019

🧪 New features

• Changelog inside uContact in SuperUser's Profile.

🔧 Bug fixes

• Fix in dispositions window when a call is not answered by the agent.

• Fix in campstatus format for a Waiting Average higher than 3600 seconds.

• Fix in surveys with special characters into paragraph.

• Auditory Reports with longer fields.

• Fix in hour into Heynow from Unified Inbox.

• EXITWITHTIMEOUT and ABANDON in webchat_log_repo now will see the initial message into data5 column.

• Fix in datetime picker in reports screen.

6.241

19-jul-2019

🧪 New features

• New report DetalleCDRCompletoPorColas

• Filter campaign agents when adding new members

• New method of the IntegraFramework to upload email lists

• Colors in dialerdash lists to indicate the states

🔧 Bug fixes

• Improved message delivery on the HeyNow channel

• Unnecessary log is deleted in phone.js

• Fix in the menu displayed on the left of the portal

• ABANDONED is added for the dialers when they can not be contacted so they can be recycled later

• Fix on the screen of dialerdash dependence moment

• Fix when calling custom store procedures in recycling

• Fix in the handling of lists because they disappeared sometimes

6.238

12-jul-2019

🧪 New features

• Cancel wrapup: now agents can cancel their wrapup in order to answer more calls

• Timezones in Dialers 🤟🌍

• Update Integra from the portal 👩‍💻👨‍💻

• WhatsApp wavy Integration 📱

• Audios in the unified inbox: Now you can record audios and send to any channel from the unified inbox 🎧

• ParseXML activity in workflows designer

🔧 Bug fixes

• Fix in email dialers screen.

• Fix in report DetalleCDRCompleto

• Fix in analyzing SMS dialer base

• Fix in email screen so that campaigns do not receive emails if you do not want.

• Fix in surveys dashboard

• Fix in portal phone: calls are no longer transferred to disconnected agents

• The holidays audit is improved

6.237

27-jun-2019

🧪 New features

• New campstatus graph to see agent breaks 👌

• Hey reports are added now

• Generate CSV

🔧 Bug fixes

• Fixes of attachments in hey

• Fix in recordings tags

• Visual fix in audit report

• Dialer logs improvements

6.236

20-jun-2019

🧪 New features

• Agent screen monitoring for all channels

• Bengali language on the webchat

• Hey Attachments

🔧 Bug fixes

• Fix when making a video call from the portal

• CSS menu fix when the user did not have a phone

• Hey data types for reports

6.235

17-jun-2019

🔧 Bug fixes

• Fix of the phone, now typifications are opened when the call is cut

• Fix in standby music screen

• It is saved when sending in email_repo when an email is sent by the API

• Fix in security groups for HeyNowCampaigns

• Fix when monitoring multiple users screens

• Fix of thresholds alerts in campstatus

• Fix duplicate sms_repo when starting interaction

• Fix dialers empty agentphones when emptying ActiveAgents