Per entrare nella sezione l’utente dovrà navigare all’interno del menù in: Amministratore → Dialers
Una volta entrato, saranno visibili tutte le opzioni disponibili in base al gruppo sicurezza.
Innanzitutto vi sono le impostazioni marker, e sono:
Poi ci sarà la sezione recycling, che sarà di seguito descritta in dettaglio.
Recycling
L’idea principale di tale funzionalità è il riutilizzo delle liste usate in Dialers. Mediante l’uso di parametri si potranno avere le liste complete di determinati dialer relative al periodo di interesse.
Per ottenere queste caratteristiche bisogna cercare nella sezione Dialers.
Entrando nella sezione Recycling, apparirà la schermata seguente:
Qui una descrizione dei parametri utilizzati:
Data iniziale: Data di partenza del periodo di interesse. Proprio lì si potrà scegliere il periodo da cui si vorrà iniziare a guardare.
Data finale: Data finale del periodo di interesse. Sipotrà anche scegliere (You can also choose when that day elected to date period).
Dialers: Tutti i dialers creati verranno visualizzati e si potrà sceglierne uno.
Liste: Quando si seleziona un dialer, il sistema carica in questa sezione le liste pronte per riutilizzare quel dialer. (system charge in this section the lists ready to recycle for that dialer.)
Vi sono criteri di riutilizzo customizzati che consentono di modificare la base originale, adattandola alla nuova forma caratteristica che permette di rimuovere, ordinare o modificare l’etichetta (way of marking) originariamente creata.
Nella sezione Risultati vi saranno tre liste distinte:
Management
The results from the last management can be found here, made by an agent. For example, Sale, Monitoring, VoiceMail,etc.
Telephony
There are two options and this ones can not be deleted, are used when the dialer can not make connection with the client. One of them is AMD(Answering Machine Detection) and Not Contacted.
Custom
You can select the way in which the bookmark will behave with the recycled list, within its options is:
Barrido_Horizontal
This type of order allows you to sort the list so that it is processed Horizontally instead of Vertical.
When you go to horizontal sweeping, you will always try to dial the contact in all your attempts (for own retries as for alternative telephones) before going to a higher priority than the rest of the registers.Orden_XXXX
This type of criteria allows us to sort the numbers of the list by staying with the types of contacts that are specified in XXXX (ex: if we choose Orden_MU we will only have contact types M = Mobile and U = unknown) it is important to know that P-type contacts will always be present.
The rest of the contact's phones will be deleted to only mark the ones that the order specifies.
Multiple options from both lists at the same time can be selected.
It should be noted that if necessary, new criteria can be added to the client's liking if they were necessary in the future.
Inside the Manage Results section, new Results can be created and this ones, once added, can be seen inside the Management list.
In the first textbox the user can write the name for the Result that he/she wants to create, and press the button "+" in order to finish the adding action.
With the "-" the user can delete a wanted Result from the Management list, by selecting the last one from the list on top of this button and pressing it.
Once elected Initial Date, Final Date and selected a dialer, only then appear, if there are, those used lists (finished) by the marker in that time period, on the section below called Lists.
Continuing, from the choosen List from a campaign, only the contacts that apply with the Result detected are gonna be saved.
When the Recycle button is pressed, this List will be added again to the campaign.
Once the recycling function was made, the following section will fill up:
Telephony
By clicking this button the user is redirected to the Dialer Dashboard for which the list was recycled.
The Records are the number of contacts that recycled from the selected list for chosen Result.
If a waring appears to recycle a pop-up that says "No records to recycle" means that for the chosen filter result in that list for that campaign,no contacts that we can recycle.
Once you press the button Recycling, that list is loaded on the dialer soon to be used.
To make the list is put in use must be activated and put a percentage.
The name of the list changes, initially selected list was the original name and the date is was entered to the portal; now the name refers to recycling was performed as follows: first place R, an R will appear each time the list is recycled, also the name of the old list appear without the date plus the Result parameter which the list was filtered and finally the date on which recycling was made (R+ original name without date+ Result parameter + actual date).
It is important remember this because when we have many lists and names can become confusing.
We will go to the Recycling screen and will appear something like this:
We completed the dates that we must look the lists of the campaign we want to recycle, and the following screen appears:
Then select the Result from which we want to filter the list and press the Recycle button:
Now the list already recycled and loaded in the campaign, if we go to Dialers and select the campaign which will recycle the list can be seen:
Now into Lists tab we will see the recently recycled list:
What remains is to activate the list and put the percentage of proprity to give Play and the list start running.
It can also be observed, as previously mentioned, the name of the list recycled, at first a R recycling, then the name of the list followed by Result parameter and the current dat on which recycling is made.
Automatic Recycling
This function will allow you to define a recycling behavior for each Dialer, it can indicate the type of contact to recycle or the number of times you want to recycle each list.
For more information see Voice Markers - Other Settings - Automatic recycling
