uContact Academy

Open

General Vision

Objective: Discover the general aspects of uContact in a fast and friendly way.

Requirements: None.

Open

Creating an Agent

Objective: Create agents simply and effectively.

Requirements: permissions to access the uContact administration area.

Creating Campaigns

Objective: Understand and implement campaigns efficiently.

Requirements: Permissions to access the uContact administration area.

Dialers

Objective: To quickly learn the main differences between the different uContact dialers.

Requirements: Permissions to access the uContact administration area.

Iframe Integration for Forms

Objective: To understand and implement Iframes in uContact Form.

Requirements: Permissions to access the administration and development area of uContact.

Recordings

Objective: Know the process by which recordings are obtained and converted from the uContact API.

Requirements: Permissions to access the uContact supervision area.

Technical Support

Objective: Assist in the support and maintenance of uContact, providing practical advice and solving reported incidents.

Requirements: Have a project in production and the approved requirements.

Flow Designer

Objective: Know and understand the tool to design the uContact call flows.

Requirements: Permissions to access the administration and development area of uContact.

Form Designer

Objective: Know and understand the tool to design uContact call forms and surveys.

Requirements: Permissions to access the administration and development area of uContact.

Report Designer

Objective: Know and understand the tools to design uContact reports.

Requirements: Permissions to access the uContact administration area and the TIBCO JasperSoft Studio tool.