uContact Academy
Learn all about uContact with our trainings
General Vision
Objective: Discover the general aspects of uContact in a fast and friendly way.
Requirements: None.
Creating an Agent
Objective: Create agents simply and effectively.
Requirements: permissions to access the uContact administration area.
Creating Campaigns
Objective: Understand and implement campaigns efficiently.
Requirements: Permissions to access the uContact administration area.
Dialers
Objective: To quickly learn the main differences between the different uContact dialers.
Requirements: Permissions to access the uContact administration area.
Iframe Integration for Forms
Objective: To understand and implement Iframes in uContact Form.
Requirements: Permissions to access the administration and development area of uContact.
Recordings
Objective: Know the process by which recordings are obtained and converted from the uContact API.
Requirements: Permissions to access the uContact supervision area.
Technical Support
Objective: Assist in the support and maintenance of uContact, providing practical advice and solving reported incidents.
Requirements: Have a project in production and the approved requirements.
Flow Designer
Objective: Know and understand the tool to design the uContact call flows.
Requirements: Permissions to access the administration and development area of uContact.
Form Designer
Objective: Know and understand the tool to design uContact call forms and surveys.
Requirements: Permissions to access the administration and development area of uContact.
Report Designer
Objective: Know and understand the tools to design uContact reports.
Requirements: Permissions to access the uContact administration area and the TIBCO JasperSoft Studio tool.