The Supervisor Interface
- Aylen Martinez (Unlicensed)
Discover everything that your Contact Center Supervisors can do with uContact. Take the following course and you will be able to learn about all the tools that a Supervisor has in his workspace in order to obtain a complete and real-time vision of what is happening in the contact center, and carry out continuous evaluations of the agents' performance .
02.1. Monitoring of campaigns and agents | 3,5 min.
Using uContact, supervisors have access to a wide range of performance metrics that allow them to evaluate the performance of agents and all channels.
In this video you will see how to access the metrics in real time, what information the graphs and tables show, and how the agent training tools work.
If you are interested in improving the efficiency of your Contact Center and making sure you build better customer experiences, don't miss this video and learn how to monitor in real time with uContact.
02.2. Recordings and reports | 3 min.
If you are interested in learning how the recording and reporting modules work in Ucontact to analyze the performance of your contact center agents and campaigns, watch this video!