Monitoring of campaigns and agents

Using uContact, supervisors have access to a wide range of performance metrics that allow them to evaluate the performance of agents and all channels.

In this video you will see how to access the metrics in real time, what information the graphs and tables show, and how the agent training tools work.

If you are interested in improving the efficiency of your Contact Center and making sure you build better customer experiences, don't miss this video and learn how to monitor in real time with uContact.