Telephony Dialers
Dashboard
- It is possible at any time to stop or turn on again the campaign manually from the
play or 
stop button on the upper side of the screen. - It is possible to upload new lists or black list registries, it is also possible to download the lists of the dialer by pressing the lists button located on the right upper corner of the screen.
Deleted from the contact list the number specified here.
Lists
Initially in the upper left bar you can see the timezones that have the lists uploaded to the system.
In addition we can quickly identify if any is out of time using the icon to the right.
- Enabled List - The contacts that have will be dialed
- Disabled List - As much as this list has contacts, because it is out of time the dial will ignore it
On the upper right side he user can find buttons to start 
or stop 
the dialer.
The system allows to have multiple lists for a campaign, when uploading the lists they will be inserted on that order, the first for a campaign it is marked as active, then the rest as inactive.
Finally, this button located on the bottom right side allows the user to download a .csv file with a format guide to later Upload a List.
Deletes the scheduled activities for this dialer.
Deletes all lists uploaded for this dialer.
Also, it is possible to upload a list of numbers that do not wish to call (DNCR). The numbers entered are locked when placing the call. To clear the record numbers not call for the selected campaign simply click the red cross located on the bottom right of this screen.
Timezones
Previous to upload a list, the corresponding timezone is selected in the combo box to the right of the load field.
After uploading the list your time zone is added to the top bar of the screen, where we can see the timezone location and an icon indicating if it is on time or not, the same can be seen in The table next to the lists name.
List Upload
CSV File Format
Upload do not call registry (DNCR)
Lists Download
Example Progressive Dialer
SMS Dialer
Menu to supervise the state of the mobile services and SMS campaigns.
Show all the mobiles services actives, allowing supervise its activity and upload information.
Dashboard
Once the campaign was selected the section will show the following:
Campaign: Allow to select a campaign to supervise.
Status: Show the general state of the campaign based on the following states:
Inactive
Active
In date : Show if the campaign is in date according the definition, with the following status:
Inactive
Active
Processed: Amount of SMS processed for campaigns.
Not processed: Number of calls left in the campaign process.
Other: Show the amount of SMS whit different states a by incorrect format.
Locked: Show the amount of blocked SMS that are in the DNCR.
In the upper right corner we have the following buttons:
Button Start/Finish: Allows to stop o start the campaign to demand.
Delete button: Allows to delete the campaign data that have not been processed (for example, not processed registries that retuned an error or have been in the NDCR table, or for some reason want to be cancelled).
Outgoing - Unitary
Exist the option to send an unitary text message to a unique and specific number, it must insert the following data:
Telephone: Number where to send the SMS.
Text: Text of the message to be send.
Outgoing - Massive
The outgoing SMS are processed automatically by the system. To upload SMS it must load a file which have the following, in csv format:
Values:
campaign | destination | message | priority |
|---|---|---|---|
| test1 | 098344484 | text message | 9999 |
smsintegratest;099782129;Test message;9999; smsintegratest;0917564998;Test message;9999; smsintegratest;095675776;Test message;9999;
Upload a DNCR: Allow to load a csv file, with the SMS data that could not be sent, indicates the telephone number and campaign.
20045676;dialerestest; 29089900;dialerestest; 27865555;dialerestest;
Status
Show the state of the phone line in real time with the following states:
- Free (green icon).
- Busy (red icon).
- Ringing (light blue icon).
Data: Show the state of the device data.
Channel: Show the channel of the assigned device.
Context: Assigned context for incoming calls of the device.
Group: Group that belongs the device, allowing grouping the configuration of different devices in certain groups.
Signaling: Show the signal state of the device.
Account: Show the registered account of the device.
Email Dialer
Menu to supervise the state of the Email campaign services.
Dashboard
Show all the active emails services, allowing supervise its activity and upload information.
Campaign: Allow to select a campaign to supervise.
Name List: Name of the active list and its state:
Inactive
Active
Status: Show the general state of the campaign based on the following states:
Inactive
Active
In date : Show if the campaign is in date according the definition, with the following status:
Inactive
Active
Processed: Amount of emails processed for campaigns.
Not processed: Number of emails left in the campaign to process.
Sent: Number of processed mails that where correctly sent.
Failed: Number of processed mails that where not sent correctly.
Seen: Number of processed mails that were opened by the recipient.
Rejected: Number of rejected emails.
Spam: Number of emails that when to spam, this ones are registrated on the Blacklist section.
Lists
Section where the email dialer lists are administrated.
Subject: Subject that the mails will have.
Upload List: A csv file can be uploaded as massive registry of contacts to sent the mails to.
The csv file must have the following format:
campaign;destination;message;attachments;variables;priority
The parameter campaign must be the same as the email campaign's name associated to the dialer from where the emails are going to be sent. (Obligatory)
The destination email must be a valid one, if not when the dialer try to send it to this address the action will fail. (Obligatory)
A message to send can be specified. If it is not specified in the list, then the template associated with the dialer will be sent, if there is one, otherwise it will be an empty message.
On the attachments csv division, if the user want to add one, first of all the wanted file must be uploaded on the Attachments section. A text will appear and this one must be copied and pasted on the attachment csv division.
The variables represent the generic fields in the associated template, when the mail is sent these variables will be those that are replaced by the values indicated in this parameter. The generic fields in the template should be indicated as follows ${name}, where name will be the name of the variable. The values of the variables must be separated with two points and must be written as follows: nameVariable1 = value: variableName2 = value.
If the priority is not specified, this one by defect will be 9999.
Attach File: The user must upload a file to attach, then a text will appear. This one must be copied and pasted on the .csv file uploaded as a list, parameter Attachments, as explained before.
An example of the structure that the .csv file list must have, can be downloaded.
Play button to initiate the dialer and Stop button to stop it.
When the dialer is initiated, a graphic will appear indicating the percentage of processed emails. When this one gets to 100%, all the emails on the registry were sent.
