COPC quality models

Owned by Aylen Martinez (Unlicensed)
May 04, 2023
1 min read

In this video we will explain how to easily create quality models in uContact using COPC standards that help you monitor and qualify the interactions of your Contact Center agents with customers.

You will learn to create categories and attributes to measure compliance with parameters in the attention and resolution of an interaction, as well as create ranges to classify agents according to their grade averages.

Watch this video and learn the necessary tools to create and use COPC quality models that are recognized in international quality standards.

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