Administrator
Providers
First of all we must configure our SMS providers.
Campaigns
Once the provider is already created in uContact, we can create our sms campaign.
Dialer
Regarding SMS, we have a unique type of dialer that will only have a schedule associated as well as an only dialer device.
It will associate a time range for all campaigns, that will establish the time and day on which they run in order not to make actions at improper schedules.
See more about SMS Dialer.
Agent
This is how the agent uses SMS in the portal.
On the other hand, using the integrated softphone in the portal, the user can send SMS as well.
Know more about Softphone SMS
Supervisor
Campaign Monitoring
Here the statistics in real time are shown.
Recording
In this section, the supervisor will see every SMS chat interaction.
Dialer Monitor
Menu to supervise the state of the mobile services and SMS campaigns.
Show all the mobiles services actives, allowing supervise its activity and upload information.
Dashboard
Once the campaign was selected the section will show the following: