Notificate Agent

Relative URL: Integra/resources/api/Notificate

Method: POST
content-type:application/x-www-form-urlencoded; charset=UTF-8

Params:  agent     (agent name)

		 queue     (campaign name)

		 message   (the message to be displayed to an agent)

		 icon      (fontaswome icon example: fa fa-exclamation-triangle)

		 when	  (always-> event if not connected leave the notification to be displayed on next login or online only notify if connected)

Result: OK      -> if agent notificated

		ERROR   -> if agent not notificated

Generate Report

Relative URL: Integra/resources/BI/generatereport

Method: POST
content-type:application/x-www-form-urlencoded; charset=UTF-8

Params:  report   (JSON Object)

         html     (0 or 1)

         excel    (0 or 1 or 2 for csv)

         pdf      (0 or 1)

         doc      (0 or 1 or 2 for txt)    

Result: GUID of the generated report

        Empty on Error

Json Object

{
"name":"Breaks Totales", //Name of the report 
"file":"TiemposPausaBreakePorAgente.jrxml", //  jrxml file
"description":"Breaks Totales", //Description
"dsn":"Repo", // Data source name
"parameters":"INITIAL_DATE=Timestamp=2015-11-03 00:00:00;FINAL_DATE=Timestamp=2015-11-03 3:59:59;REPORT_LOCALE=Locale=es;AGENT=Agent='Admin',,'Agente1','Agente10','Agente11',",
//Report parameters type and value for generation.
"grouped":"Agentes", //group
"language":"es", //language
"license":"CCS"
}

Report URL

http://Server/tmp/69d1f895-7f5f-42d6-9d84-dd7dad559304.pdf
 
Or the extension you generated xlsx, docx, pdf, csv, txt, html

Close Form

From a uContact Form

parent.closeActiveTab();

From Cross Origin iFrame

To use this from a different origin of uContact we must create a proxy between the parent and the iframe. We use porthole, we define a proxy on each iFrame with a message parser, then from the iFrame we send the action close to the parent.

Add in your page

<script type="text/javascript" src="https://cdnjs.cloudflare.com/ajax/libs/porthole/1.0.0/porthole.js"></script>
<script type="text/javascript">
//for example on click when you want to close a tab
   function CloseTab () {
       var windowProxy;
       windowProxy = new Porthole.WindowProxy(window.location.protocol + window.location.hostname);
	    windowProxy.post({'action': 'close'});
   }

</script>

WebCallBack

To make the WebCallBack possible to integrate with any web of any client, it was designed with a GET over HTTP, in this way anyone can invoke it.

  URL: http://IP:PORT/Integra/resources/Utils/CallBack/phone={phone}&tecnology={tecnology}&context={context}&destination={destination}&priority={priority}

Method: GET
content-type:application/x-www-form-urlencoded; charset=UTF-8

Parameters:

Change the values between {} for the value.

  phone: client phone
  tecnology: dial string (example: DAHDI/G1/ or SIP/CARRIER/)
  context: context once the call is answered by the client
  destination: exten on the dialplan (usually a DID of a campaign)
  priority: step on the dialplan workflow

         

Result: 1 (Async)

External Workflow call

Allows to call a web servce that injects information into a voice dialplan allowing multiple actions by workflows

Relative URL: Integra/resources/admin/CallWorkflow

Method: POST

content-type:application/x-www-form-urlencoded; charset=UTF-8

Params:    context       (incoming context of the flow)

           extension     (incoming extension of the flow) 

           jsonparams    (JSON Object)

Result:  OK

jsonparams object

"{"Dato1":"xxxxx","Dato2":"yyyyy"}"

Other Actions API