Notificate Agent

Relative URL: Integra/resources/api/Notificate

Method: POST
content-type:application/x-www-form-urlencoded; charset=UTF-8

Params:  agent     (agent name)

		 queue     (campaign name)

		 message   (the message to be displayed to an agent)

		 icon      (fontaswome icon example: fa fa-exclamation-triangle)

		 when	  (always-> event if not connected leave the notification to be displayed on next login or online only notify if connected)

Result: OK      -> if agent notificated

		ERROR   -> if agent not notificated

Generate Report

Relative URL: Integra/resources/BI/generatereport

Method: POST
content-type:application/x-www-form-urlencoded; charset=UTF-8

Params:  report   (JSON Object)

         html     (0 or 1)

         excel    (0 or 1 or 2 for csv)

         pdf      (0 or 1)

         doc      (0 or 1 or 2 for txt)    

Result: GUID of the generated report

        Empty on Error

Json Object

{
"name":"Breaks Totales", //Name of the report 
"file":"TiemposPausaBreakePorAgente.jrxml", //  jrxml file
"description":"Breaks Totales", //Description
"dsn":"Repo", // Data source name
"parameters":"INITIAL_DATE=Timestamp=2015-11-03 00:00:00;FINAL_DATE=Timestamp=2015-11-03 3:59:59;REPORT_LOCALE=Locale=es;AGENT=Agent='Admin',,'Agente1','Agente10','Agente11',",
//Report parameters type and value for generation.
"grouped":"Agentes", //group
"language":"es", //language
"license":"CCS"
}

Report URL

Close Form

From a uContact Form

From Cross Origin iFrame

To use this from a different origin of uContact we must create a proxy between the parent and the iframe. We use porthole, we define a proxy on each iFrame with a message parser, then from the iFrame we send the action close to the parent.

Add in your page

WebCallBack

To make the WebCallBack possible to integrate with any web of any client, it was designed with a GET over HTTP, in this way anyone can invoke it.

uContact v6 English

Other Actions API

Analytics