Other Actions API

Owned by Daniel Olivera (Unlicensed)
Last updated: Jan 11, 2023 by Aylen Martinez (Unlicensed)
2 min read

Remember that to use the API you need

  1. Authenticate and get a token for the session

  2. Use the token in the Header Authorization

  3. End session

See more here…

 

Notificate Agent

 

Relative URL: Integra/resources/api/Notificate Method: POST content-type:application/x-www-form-urlencoded; charset=UTF-8 Params: agent (agent name) queue (campaign name) message (the message to be displayed to an agent) icon (fontaswome icon example: fa fa-exclamation-triangle) when (always-> event if not connected leave the notification to be displayed on next login or online only notify if connected) Result: OK -> if agent notificated ERROR -> if agent not notificated

 

Generate Report

Relative URL: Integra/resources/BI/generatereport Method: POST content-type:application/x-www-form-urlencoded; charset=UTF-8 Params: report (JSON Object) html (0 or 1) excel (0 or 1 or 2 for csv) pdf (0 or 1) doc (0 or 1 or 2 for txt) Result: GUID of the generated report Empty on Error

Json Object

 

{ "name":"Breaks Totales", //Name of the report  "file":"TiemposPausaBreakePorAgente.jrxml", // jrxml file "description":"Breaks Totales", //Description "dsn":"Repo", // Data source name "parameters":"INITIAL_DATE=Timestamp=2015-11-03 00:00:00;FINAL_DATE=Timestamp=2015-11-03 3:59:59;REPORT_LOCALE=Locale=es;AGENT=Agent='Admin',,'Agente1','Agente10','Agente11',", //Report parameters type and value for generation. "grouped":"Agentes", //group "language":"es", //language "license":"CCS" }


Report URL

 

 

Close Form

From a uContact Form

 

 

From Cross Origin iFrame

To use this from a different origin of uContact we must create a proxy between the parent and the iframe. We use porthole, we define a proxy on each iFrame with a message parser, then from the iFrame we send the action close to the parent.

Add in your page

WebCallBack

To make the WebCallBack possible to integrate with any web of any client, it was designed with a GET over HTTP, in this way anyone can invoke it.

External Workflow call

 

jsonparams object

 

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