Inside uContact you will find There are two types of users inside uContact, those are:
uContact Agent is a module for the call centre contact center agent as the total solution for integration with features relating to data capture, monitoring by states, and integrated communications with the uContact platform.
uContact Supervisor is responsible for all system management, it manages and monitors campaigns and dialers, ; permits, users, and suppliers are can be created and workflows are can be set up along with forms and reports.
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When you To navigate to uContact, you will have to enter the Login screen of the Portal.
Here you will find the followfollowing:
User and Password fields.
User profile combo box.
Language combo box.
Password recovery link.
To enter, simply fill in the fields with your username and password, select your profile, language, and press Startclick Login.
On the top right, you can see a series of icons which that have the functionality to notify the user about different events.
When If the user unfolds the Inbound Campaign Status it shows:
When the user has an incoming call from a certain campaign, the ACD value will turn 1 on the corresponding campaign.
The user will be notified for this, like it is shown on in the next picture:
Located on in the upper right corner, the user can see:
Clicking on the profile of the user , deploys a menu that lets him change some personal features as:
By clicking on Background or Break Background, a new box is displayed displays to select the solid colors or textures, it 's is the same for both options.
Clicking on the profile button, a modal will open with detailed information of de about the user.
The agent can see his own progress, incoming and outgoing calls, as well as smsSMS, mail, and social media interactions such as twitter Twitter or facebook Facebook and the webchat Webchat of the day.
The agent can also see his logged time, total break time, the time he was speaking, and the time he was free.
The free time is the time that the agent was logged without being on a break or making a call. It is to say, (Logged - (Spoken + Break)) = Free.
Tables and charts
Besides, he has the possibility to see a timeline detailing his activities, a table that indicates the times of each breaks break he made, and a chart of the day by the hour.
The chart is divided by time and shows the number of calls, sms SMS of the agent (whether incoming or outgoing), and the number of incoming webchats.
If the mouse is placed above the chart, a picture appears containing the amount number of calls or sms SMS and the time they were made.
It is possible to change the admin profile photo by doing click clicking on the profile photo picture (it can be done by clicking it from the profile tab as well as the image located on at the top of the screen).
When pressing the profile photo, the next image will open where you can create you your avatar as well as uploading upload a personal image.
To create a new avatar, press on 'Create avatar' and the editor window will be displayed.
The agent has the option to change his password.
A window will appear in which he has they have to put:
When locked, the agent will not have access to any functionality.
To unlock the screen, you need the agent's password is needed.
The Agent can turn on/off the notifications sound.
In order to apply this change, the user must Log In again.
It will take the user to another tab, where connectivity can be checked, microphone, web camwebcam, network, connectivity, and throughput.
When the user clicks on the Start button on top the test will begin, if one of the categories fails the test it will appear in red.
It addresses in a new tab to a page where you can check the correct operation of WebRTC.