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In order to use COPC quality models, you must first enable it from Settings→General→System. Already in this section, we click on the box next to COPC Quality and press save.
1: Enter the model name.
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Types of fields Category > Text field Weight > Numerical Percentage field from 0% to 100% manual entry or dropdown list. |
1: Enter category name.
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As determined in the previous steps, the weights of the Category(ies) cannot add up to more than 100%, likewise, the sum of the Attributes of each Category must not exceed the total weight assigned in the category.
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Ranges
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Monitoring Process:
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Keep in mind that to see the detail of each attribute, you can reopen the monitoring, or also modify it if required.
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Creation of
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Ranges:
The quartiles ranges are a classification of the advisors that takes into consideration the average score achieved from all the Monitorings, depending on whether it is a Critical or Non-Critical error. This classification must be built by the operation based on its processes but under a single structure.
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Types of fields Quartiles Ranges creation > Preloaded Text Field. Min – Max > Numeric field in whole %. |
The sum of the 4 quartiles ranges must not be less or greater than 100% and must be created from highest to lowest, which means that quartile 1 must have a maximum of 100% and the last one a minimum of 0% as can be seen in the example below:
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Available Reports:
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COPC Quartiles Ranges by date and agent:
In this report, the average of all the monitoring results carried out within the selected period and the selected agents is calculated, based on the above, the quartile they belong to is sought.