The agent will have all the interactions here.
Each interaction will look like the following, having its channel icon and its details.
Interactions can be filtered by channel selecting its icon.
Agents can transfer interactions by clicking on this icon, a list with the appropriate channel campaign will unfold.
Agents can finish the interactions.
Through this button the agent can access the search for interactions.
To access them, it must be fulfilled that: They belong to an active campaign, the agent must be the one who attended the interaction, it must be finalized and be in a range of one month.
By default, all completed interactions will be brought.
In the upper section we will find the Interaction Finder, it will look for matches in the destination mail box or the mails subject.
The same for SMS, the system will search for matches of destination numbers.
To perform the search, the user can press the Enter key or click on the magnifying glass icon.
It allows to close the search engine of interactions and return to the unified inbox.
Allows you to change between Mails Emails search SMS search or SMS Messenger search (By default MailsEmails). pressing it will display a modal like the following:
Allows you to search between results if you have more than 10 interactions that match the search criteria.