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Table of Contents

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typeinfo
  • Each list can be uploaded for a different time zone.
  • The dialer will make calls to the active lists that are in the dialer's dialing time for your time zone.
  • The dialing time in the configuration will correspond to the local time zone.

A set of recently used time zones is maintained, which is updated as lists are uploaded.

When a dialer contains active lists for different time zones, your schedule extends.

For Example:

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The schedule set for the dialer is from 9:00 a.m. to 4:00 p.m. (local time zone of the server).

Callcenter - Bogota (server): -05: 00.

Client1 - L.A.: -07: 00.

Client2 - Berlin: +1: 00.

The client1 will be called at server time 7:00 a.m. to 2:00 p.m.

The client2 will be called at server time 3:00 p.m. to 11:00 pm.


Info
titleTener en Cuenta
  1. This implementation AVOID making calls to people who are in a different time than the one set by their time zone.
  2. Lists that are active prior to the update of Time Zones will be set to the time zone of the local server.
  3. By recycling a list or moving it between dialers, it will keep the time zone for which it was uploaded.

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  1. Timezones: Previo a la carga de una lista se debe seleccionar un timezone para la misma a través del combo box.
  2. Carga de ListaUpload base: Upload a .csv file with data from the phone to call the campaign, which varies according to the type of dialer.

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Apart from the three types of telephones MWH, in the .csv file two more types can be specified, P for Priority and U for Unknown. The P one, will be called first and then the others specified on the schedule, and finally the U one.

There is the possibility of adding alternative numbers to call for the same contact, for example first to the house number, after the mobile and then separated work in the last parameters ":" . With this upload, its possible to transfer data base for every campaign is wanted at once.

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