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The procedure is always the same, both when entering new agents, creating new campaigns or either eliminating one of those. 
Agents
This option configures the administrative phones, voice mails and SIP and IAX agents with all their properties.
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Notes: Whenever an agent or a campaign is deleted, they will remain in the system historial without changing any data generated so far. When creating a new agent using the same telephone number of an old one (usually when leaving the organization), this agent must be deleted, create a new one with the corresponding data and reassign him to the according campaign. Whenever an agent is deleted it is removed from the campaigns to which it belongs .
Security in uContact
uContact has a security module that allows to manage the system, assigning a profile to each user based on their role and needs....
Each time you want to completely restrict the access to a user you can delete his information or disable him in the group of security module to which it belongs (users and security groups).
Supervisors / Administrators
Menu to manage and create supervisors and administrators.
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- Local calls.
- Mobile calls.
- International calls.
Usually used for PBX.
Security Groups
Menu for managing the security groups.
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Allow Quality Management: If activated, this users can qualify, comment and download quality evaluations on the Recordings section.
Business
Menu for managing companies (usually used to vPBX or internal pricing).
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Alert: Credit limit alerts to warn the customer.
Voicemail
Option where voice mails are configured.
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Password confirmation: Voicemail password confirmation.
Email: Voicemail mail.
Phone Book
The administrator can manage all the contacts added to the system.
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