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Physical Lines
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Detailed status of the lines that are being used or not.
Displays physical channels associated with telephony cards status:
Status:
No alarm.
Red alarm.
Yellow alarm.
Blue alarm.
Recovering.
Not open.
Channel: Number of channel.
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- Channel: Channel name.
- PSTN: CallerID phone side.
- Language: Channel Language .
- Status: Channel status (unknown, low, quiet, OffHook, marking, ring, ringing, connected, busy, marking OffHook, peering).
- Rings: Number of rings before answered.
- Duration: Of the call in h: mm: ss.
- PBX: CallerID PBX side.
- Extension: Where matching the dial plan if applicable (incoming).
- Priority: If is an IVR what step is.
- Application: If an IVR application is running.
- Data: Application parameters.
- Group: Dial group which is associated with the channel.
Active calls
Menu for supervising active calls on the system
Information about active channels (no direct correspondence between one call and a channel, 2 call sides or 1 may be a call). What you see here are created telephony channels, a channel may be an established call between the street and an IVR, or the PBX to an agent or phone, is thus noteworthy that the fields origin Channel and Destination Channel are cross linked on a bridged call that involves 2 call sides.
Status:
- DOWN: Not available.
- RESERVER: Reserved
- OFFHOOK: Offhook.
- DIALING: Dialing.
- RING: Listening ring.
- RINGING: Ringing.
- UP: Active.
- BUSY: Busy.
- DIALING OFFHOOK: dialing offhook.
- DIALING PRERING: dialing prering.
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Account: Usually the extension you are connected, you may also name the carrier.
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Data: Data passed to the application.
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In the upper right corner is a button which can hangup a channel. (IF ONE OF TWO CHANNELS IS HANGED BOTH INTERCONNECTED CHANNELS WILL BE HANGED).
On the other hand we have a button to refresh the status of the active lines. By default updated every 20 seconds.
VOIP
Menu for supervising Voip endpoints.
Show all VoIP endpoints connected to the system, such as administrative phones, agents or gateways.
Type: Voip endpoint Technology(the iconography corresponds to this difference, change the icon when it is a GW connected as shown in the picture).
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