...
| Code Block |
|---|
[
{
"date": "2021-06-10 00:00",
"campaign": "WhatsApp_Campaign",
"channel": "sms",
"obj": {
"arts": 713.86,
"inMessages": 5,
"outMessages": 15,
"serviceLevel": 0.0,
"inInteractions": 0,
"averageHoldTime": 650.25,
"outInteractions": 0,
"transferedAgents": 0,
"averageAttendedTime": 5947.665,
"transferedCampaigns": 0,
"averageFirstResponse": 0.835,
"attendedInInteractions": 2,
"completedInInteractions": 4,
"completedOutInteractions": 0,
"averageTimeInInteractions": 5949.665,
"averageTimeOutInteractions": 0.0
}
},
{
"date": "2021-06-10 00:30",
"campaign": "WhatsApp_Campaign",
"channel": "sms",
"obj": {
"arts": 596.0,
"inMessages": 8,
"outMessages": 9,
"serviceLevel": 50.0,
"inInteractions": 2,
"averageHoldTime": 0.5,
"outInteractions": 0,
"transferedAgents": 0,
"averageAttendedTime": 1009.75,
"transferedCampaigns": 0,
"averageFirstResponse": 0.25,
"attendedInInteractions": 1,
"completedInInteractions": 2,
"completedOutInteractions": 0,
"averageTimeInInteractions": 1010.75,
"averageTimeOutInteractions": 0.0
}
}
] |
...
Estadísticas de Agentes
Listado de métricas de uno o más agentes entre un periodo y un intervalo determinado
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| Code Block |
|---|
[
{
"date": "2021-06-14 19:30",
"agent": "srodriguez",
"obj": {
"logged": 1231,
"adherence": 0,
"breaks": {
"Lunch": 26,
"Bathroom": 17,
"Personal": 38
},
"calledIn": 2,
"calledOut": 5,
"holdIn": 32,
"holdOut": 0,
"inCalls": 3423,
"outCalls": 0,
"finishedCalls": 0,
"wrapUp": 0,
"attendedSmsInteractions": 33,
"startedSmsInteractions": 0,
"finishedSmsInteractions": 0,
"transferredAgentSms": 2,
"receivedAgentSms": 0,
"transferedToQueueSms": 0,
"smsMessagesIn": 0,
"smsMessagesOut": 2,
"smsInteractionTime": 0,
"attendedEmailInteractions": 0,
"startedEmailInteractions": 3,
"finishedEmailInteractions": 0,
"transferredAgentEmail": 3,
"receivedAgentEmail": 0,
"transferedToQueueEmail": 0,
"emailMessagesIn": 0,
"emailMessagesOut": 0,
"emailInteractionTime": 0,
"attendedWebchatInteractions": 0,
"finishedWebchatInteractions": 0,
"transferredAgentWebchat": 0,
"receivedAgentWebchat": 0,
"transferedToQueueWebchat": 0,
"webchatMessagesIn": 0,
"webchatMessagesOut": 0,
"webchatInteractionTime": 0
}
},
{
"date": "2021-06-14 20:00",
"agent": "srodriguez",
"obj": {
"logged": 1464,
"adherence": 0,
"breaks": {},
"calledIn": 4,
"calledOut": 12,
"holdIn": 0,
"holdOut": 0,
"inCalls": 3,
"outCalls": 6,
"finishedCalls": 0,
"wrapUp": 0,
"attendedSmsInteractions": 4,
"startedSmsInteractions": 0,
"finishedSmsInteractions": 3,
"transferredAgentSms": 0,
"receivedAgentSms": 7,
"transferedToQueueSms": 0,
"smsMessagesIn": 0,
"smsMessagesOut": 0,
"smsInteractionTime": 9,
"attendedEmailInteractions": 0,
"startedEmailInteractions": 0,
"finishedEmailInteractions": 0,
"transferredAgentEmail": 0,
"receivedAgentEmail": 0,
"transferedToQueueEmail": 0,
"emailMessagesIn": 0,
"emailMessagesOut": 2,
"emailInteractionTime": 0,
"attendedWebchatInteractions": 0,
"finishedWebchatInteractions": 0,
"transferredAgentWebchat": 0,
"receivedAgentWebchat": 3,
"transferedToQueueWebchat": 0,
"webchatMessagesIn": 0,
"webchatMessagesOut": 0,
"webchatInteractionTime": 0
}
}
] |
...
Estadísticas de Interacciónes
...