Development tools

Take the following training course to complete your uContact #DevelopmentTools certification. Learn how to easily adapt our solution according to your needs and operations thanks to its low-code programming tools, based on Drag & Drop technology.

04.1. Workflow Designer | 5,5 min

Learn how to create your own workflows easily, intuitively and graphically using uContact's native Workflow Designer. With Drag & Drop technology, you can choose the activities that you would like to add to your flow without having to be an expert programmer, thus customizing and automating your operation.

04.2. SendMessage Activity | 1,5 min

Watch this video and learn how to send text messages to users interacting with a bot using the SendMessage activity in uContact's workflow designer. You'll be able to provide information, ask questions, and explore other possibilities.

04.3. ReadMessage Activity | 2,5 min

Find out how to take full advantage of the RedMessage activity in the uContact Flow Designer to read the response sent by the user and save it in a variable for later use in other activities.

04.4. TransferBot Activity | 2,5 min

Watch this video and learn how to transfer an interaction to a specific campaign or agent with the TransferBot activity in uContact Workflow Designer.

This activity can be used to transfer interactions from Webchat, SMS, Email and any uContact digital channel.

04.5. SendAttachment Activity | 1,5 min

In this video we will show you how to use the Send Attachment activity in the uContact Flow Designer to send media files through a bot during an interaction. Learn how to send different types of files, such as images, videos, audios and PDFs.

04.6. IsonTime Activity | 2 min

Find out how the Insontime Activity in uContact Flow Designer allows you to assess if an interaction is occurring within the entered day/time range and how to decide whether to send it to a campaign or another activity.

We will show you how to configure your fields to obtain better results. In addition, this video has a live demonstration so that you understand its practical operation.

04.7. ExecQueryJSON Activity | 2 min

The ExexQueryJSON activity is a very useful tool for extracting information from a database and receiving it as an array of objects. It is compatible with relational databases such as MySQL and SQL Server.

Watch this video and learn how to configure it in a simple way to be able to automatically extract information from a database and use it in your work processes.

04.8. ExecWebService Activity | 3 min

In this video, you will learn how to use the ExecWebService activity of the uContact workflow designer.

This bot-only activity allows API consumption through HTTP requests. Just by configuring the variable fields, method, URL, body, header and content type you will be able to make the desired request and use the data obtained in your BOT.

Start exploring this powerful activity!

04.9. Bot Training | 5 min

Immerse yourself fully in the world of bots and discover how they work through this step-by-step training. Once you have a general overview of the most commonly used activities in bots, you will learn how to effectively combine them to create multifunctional bots with amazing results.

We will explore various options such as displaying global variables, sending images, interacting with databases, transferring interactions to agents based on schedule, and registering new leads in a marker. You will learn to combine key activities like SendMessage, ReadMessage, IsOnTime, SendAttachment, TransferBot, ExecWebService, ExecQueryJSON, and many more.

Watch this video and become an expert in bot creation, developing practical and effective solutions for your Contact Center!