Skip to end of metadata
Go to start of metadata

You are viewing an old version of this page. View the current version.

Compare with Current View Page History

Version 1 Next »

Agents can see the progress in their daily objectives and the progress of their group and area.

Daily objectives are the same for all the agents during a game. Objectives in Call Center business (sales or collections) are the summary of the agentĀ“s daily objectives with their different measures.

The following image shows how an agent sees his progress, including the progress for each measure.

The Agent can view the general ranking of the area that he/she belongs to, only if the Supervisor of the area made it available.


The agent will receive notifications when:

    • Reaches his daily goal.
    • Receive badges.

The Badges given to an Agent will be visible by cliking on the avatar of the Agent located in the left bottom corner.

  • No labels