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WhatsApp Business API enables businesses to communicate with their customers through WhatsApp. It allows businesses to send messages, receive messages, and automate certain aspects of customer communication.

Content

Business Account

Before we start with the configuration of the provider, we need a few things:

  • Meta account member of a company with a business account.

  • Application created on Meta portal.

  • WhatsApp, Webhook, Log in with Facebook for Business added as product to the application.

  • Permission to edit the API configuration.

  • Mobile number verified.

Configuration

Webhook

In the WhatsApp configuration window, section webhook, add the following:

Callback URL: https://<instance>.ucontactcloud.com/Integra/resources/Whatsapp/webhook

ID verifier: 1nt3gr4!

Webhook fields: message.

Provider

Log into uContact with a user with permissions to create SMS providers.

Then we go to Administrator → Providers → SMS

We select WhatsApp from the list of providers and complete the fields:

  • Name
    To identify the provider

  • Username
    Application ID

  • Password
    Secret identifier

  • SMS Form
    Phone Number ID

Log in with Facebook, you need to login with the Meta account administrator of the application. Accept the permission requested and we are all set.

Campaign

  • Select a WhatsApp provider.

  • Put the Phone Number ID in the port field.

Rember to add members to the campaign.

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