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uContact system supports
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five different types os strategies:
Incall
Nocall
Interaction
Múltiple
This ones are determined by the status of the Agent when delivering the interaction.
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Apart
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from that, uContact has
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three ways of delivering the interactions:
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Tip |
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When we make a change in the campaign strategy, the interactions that are already in the queue will maintain the pre-change strategy. All new interactions, that is, after the change, will have the new strategy. To see the change it is necessary to wait for the queue to end. |