uContact system supports five different types os strategies:
This ones are determined by the status of the Agent when delivering the interaction.
Apart from that, uContact has two ways of delivering the interactions:
When we make a change in the campaign strategy, the interactions that are already in the queue will maintain the pre-change strategy.
All new interactions, that is, after the change, will have the new strategy.
To see the change it is necessary to wait for the queue to end.