Versions Compared

Old Version 11

changes.mady.by.user Aylen Martinez

Saved on

compared with

New Version Current

changes.mady.by.user uContact dev

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

  • Agents: Transfer to agent belonging to a user campaign.

  • Campaigns: Transfer to an inbound campaign owned by the agent. All are displayed, or those selected in the campaign settings.

  • External number: Transfer to a number outside of uContact.

...

Expand
titleBreaks menu

  • Lunch.

  • Bathroom.

  • Personal.

  • Training.

  • Meeting

  • Data

  • Manual Dialing

  • and custom others

It is possible to delete the default breaks or create new ones.

  1. It is possible to change from one type of break to another by hovering over the break logo, it will unfold by itself and then you can choose another type of break.

  2. This feature lets the agent change break without being available in the middle and take the chance of interactions coming in.

Expand
titleScreen in pause
Info

These are the changes to warn the Agent that is in Break.

  1. When the agent is in break, the button changes to the Play button and beats to warn that it is in break

  2. The wallpaper will also change, by default, to gray (this color is modifiable).

  3. And the uContact logo will get blurry

...

Form

Info

Forms allow to do CTI.

This means that when a call is answered a form appears that contains all the client data based on the callerid, parameters that are passed from the telephony and the logic of the  form.

...