...
Agents: Transfer to agent belonging to a user campaign.
Campaigns: Transfer to an inbound campaign owned by the agent. All are displayed, or those selected in the campaign settings.
External number: Transfer to a number outside of uContact.
...
Expand | ||
---|---|---|
| ||
It is possible to delete the default breaks or create new ones.
|
Expand | ||
---|---|---|
| ||
|
...
Form
Info |
---|
Forms allow to do CTI. This means that when a call is answered a form appears that contains all the client data based on the callerid, parameters that are passed from the telephony and the logic of the form. |
...