With ith our API you can interact through various channels so that your contact center is always connected.
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Remember that to use the API you need Authenticate and get a token for the session Use the token in the Header Authorization End session
See more here… |
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SMS
Within this category we can perform the following actions
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Relative URL: Integra/resources/SMS/SendSMS
Method: POST
content-type:application/x-www-form-urlencoded; charset=UTF-8
Params: destination (Number of the sms destination)
message (Text message)
campaign (Outbound campaign)
agent (Sender Agent)
source (Callerid or Port Number)
Result: TEXT OK
ERROR |
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Relative URL: Integra/resources/SMS/SendSMSv2
Method: POST
content-type:application/x-www-form-urlencoded; charset=UTF-8
Params: destination (Number of the sms destination)
message (Text message)
campaign (Outbound campaign)
agent (Sender Agent)
source (Callerid or Port Number)
Result: TEXT(json) {
id:"{smsId}"
} |
via Proxy
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<script type="text/javascript" src="https://cdnjs.cloudflare.com/ajax/libs/porthole/1.0.0/porthole.js"></script>
<script type="text/javascript">
function SMS () {
var windowProxy;
windowProxy = new Porthole.WindowProxy(window.location.protocol + window.location.hostname);
windowProxy.post({'action': 'sms', 'campaign' : '<CAMPAIGN>', 'message' : '<MESSAGE>', 'destination' : '<NUMBER>'});
}
</script> |
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Relative URL: Integra/resources/InboundSMS/ReceiveURLSMS
Method: GET
content-type:application/x-www-form-urlencoded; charset=UTF-8
Params: phone (Número origen del sms)
message (Mensaje de texto)
Result: TEXTO OK
ERROR |
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The dialer of SMS is for scheduler SMS and the dialer will execute in the right moment, for this type exist a Web service REST schedule that allows them. And it is possible from Froms, Workflows or from external systems. Basically the process is that there is a table where are the calls that are scheduled with all pertinent information. sms_scheduler: calldate | campaign | phone destiny | data |
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date and time when you have to run | test1 | 098344484
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The scheduler be placing on the sms_spool with priority 1 to the messages that have to run in that minute, which will make the dialer take it as soon as possible to send the message, is named based Schedule and Date to see which they are the sms that were scheduled and when they should be performed in order to compare with the sms_repo dateprocessed. Post | Code Block |
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Relative URL: Integra/resources/SMS/ScheduleDialerSMS
Method: POST
content-type:application/x-www-form-urlencoded; charset=UTF-8
Params: sms (JSON Object)
Result: 1 |
Json Object | Code Block |
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{
"calldate" : "2015-10-11 15:00:00", // Sms date
"campaign" : "Ventas->", // Sms dialer campaign
"destination" : "098344484", // Sms destination
"data" : "Message" // Sms text message
} |
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Relative URL: Integra/resources/SMS/uploadbase
Method: POST
content-type:application/x-www-form-urlencoded; charset=UTF-8
Params: filename (Name of the file)
fileb64 (base64 content of the file)
campaign (Name of the campaign)
Result: 1 (Async Method) |
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somecampaign;098344484;Hello World!;9999
campaign;number;text;priority |
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The dialer has to be Enable and On Date To process Schedule SMS if not this will be the first to go out when the Dialer starts again. |
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Relative URL: https://domain.ucontactcloud.com/IntegraChannels/resources/DialersResources/uploadMultiChannelBlacklistuploadDialerBase
Method: POST
content-type:application/x-www-form-urlencoded; charset=UTF-8
Parameters: filename (File name)
fileb64 (Csv file content in base 64)
channel 'email' (this value will always be the same)
user username
dialer dialername
filter email subject
cant registries count
Result: 1 (Async Method) |
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CampName;ejemplo@gmail.com;This is an example mail body;;"Var1":"value","Var2":"value";9999 |
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