Omnichannel API

ith our API you can interact through various channels so that your contact center is always connected.

Remember that to use the API you need

Authenticate and get a token for the session
Use the token in the Header Authorization
End session

SMS

Within this category we can perform the following actions

Relative URL: Integra/resources/SMS/SendSMS
Method: POST
content-type:application/x-www-form-urlencoded; charset=UTF-8
Params: destination (Number of the sms destination)
        message     (Text message)
        campaign    (Outbound campaign)
        agent       (Sender Agent)
        source      (Callerid or Port Number)
Result: TEXT  OK
              ERROR

Relative URL: Integra/resources/SMS/SendSMSv2
Method: POST
content-type:application/x-www-form-urlencoded; charset=UTF-8
Params: destination (Number of the sms destination)
        message     (Text message)
        campaign    (Outbound campaign)
        agent       (Sender Agent)
        source      (Callerid or Port Number)
Result: TEXT(json)  {
                      id:"{smsId}"
                    }

via Proxy

<script type="text/javascript" src="https://cdnjs.cloudflare.com/ajax/libs/porthole/1.0.0/porthole.js"></script>
<script type="text/javascript">
 
   function SMS () {
       var windowProxy;
       windowProxy = new Porthole.WindowProxy(window.location.protocol + window.location.hostname);
       windowProxy.post({'action': 'sms', 'campaign' : '<CAMPAIGN>', 'message' : '<MESSAGE>', 'destination' : '<NUMBER>'});
   }
 
</script>

The dialer of SMS is for scheduler SMS and the dialer will execute in the right moment, for this type exist a Web service REST schedule that allows them. And it is possible from Froms, Workflows or from external systems.

Basically the process is that there is a table where are the calls that are scheduled with all pertinent information.

sms_scheduler:

calldate	campaign	phone destiny	data

calldate	campaign	phone destiny	data
date and time when you have to run	test1	098344484	The message

The scheduler be placing on the sms_spool with priority 1 to the messages that have to run in that minute, which will make the dialer take it as soon as possible to send the message, is named based Schedule and Date to see which they are the sms that were scheduled and when they should be performed in order to compare with the sms_repo dateprocessed.

Post

Json Object

File format

The dialer has to be Enable and On Date To process Schedule SMS if not this will be the first to go out when the Dialer starts again.

Email

For email we can load the dialers bases

uContact v6 English

Omnichannel API

SMS

File format

Email

File format

Postman collection with example calls to Send SMS