uContact system supports five different types os strategies:
Incall
Nocall
Interaction
Múltiple
Omni
This ones are determined by the status of the Agent when delivering the interaction.
Apart from that, uContact has two three ways of delivering the interactions:
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When we make a change in the campaign strategy, the interactions that are already in the queue will maintain the pre-change strategy. All new interactions, that is, after the change, will have the new strategy. To see the change it is necessary to wait for the queue to end. |