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The uContact Salesforce plugin is an installable package (Salesforce lighting) that integrates the uContact softphone into the Salesforce interface.
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Make calls manually from the softphone or by clicking the phone in the contact view
Receive and answer calls
Open contacts profile when a call comes in
Save uContact call disposition into Salesforce contract contact activity
Full phone functionalities: transfer calls, put on hold, park, conferences
Breaks
Calls history
Parking Calls
More links
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