Installation URL

https://login.salesforce.com/packaging/installPackage.apexp?p0=04tDn000000iUFo

Log in

The provided URL will ask you to log in to the desired sandbox/production environment.

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Select the “Install for admins only option“

In order to install the package, “I acknowledge that I’m installing a Non-Salesforce Application that is not authorized for distribution as part of Salesforce’s AppExchange Partner Program.” must be checked due to this being a beta installation.

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When the installation is finished, you should see a screen similar to the image below

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Configure uContact URL

Now we have to tell salesforce the address of our uContact instance. Search for the Net2phone settings on the apps menu.

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Add users to the call center

After installation, we have to add the desired users to the salesforce call center.

Search on the setup, the option “Call Center”. Choose the uContact call center and add the users you want to use the plugin.

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Allow access to non-system admin users

As we installed this plugin as an admin only, we have to grant non-admin users privileges to access the required components.

Go to the setup page, search “VisualForce Pages” > “uContact” and add the profile you want to grant access to.

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After that, search on the setup page “Apex Classes” > “uContactPhone“ > “Security” and add the profile you want to grant access to.

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Image Added

Now, the plugin is ready to be used. You only need to login with uContact account

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Installation Troubleshooting

Lighting web security

Salesforce released a beta configuration that causes in some cases errors with the OpenAPI module in Salesforce. The image below shows how to disable the feature.

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404 error

If you get a 404 error entering on the uphone ucontact URL, you must add manually the following rule on the nginx configuration file, located on /etc/nginx/sites-enabled/default

location /uphone {
  add_header Access-Control-Allow-Origin "*";
  add_header Access-Control-Allow-Headers "*";
  add_header Strict-Transport-Security "max-age=31536000; includeSubDomains" always;
  alias /etc/IntegraServer/web/uphone/;
  try_files $uri $uri/ /uphone/;
}

In case the phone does not connect (Not registered), check that the following location is in the default, if not add it:

location /IntegraWebsockets {
  add_header Strict-Transport-Security "max-age=31536000; includeSubDomains" always;
  proxy_pass http://localhost:8085;
  proxy_set_header Host $host;
  proxy_set_header X-Real-IP $remote_addr;
  proxy_set_header X-Forwarded-For $proxy_add_x_forwarded_for;
  proxy_http_version 1.1;
  proxy_set_header Upgrade $http_upgrade;
  proxy_set_header Connection "upgrade";
  proxy_read_timeout 86400s;
  proxy_send_timeout 86400s;
}