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⚡️ Improvements
New table historical agent and campaigns.
The possibility of logging out all agents is added.
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🔧 Bug fixes
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6.451 🚀
6.450 🚀
⚡️ Improvements
The parkslot number of parked calls is displayed.
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🔧 Bug fixes
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⚡️ Improvements
Added completed survey to audit.
Campaign members are displayed in the order they were added.
When giving error in blacklist it does not allow the call.
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🔧 Bug fixes
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6.449 🚀
6.448 🚀
⚡️ Improvements
Improved call transfer interface.
Added new services to batch add/remove for blacklist.
Added option to hangup call when closing a form.
Several plugins have been updated.
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🔧 Bug fixes
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⚡️ Improvements
Now the blacklist flows will be logged in the var/log/blacklist.log file. The log will be disabled by default, to enable it you must call the following WS:
url: https://dominio.ucontactcloud.com/Integra/resources/Utils/logSetActive
Content-Type: application/x-www-form-urlencoded
body: active = 1 o body: active = 0
If active is 1, it is activated, otherwise it is deactivated.
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🔧 Bug fixes
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6.428 🚀
6.427 🚀
⚡️ Improvements
The installation of the language that corresponds to the telephony campaign is configured from the script 🌎
The Twitter card is removed from the Monitoring dashboard.
You can now see the voice dialer form in the table 📞
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🔧 Bug fixes
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⚡️Improvements
In call recordings, bulk downloads are downloaded as .mp3 if available.
Functionalities were added to the report queue.
Improved reporting of SIP conversations by date.
Added default audios in Portuguese.
The Webchat icon becomes the same color as the Webchat.
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🔧 Bug fixes
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6.426 🚀
6.425 🚀
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🔧 Bug fixes
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⚡️ Improvements
Added the possibility of creating variables to display in the headers of the interactions in the unified inbox for Webchat, SMS and Messenger.
Added report queue cleanup.
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🔧 Bug fixes
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6.424🚀
6.423 🚀
⚡️ Improvements
A Registration String field was added in Providers/VOIP.
A new property has been added to users that determines if they consume license or not.
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🔧 Bug fixes
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⚡️ Improvements
In the agents dashboard, in the first column of the table, the icons of the channels of the interactions that are active for each agent are added.
The screen no longer locks when generating a report! Now by tapping on a report, you can continue to use the portal as normal and you will be notified when the report is ready.
Also, images can be uploaded to SMS bookmarks.
Added cache auto cleanup on page refresh.
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🔧 Bug fixes
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6.422🚀
6.421 🚀
⚡️ Improvements
Now when trying to change the password, the parameters configured to establish a valid password are displayed 🔐
The COPC report in Workforce is added.
The email field is added when uploading a batch of agents 📧
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🔧 Bug fixes
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⚡️ Improvements
Websocket events on Integra Framework.
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🔧 Bug fixes
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6.420🚀
6.419 🚀
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🔧 Bug fixes
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🔧 Bug fixes
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6.418🚀
6.417 🚀
⚡️ Improvements
In the bots/bot functions flow the TransferBot activity has two new fields:
agents
Agent to whom you want to transfer the interaction.
AgentTimeout
Time in seconds that the interaction will ring in the agent.
When transferring from a bot to a particular agent, the interaction will ring at the agent until AgentTimeout is reached.
If the agent does not attend to the interaction, it goes to the campaign queue and will be distributed among the rest of the agents according to the campaign strategy.
⚡️ Improvements
Added new text fonts for email templates.
Messages that are replied to in WhatsApp are now displayed
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🔧 Bug fixes
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6.416🚀
6.415 🚀
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🔧 Bug fixes
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⚡️ Improvements
Improvements in Whatsapp/SMS providers. see the new https://integra-scm.atlassian.net/l/c/Y6AcAFVR
Added Brandon Grotesque Medium font to email templates.✨
Recycling now maintains destination and alternate numbers from the registry.
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🔧 Bug fixes
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6.414🚀
6.413 🚀
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🔧 Bug fixes
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⚡️ Improvements
Improvements in the COPC quality model. ✨ The possibility of duplicating models is added, check "yes to all" to the qualifications, comments required when the qualification is "NO", and average mark in the monitoring report.
Agent profile screen with new metrics and data extraction directly from the database.
New Do not call action for dispositions that allows you to place a contact on the blacklist of all campaigns 📵
SIP phone (softphone) md5 authentication 📞
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🔧 Bug fixes
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6.412🚀
Info |
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6.411 🚀
⚡️ Improvements
Total channels and calls on calls view.
Improve dialers performance on removing max retries.
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🔧 Bug fixes
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⚡️ Improvements
Created a new WhatsApp quantity report per day
A new generic campaign performance report was created.
Campaign selector improvements on the phone 📞
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🔧 Bug fixes
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6.410🚀
6.409 🚀
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This version updates ucontactcloud SSL certificates. |
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🔧 Bug fixes
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⚡️ Improvements
Unsubscribe option in emails is now customizable 📧
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🔧 Bug fixes
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6.408 🚀
6.407 🚀
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🔧 Bug fixes
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🔧 Bug fixes
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6.406 🚀
6.405 🚀
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🔧 Bug fixes
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⚡️ Improvements
The option to access the documentation from the uContact user menu has been added 📕
The option to access WFM from security groups is added.
The transfer timeout is established per campaign.
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🔧 Bug fixes
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6.404 🚀
6.403 🚀
⚡️ Improvements
The option to use bold, italic, strike-through, and/or monospaced in Webchat is added.
Bot activity Wait, Resume and SetData.
A maximum number of interactions is added to update the email queue.
Workforce Management factory refurbished.
Now you can configure the blacklists from the flows.
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🔧 Bug fixes
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⚡️ Improvements
Add frequent, order and search canned responses.
Add only one form by interaction.
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🔧 Bug fixes
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6.402 🚀
6.401 🚀
⚡️ Improvements
WhatsApp API Infobip integration.
WhatsApp API Gupshup integration.
A company profile picture can now be assigned to agents within Webchat campaigns.
New option in Workflow Designer. Now you can see the Logger option, which allows you to see the log of all the executions of the flow that is loaded.
A notification arrives when receiving the transfer to another agent.
Transfer timeout, if the transfer is not attended, it returns to the previous agent.
The supervisor can reassign interactions between agents and queues.
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🔧 Bug fixes
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⚡️ Improvements
Predictions WFM.
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🔧 Bug fixes
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6.400 🚀
6.399 🚀
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🔧 Bug fixes
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⚡️ Improvements
Sentiment analysis results added to text recordings.
Bump object-path from 0.11.7 to 0.11.8 in /FrontEnd/webchatclient.
Login iso27001.
Improvement blacklist by contact.
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🔧 Bug fixes
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6.398 🚀
6.397 🚀
⚡️ Improvements
The selection of typing in the pop-up is improved. Now it can be completed and by default, the list is sorted in alphabetical order.
Typographic fonts (Calibri, Fantasy, among others) are added for emails⌨
Email destination addresses are added as copy mails 📧
Add the CRM documentation in Portuguese 🌎
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🔧 Bug fixes
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⚡️ Improvements
¡Chatgroup for every channel! 💬
Visual improvement in voice campaigns member selection.
Maximum character length control added for Twilio.
The unnecessary hit to the provider for messages after hours for SMS and WhatsApp was removed.
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🔧 Bug fixes
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6.396 🚀
6.395 🚀
⚡️ Improvements
The log is deleted when downloading and uploading the server. The color display is also enhanced based on log level.
The timeout is displayed again in Webchat.
Call parking improvements.
DatosEstadisticosWebChat report now includes bot information.
Report DetallesTipificacionesWebChatPorFecha.jrxml.
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🔧 Bug fixes
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⚡️ Improvements
Video resolution improvement to 1280x720 🎥
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🔧 Bug fixes
* Ability to show the check depending on the configuration. * A new icon is shown in notifications during screen recording.
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6.394 🚀
6.393 🚀
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🔧 Bug fixes
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⚡️ Improvements
Now you can also perform screen recording of outgoing calls 💻
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🔧 Bug fixes
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6.392 🚀
6.391 🦠
⚡️ Improvements
Now in dual-stream dialers, you can get your data with a DIALER dbget, [number].
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🔧 Bug fixes
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⚡️ Improvements
An icon indicating whether or not an agent is on call is added to the phone's contact list.
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🔧 Bug fixes
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6.390 🦠
6.389 🦠
⚡️ Improvements
Asterisk GoogleASR new parameters:
silence, interruptKey, beep, timeout, speechContexts
IntegraFramework Wrap-up events.
Sentiment analysis (beta) is deactivated by default.
You cannot manually select the break that the system uses as an automatic break.
An independent thread is established for each channel so that double interactions are not created in case of concurrency.
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🔧 Bug fixes
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⚡️ Improvements
Unified inbox notifications improvement 📥
Webchat IP is added to interactions_stats data.
The campaign_stats API is modified so that it receives any interval number multiple of 15.
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🔧 Bug fixes
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6.388 🦠
6.387 🦠
⚡️ Improvements
Recycling with disposition_repo.
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🔧 Bug fixes
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🔧 Bug fixes
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6.386 🦠
6.385 🦠
⚡️ Improvements
New library Log4j 🤘🚀
Channel flow log.
Digest auth added for Asterisk curl.
Webchatclient wait time is removed.
Bengali was added as a new language to WebChat.
New activity JSONQuery for BD for channel flows.
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🔧 Bug fixes
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🔧 Bug fixes
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6.384 🦠
6.383 🦠
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🔧 Bug fixes
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⚡️ Improvements
MySQL 8 and Ubuntu 20 upgrade.
Improved performance of the recordings screen: the way to search for recordings has been improved.
Batch upload of dispositions.
Email address text field improvements: now suggests passwords for addresses, Cc and Bcc.
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🔧 Bug fixes
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6.382 🦠
6.381 🦠
⚡️ Improvements
In the blacklist screen, a field is added to be able to delete numbers in bulk.
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🔧 Bug fixes
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