Take the following training course to complete your uContact #Administrator certification. Start with an introductory video that will help you get an overview of the administrator workspace in the solution and come out as an expert.
💫 02.1. Agent creation | 3 min
The role of the agent in managing communication with the customer is of vital importance for a Contact Center, which is why in this video we will teach you everything you need to know to create agents in uContact and provide them with all the tools they need to build unified experiences.
💫 02.2. Security groups and supervisor creation | 4 min
The role of the agent in managing communication with the customer is of vital importance for a Contact Center, which is why in this video we will teach you everything you need to know to create agents in uContact and provide them with all the tools they need to build unified experiences.
💫 02.3. Phone book | 1,5 min
In uContact, you can manage contacts in the telephone directory of your Contact Center by assigning them to specific agents and/or creating a common agenda for the whole team. Learn how to do it by watching this short and dynamic video
💫 02.4. Telephony strategies | 2 min
How to effectively distribute all the received telephone interactions in your Contact Center according to the needs of your business? Watch this video and discover the seven existing strategies in uContact for managing telephony.
💫 02.5. Channel strategies | 2,5 min
Watch this video and learn how to combine the omnichannel strategies offered by uContact to further personalize the way digital interactions are distributed among different agents and/or active campaigns in your Contact Center.
💫 02.6. Telephone campaign settings | 9 min
Did you know that with uContact it is possible to customize the configuration parameters of your telephone campaigns to fit the needs and logic of your business? Watch this video and learn how to create inbound and outbound voice campaigns so that your agents can manage all calls initiated and/or received by your Contact Center quickly and efficiently.