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1 | Introduction
| - Company, Product
- Arquitecture
| 1/4 day |
2 | Agent & Supervisor | - Explain Agent
- Explain Supervisor
| 1/4 day |
| 3 | Installation |
- Hardware Requirements (Cloud or On Premise)
- Operating System
- Sip Trunking and Other Hardware
| 1/2 day |
4 | Configuration &Workflows | Basics: - Create Agents, Campaigns, Associate them
- Add a provider
- Make an inbound and outbound campaign and test it
Workflows: - Explain How it Works
- Explain Templates
- Create an IVR
- Menu
- PlaySound
- Database access if possible
- Campaigns
- New, Edit and Deploy
| 1 day |
| 6 | Dialers &
Workflows | - Create Power and Progressive Dialer
- Explain Format and upload List
- Explain Workflows
- VoiceBroadCast
- SMS Dialer
| 1 day |
| 8 | Reports |
- Where are the reports?.
- How to create reports.
- Where do I upload to the system.
- Create custom report and upload it.
| 1/2 day
|
| 9 | & Framework | - Explain Forms Designer
- Explain available functions
- Show basic example
- Deploy into a campaign show CTI popup
| 1 day |
| 11 | Final Evaluation | - Create a Basic Form deploy it and test it
- Create a Basic Report from the data of the Form
| 1/2 day |