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1

Introduction

 

  • Company, Product 
  • Arquitecture 

1/4 day

2

Agent & Supervisor
  • Explain Agent
  • Explain Supervisor

1/4 day

3
Installation

 

  • Hardware Requirements (Cloud or On Premise)
  • Operating System
  • Sip Trunking and Other Hardware
1/2 day

4

Configuration &
Workflows

Basics:

  • Create Agents, Campaigns, Associate them
  • Add a provider
  • Make an inbound and outbound campaign and test it

Workflows:

  • Explain How it Works
  • Explain Templates
  • Create an IVR
    • Menu 
    • PlaySound
    • Database access if possible
    • Campaigns
    • New, Edit and Deploy

 

1 day

6
Dialers &
Workflows
  • Create Power and Progressive Dialer
  • Explain Format and upload List
  • Explain Workflows
  • VoiceBroadCast
  • SMS Dialer
1 day
8
Reports

 

  • Where are the reports?.
  • How to create reports.
  • Where do I upload to the system.
  • Create custom report and upload it.

1/2 day

 

9
Develop (Forms Designer)

& Framework

  • Explain Forms Designer
  • Explain available functions
  • Show basic example
  • Deploy into a campaign show CTI popup

 

1 day
11
Final Evaluation
  • Create a Basic Form deploy it and test it
  • Create a Basic Report from the data of the Form

 

1/2 day

 

 

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