WhatsApp Important Concepts
uContact can be integrated with the Twilio, Wavy and Hey Apis to create WhatsApp providers and campaigns, because they are integrations whenever WhatsApp is required, the service of each provider must also be contracted. To do this, just contact the Integra CCS sales team.
When using a whatsapp provider and start sending and receiving messages, it is necessary to take care about certain factors and good practices to work correctly.
Tip |
---|
Opt In To guarantee the accuracy of data, we suggest you always invite the end customer to contact you via WhatsApp. In turn, we can include in the invitation a box in which the WhatsApp number is requested. We can create a good contact base in the following ways:
|
Opt-In example: Netflix
Tip |
---|
Opt Out Let your customers indicate if they do not want to receive more messages from you through WhatsApp In this way we will avoid being checked as spam. |
Expand | ||
---|---|---|
| ||
To start a WhatsApp conversation, it is necessary that the message template is one enabled by your provider, if you try to start a conversation without a template enabled it will never start. Any other message structure that is SENT to the client can be interpreted as SPAM When a user responds, a session that lasts 24 hours starts, during that time, any message can be sent, without the need for a template. |
Expand | ||
---|---|---|
| ||
Your {{1}} appointment is coming up on {{2}}.
|
Note |
---|
When sending messages:
|