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Tip

Basic Configuration

  • Name: Name of the Webchat's campaign.

  • Strategy: Behavior that Webchat interactions will present. Visit Strategies for more information

  • Service Level: The level of service is the percentage of chats that were attended/abandoned by the agent before/after a stipulated time limit.

  • Schedule: Schedule in which the Webchat campaign will be available. Visit … Inbound voice campaigns and see ‘Schedule’ for more information

Expand
titleWebchat Messages

  • Welcome: Welcome message shown on the client's window when the Webchat campaign is available. The user can configure three different messages in its own language, es (SPANISH), en (ENGLISH) and pt (PORTUGUESE). Select a language and write the personalized welcome message, then select another language and so on.

  • Out of Time: Message that will appear to the client if the campaign is out of time. The user can configure three different messages in its own language, es (SPANISH), en (ENGLISH) and pt (PORTUGUESE). Select a language and write the personalized Out of Time message, then select another language and so on.

  • Message Not Available: Message that appears when there are no agents available to attend an interaction in queue. The user can configure three different messages in its own language, es (SPANISH), en (ENGLISH) and pt (PORTUGUESE). Select a language and write the personalized Message Not Available message, then select another language and so on.

Info

Every message can be customized:

Check out the following link to see the complete list of emojis you can use: https://gist.github.com/rxaviers/7360908

Each emoji can be edited, location in text and size:

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