WhatsApp Important Concepts
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When using a whatsapp provider and start sending and receiving messages, it is necessary to take care about certain factors and good practices to work correctly.
tipWhatsApp Providers
You must first create the provider, below you can see a list of uContact compatible providers.
Within each provider you can see how to obtain the necessary information and how to configure it in uContact.
WhastApp Campaigns
After creating the provider, everything is ready to create a campaign and start working.
Within each provider you can see how to create the campaign for each of them.
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WhatsApp Important Concepts
Opt In
To guarantee the accuracy of data, we suggest you always invite the end customer to contact you via WhatsApp.
In turn, we can include in the invitation a box in which the WhatsApp number is requested.
We can create a good contact base in the following ways:
Sending an SMS with link to Whatsapp requesting OptIn.
Place a table requesting the information on your website.
Create mailing chains in order to collect numbers.
Train Call Center agents to request OptIn by phone.
Netflix Opt-In example:
NetflixtipOpt Out
Let your customers indicate if they do not want to receive more messages from you through WhatsApp
In this way we will avoid being checked as spam.
Messages
To start a WhatsApp conversation, it is necessary that the message template is one enabled by your provider, if you try to start a conversation without a template enabled it will never start.
Any other message structure that is SENT to the client can be interpreted as SPAM
When a user responds, a session that lasts 24 hours starts, during that time, any message can be sent, without the need for a template.
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Your {{1}} appointment is coming up on {{2}}.
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When sending messages:Take care about SPAM!
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