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Below, each of the events in question will be detailed along with an example of the JSON object that is sent in each case.
Event | Description | Data to send | JSON example |
|---|
AgentRingNoAnswer | This event is triggered when an agent does not answer a call within the maximum ring time configured for the campaign. | agent: Username agentNumber: Agent extension agentFullName: Agent full name callerIdNum: Calling number campaign: Campaign through which the call enters
| | Expand |
|---|
| {"event":"AgentRingNoAnswer","date":"2023-48-13 06:48:51","agent":"agentTest","agentNumber":"9999","agentFullName":"Agente Test","callerIdNum":"1234","campaign":"Demo<-"} |
|
AgentLog | This event is triggered when an agent logs in or logs out of uContact. | | | Expand |
|---|
| {"event":"AgentLog","date":"2023-16-13 05:16:22","agent":"agentTest","isLogin":true} |
| Expand |
|---|
| {"event":"AgentLog","date":"2023-16-13 15:18:43","agent":"agentTest","isLogin":false} |
|
AgentBreak | This event is triggered when an agent sets or removes their break status. | | | Expand |
|---|
| {"event":"AgentBreak","date":"2023-52-13 04:52:57","agent":"AgentTest","motive":"Lunch","isBreak":true} |
| Expand |
|---|
| {"event":"AgentBreak","date":"2023-52-13 05:52:00","agent":"ccass_sderi","motive":"Lunch","isBreak":false} |
|
FinishInteraction | This event will be triggered when any interaction on a uContact channel is finished. This includes telephony, webchat, SMS, or email. | guid: Interaction GUID. campaign: Campaign being served. agent: Agent who handled the interaction. duration: Active time of the interaction. clientId: Identifier of the user being served (depends on the channel). channel: Channel through which the interaction was handled.
| | Expand |
|---|
| {"event":"FinishInteraction","date":"2023-06-13 06:06:01","guid":"92bda9c4-e224-4cbf-8a01-8ca73e3a18b6","campaign":"testDoc","agent":"AgentTest","duration":80,"clientId":"59894567987","channel":"sms"} |
| Expand |
|---|
| {"event":"FinishInteraction","date":"2023-31-13 07:31:09","guid":"88ab4551-840b-4306-9980-de96f7684067","campaign":"Demo<-","agent":"AgentTest","duration":23,"clientId":"1234","channel":"telephony"} |
| Expand |
|---|
| {"event":"FinishInteraction","date":"2023-21-13 06:21:50","guid":"b5779746-f17e-4f8c-92dd-9c8597d9de51","campaign":"test","agent":"AgentTest","duration":12,"clientId":"test@outlook.com","channel":"email"} |
| Expand |
|---|
| {"event":"FinishInteraction","date":"2023-23-14 01:23:07","guid":"5b28473b-34ef-4a26-8ba7-50e1b18584ee","campaign":"Campana2","agent":"AgentTest","duration":29,"clientId":"test@test.com","channel":"webchat"} |
|
InteractionDisposition | This event will be executed when an agent of uContact categorizes a telephony interaction. | guid: Interaction Guid. campaign: Campaign of attention. agent: Handling Agent. value1: Disposition level 1. value2: Disposition level 2. value3: Disposition level 3. channel: Channel of interaction.
| | Expand |
|---|
| title | InteractionDisposition |
|---|
| {"event":"InteractionDisposition","date":"2023-10-23 17:56:54","guid":"0c0f1192-3ee3-4e83-8e18-5b0ea44508b6","campaign":"Outbound->","callerId":"33333333333333","agent":"desarrollo","value1":"nivel1","value2":"nivel2","value3":"nivel3","channel":"telephony"} |
|
How to register the webhook to send the event notification.
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