Versions Compared

Old Version 13

changes.mady.by.user Santiago Couñago

Saved on

compared with

New Version Current

changes.mady.by.user uContact dev

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

Info

The incorporation of Infobip to our service provides a better experience for our clients.

There are many possibilities that highlight how useful this service is.

Contenido

Table of Contents
minLevel1
maxLevel2
include
outlinefalse
indent
exclude
typelist
class
printablefalse

WhatsApp Infobip V1

Settings

To configure Infobip in uContact you just have to follow a few simple steps. First, we must verify that you have everything required to create a provider and campaign.

Required:

  • Account configured in Infobip and access to it.

  • Available contact number.

  • Login to uContact with a user with permission to create SMS campaigns and dialers.

  • Have a Public IP to redirect uContact traffic.

  • Enable NGINX.

1. Set up account

  • A ScenarioKey must be created in the Infobip account.

  • uContact Webhooks are also configured so that Infobip sends messages to the portal.

WebHooks:

Info

To see how to create a ScenarioKey, go to this link.

Example:

curl --location --request POST 'https://gyyy2e.api.infobip.com/omni/1/scenarios' \ --header 'Authorization: Basic (ususario:pwd en encode 64 sin parentesis)' \ --header 'Content-Type: application/json' \ --data-raw '{     "name": "WHATSAPP scenario",     "flow": [         {             "from": "(numero sin parentesis)",             "channel": "WHATSAPP"         }     ],     "default": true }'

Code Block
2. Get access parameters
In Infobip you can find the API Keys that you will need to create the provider in uContact.
3. Create uContact provider
Log into uContact with a user that has permission to create SMS providers. 
Once logged in, we go to Providers → SMS. 
We select InfobipWhatsapp from the providers' list, and we fill in the fields: 
  • Name
    To identify the provider. 
  • Username 
    The created scenarioKey will be entered.
  • Password 
    Infobip API Key.
  • SMS from
    WhatsApp’s number without periods, spaces, or special characters.
 Tip
Once we click save, the provider will be ready to use! 
NGINX
To receive the messages un uContact is necessary to add the following code snippet to your NGINX configuration.
 Code Block
location /Integra/resources/InboundSMS/InfobipWhatsapp{
     proxy_pass http://localhost:8085;
     proxy_set_header Host $host;
     proxy_set_header X-Real-IP $remote_addr;
     proxy_set_header X-Forwarded-For $proxy_add_x_forwarded_for;
}
WhatsApp Infobip V2
Settings
To configure Infobip in uContact you just have to follow a few simple steps. First, we must verify that you 
have everything required to create a provider and campaign.
Required:
  • Account configured in Infobip and access to it.
  • Available contact number.
  • Login to uContact with a user with permission to create SMS campaigns and dialers.
  • Have a Public IP to redirect uContact traffic. 
  • Enable NGINX.
1. Set up account
  • uContact Webhooks are also configured so that Infobip sends messages to the portal.
WebHooks:
2. Get access parameters
In Infobip you can find the API Keys that you will need to create the provider in uContact.
3. Create uContact provider
Log into uContact with a user that has permission to create SMS providers. 
Once logged in, we go to Providers → SMS. 
We select InfobipWhatsappV2 from the providers' list, and we fill in the fields:
  • Name
    To identify the provider. 
  • Username 
    The created user will be entered.
  • Password 
    Infobip API Key.
  • SMS from
    WhatsApp’s number without periods, spaces, or special characters.
  • Messages per second: Limit of messages that will be sent by this provider per second.
Messages per second If it is 0, it does not limit the number of messages that can be sent per second.
Interactive Button List
Type Buttons:
Example:
Buttons:
body: ¿Cuál fue tu experiencia con uContact?
header;VIDEO;https://integraccs.ucontactcloud.com/attachments/20211011/420029a1-55b4-403b-afe8-62bcd12798d6.uContact.mp4
1- Mala
2-Buena
3- Muy buena
footer: ¡Muchas gracias!
Interactive List
Example:
List:
title: Gamification
body: Utiliza las técnicas que hace a los juegos atractivos y aplícalas a los procesos de negocios.
1-Opción 1
2-Opción 2
3-Opción 3
4-Opción 4
footer: footer
Template
Body:
hsm;templateName;language;type;variable;variable;variable
Text:
hsm;templateName;language;type;placeholder;variable;variable
Video/Image:
hsm;templateName;language;type;mediaUrl;variable;variable;variable
Document:
hsm;templateName;language;type;mediaUrl;filename;variable;variable
Location:
hsm;templateName;language;type;latitude;longitude;variable;variable
URL:
hsm;templateName;language;tipo;mediaUrl;button1;variable;variable
Quick_Reply
hsm;templateName;language;tipo;button:button2:button3;variable;variable
Quick_Reply_Media
hsm;templateName;language;tipo;mediaType,mediaUrl,filename;button1:button2:button3;variable;variable
hsm;c_demos_au;es;QUICK_REPLY_MEDIA;DOCUMENT,https://instance.ucontactcloud.com/attachments/pdf/20240103/file.pdf,file.pdf;More information!;VAR1;VAR2
 Note
filename only if the attachment is document type
Ejemplo:
hsm;access_code;en;BODY;Matias;registration;2412
Contact
contact;firstName;formattedName;phone;type;email;type;direction;type
Ejemplo:
contact;John;John Smith;59898115555;CELL;123abc@gmail.com;HOME;Hum 1940;HOME
 
 
Location
location;latitutede,longitude;name;address
Ejemplo:
location;-34.92403016332158, -56.158280428772684;Shopping Punta Carretas;Montevideo, Uruguay
NGINX
To receive the messages un uContact is necessary to add the following code snippet to your NGINX configuration.
 Code Block
location /Integra/resources/InboundSMS/InfobipWhatsappV2{
     proxy_pass http://localhost:8085;
     proxy_set_header Host $host;
     proxy_set_header X-Real-IP $remote_addr;
     proxy_set_header X-Forwarded-For $proxy_add_x_forwarded_for;
}
If you want to configure an Infobip SMS provider, go to the following link: Infobip SMS