Page Comparison

This documentation outlines the methods of the Window Proxy API for the uContact portal, which enables the portal to be embedded into any site via an iframe. This allows the host site to receive and send events to perform specific actions, such as being notified of incoming calls or making calls.

For uContact v6 instances, the URL will be https://instancedomain/uphone

Creating the iframe

<iframe 
  src="https://yourInstance.ucontactcloud.com/uphone/url" 
  scrolling="no" 
  allow="camera;microphone">
</iframe>

allow attribute is required for calls and video calls

Event notifications

Messages will be sent to the parent page when these events occur:

...

• Making a call

• Receiving a call

• Sent dispositions

• Agent login

The information will be received in the following format

...

{
  "action": "sentDispositions",
  "params":{
    "campaign": "Incoming<-",
    "clientId": "9999",
    "date": "2022-6-17 12:51:59",
    "direction": "incoming",
    "dispositions": {
      "action": "NOACTION"
      "comment": "comment"
      "value1": "Venta"
      "value2": ""
      "value3": ""
    },
    "duration": "123",
    "guid": "6353dfa0-2a90-4d57-b145-1c3826cde381"
  }
}

Agent Login

{
  "action": "agentLogin",
  "params":{
    "fullname": "uContact User",
    "callerid": "4444",
    "username": "ccass_ucontact",
  }
}

Execute actions

You can execute actions on uPhone by using the window proxy API.

...